lg g3 d855 software problem - GSM-Forum

hope122 · 07-26-2015, 20:20

Hello,

I have a LG G3 D855 that shut down while I was using it(browsing net) and it didnt turn on again. Since the phone was still in warranty, I sent it to service.
I was surprised to be called by service and informed that my warranty was canceled because of 'unauthorized software', which they claim to be the operating software.

The service explanation was very ambiguous, something that the phone doesnt recognize its IMEI and that means unauthorized software installed.

The problem is I havent done any unauthorized updates as they claim and I dont want to pay for the repair since the phone is/was on warranty.

Has anyone ever encounterd same kind of issue or heard of anything similar? And what should I do?

DYNET · 07-26-2015, 20:27

Hello welcome on forum I prefer you to go back at service center and any other repairer guys near you

Regards
DYNET

hope122 · 07-27-2015, 19:48

I said that I couldnt get any help from the service.
That's why I try to find some help online.

How come my phone doesnt recognize it;s imei since I havent rooted it?

Gitu4me · 07-28-2015, 10:48

hello dear friend i have the same problem LG g3 ,if you turn on it shows blank and if you
hold +volume and power botn it show recover mode .
and if you wipe and then back to the same problem help me.

hope122 · 08-08-2015, 15:14

is there any chance I could save some pictures if the phone doesnt turn on anymore?

dari · 08-16-2015, 12:35

Dear developers and dear moderators ,
After days of trying and dizziness I am stuck in front of a wall : the folder EFS blocked .
I explain the situation , my brother bought from a GUY , about six months ago a g3 lg d855 and now for some weeks has been blocked imei ( for non-payment of tax - we did not know that there was an active subscription ) now that GUY is gone ( was a fraud ) and the telephone operator ( Vodafone ) do not want to unlock the iMEI despite our explanations .
So I wondered ... someone has been able to change the IMEI on a g3 lg d855 ? ( I know that in Italy there is a doubt about the legality of this procedure ... but what do I do ? ) I tried with QPST but arrived at the magic moment tells me the folder EFS is blocked .
I tried it with root permissions etc ... nothing to do, I also did a downgrade from Lollipop KK .. nothing to do.
I will not ask for your help to change IMEI .
I ask you to help set the IMEI to Null .
as if I had formatted the folder EFS .
can you help me format the EFS ? Thanks and sorry for my English .

07-26-2015, 20:20	#1 (permalink)
hope122 Junior Member Join Date: Jul 2015 Posts: 3 Member: 2434613 Status: Offline Thanks Meter: 1	lg g3 d855 software problem Hello, I have a LG G3 D855 that shut down while I was using it(browsing net) and it didnt turn on again. Since the phone was still in warranty, I sent it to service. I was surprised to be called by service and informed that my warranty was canceled because of 'unauthorized software', which they claim to be the operating software. The service explanation was very ambiguous, something that the phone doesnt recognize its IMEI and that means unauthorized software installed. The problem is I havent done any unauthorized updates as they claim and I dont want to pay for the repair since the phone is/was on warranty. Has anyone ever encounterd same kind of issue or heard of anything similar? And what should I do?

08-16-2015, 12:35	#6 (permalink)
dari Junior Member Join Date: Jun 2008 Posts: 1 Member: 799412 Status: Offline Thanks Meter: 0	Dear developers and dear moderators , After days of trying and dizziness I am stuck in front of a wall : the folder EFS blocked . I explain the situation , my brother bought from a GUY , about six months ago a g3 lg d855 and now for some weeks has been blocked imei ( for non-payment of tax - we did not know that there was an active subscription ) now that GUY is gone ( was a fraud ) and the telephone operator ( Vodafone ) do not want to unlock the iMEI despite our explanations . So I wondered ... someone has been able to change the IMEI on a g3 lg d855 ? ( I know that in Italy there is a doubt about the legality of this procedure ... but what do I do ? ) I tried with QPST but arrived at the magic moment tells me the folder EFS is blocked . I tried it with root permissions etc ... nothing to do, I also did a downgrade from Lollipop KK .. nothing to do. I will not ask for your help to change IMEI . I ask you to help set the IMEI to Null . as if I had formatted the folder EFS . can you help me format the EFS ? Thanks and sorry for my English . Last edited by jamesjerss; 08-16-2015 at 14:53.

07-26-2015, 20:27	#2 (permalink)
DYNET No Life Poster Join Date: Jul 2006 Location: CHINA Age: 34 Posts: 2,735 Member: 320363 Status: Offline Sonork: 100.1578853 Thanks Meter: 3,938	Hello welcome on forum I prefer you to go back at service center and any other repairer guys near you Regards DYNET

07-27-2015, 19:48	#3 (permalink)
hope122 Junior Member Join Date: Jul 2015 Posts: 3 Member: 2434613 Status: Offline Thanks Meter: 1	I said that I couldnt get any help from the service. That's why I try to find some help online. How come my phone doesnt recognize it;s imei since I havent rooted it?

07-28-2015, 10:48	#4 (permalink)
Gitu4me Junior Member Join Date: Dec 2012 Posts: 7 Member: 1857836 Status: Offline Sonork: Mabula Thanks Meter: 1	hello dear friend i have the same problem LG g3 ,if you turn on it shows blank and if you hold +volume and power botn it show recover mode . and if you wipe and then back to the same problem help me.

08-08-2015, 15:14	#5 (permalink)
hope122 Junior Member Join Date: Jul 2015 Posts: 3 Member: 2434613 Status: Offline Thanks Meter: 1	is there any chance I could save some pictures if the phone doesnt turn on anymore?