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-   -   why can't print file office on windows 10 (http://forum.gsmhosting.com/vbb/f788/why-cant-print-file-office-windows-10-a-2080237/)

carorina 04-20-2016 11:36

why can't print file office on windows 10
 
i have problem with my windows 10 pro,i have installed hp deskjet 2132 and trying to print a microsoft word file but can't do it,checked all driver is installed well

https://i.imgsafe.org/3aa2afb.jpg







Any advice or idea about how to fix it...???
Thanks

carorina 04-20-2016 14:25

https://i.imgsafe.org/0370928.jpg


i got this error when trying to print excel file.any idea to fix it...????

Desirat 04-20-2016 18:06

Quote:

Originally Posted by carorina (Post 11768392)


i got this error when trying to print excel file.any idea to fix it...????

Are you using drivers downloaded from hp support site? or you just connect the printer and auto installed drivers?

try with this drivers:
http://ftp.hp.com/pub/softlib/softwa.../DJ2130_61.exe

If don't work, try to install printer on a windows 7 computer to see if the printer is working. Use same driver setup from link.

Also, windows 10 is garbage. if you can, get rid of it and install windows 8.1 max. Preferably use windows 7.

carorina 04-21-2016 14:35

Quote:

Originally Posted by Desirat (Post 11768948)
Are you using drivers downloaded from hp support site? or you just connect the printer and auto installed drivers?

try with this drivers:
http://ftp.hp.com/pub/softlib/softwa.../DJ2130_61.exe

If don't work, try to install printer on a windows 7 computer to see if the printer is working. Use same driver setup from link.

Also, windows 10 is garbage. if you can, get rid of it and install windows 8.1 max. Preferably use windows 7.


i didit and nothing change bro..still same can't print word file,its like can't send trhough the printer ( i use HP Deskjet 2132)

Desirat 04-21-2016 15:10

Quote:

Originally Posted by carorina (Post 11770559)
i didit and nothing change bro..still same can't print word file,its like can't send trhough the printer ( i use HP Deskjet 2132)

I know you using deskjet 2132. HP drivefrs deals with model series. If your printer is a 2132, 2130 series drivers are good for 2132, 2133, etc.

And test printer in other computer with different windows (7, 8)? Were you able to test?

You can also try to change usb cable, shorter, or change usb port!

First i would test printer in other computer with different windows, so you can rule out the printer having problems.

hp support site have this troubleshoot list:
HP Printers - After Windows 10 Upgrade, Printer Problems Occur | HP® Customer Support

carorina 04-22-2016 08:33

i have been try to use the printer with the other computer,even on windows 7 ,its working like charm......!
i think the problem is the windows 10 need to fis this bug...!

Desirat 04-22-2016 14:48

Quote:

Originally Posted by carorina (Post 11771738)
i have been try to use the printer with the other computer,even on windows 7 ,its working like charm......!
i think the problem is the windows 10 need to fis this bug...!

try this:
1-Before unplug printer from computer, go to device manager, right click on each printer driver, choose "uninstall" and in the next confirmation window, choose to delete installed driver check box.
2-Unplug printer from windows 10 computer
3-Remove all printer software and drivers from programs and settings
4-install the linked program below and follow instructions.
Code:

HP Printer Install Wizard for Windows
http://ftp.hp.com/pub/softlib/softwa...80-2/hppiw.exe

If you want, i could do a remote assistance to see if we together can do it!
If so, im on gmt +1 (forum time), i can help with this up until 20:00 (08:00PM gmt+1).

Best regards!

carorina 04-23-2016 04:20

already try this methode for many ..many time but still same,nothing change.can't print a word file,except converting to pdf file first and can print after.
thanks for your help anyway bro......!

https://i.imgsafe.org/9502e93.jpg

carorina 04-23-2016 04:21

already try this methode for many ..many time but still same,nothing change.can't print a word file,except converting to pdf file first and can print after.
thanks for your help anyway bro......!

https://i.imgsafe.org/9502e93.jpg

carorina 04-25-2016 03:18

here the video.....

https://*********/XLI9-es2oqg&fs=1&hd=1" width="858" height="508">https://*********/XLI9-es2oqg&fs=1&hd=1" />https://*********/XLI9-es2oqg">http://www.youtube.com/watch?v=https://*********/XLI9-es2oqg

carorina 04-26-2016 14:23

problem is fixed after downgrade to windows 7.

Thank to all...!

Desirat 05-02-2016 20:40

Quote:

Originally Posted by carorina (Post 11779778)
problem is fixed after downgrade to windows 7.

Thank to all...!

Im really sorry, as you have not quoted me, was not aware of your answers.

Its very weird that you could print a pdf but not a word doc! really weird.

Anyway, im glad you sorted out your problem by downgrading to win7! Its the best choice, i guarantee you. If Microsoft keeps Windows 10 the way it is, i think the last MS OS ill be using is windows 8.1. Even so, i'm not using it, ill keep 7 untill i have to put new OS on my machines.

Best regards!

Horence 05-17-2016 05:50

Nice post. To Windows 10, the more that I know about is how to recover lost password on it since forgot Windows 10 login password accidently. If you have the same problem with me, you can get more on HERE.


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