Reading data problem [Answered] - GSM-Forum

Midsax · 06-22-2018, 08:31

Hi,
I'am trying to recover data from an eMMC on Octoplus Box Pro on win 10 x64. It starts recovering then at 2/3% it stops working.
This is the complete log:

Welcome to Octoplus Pro JTAG Software version 1.6.1.
Started.
Reader #0: Alcor Micro USB Smart Card Reader 0

Please disconnect battery and USB cable.

Model Settings:
Interface : eMMC
Voltage : 1.8V
Bus Mode : 1 bit
Bus speed : Auto

Connecting...
Device : Samsung eMMC QE13MB
Page size : 512 B
Block size : 512 B
Block count : 30535680
Size : 14.56 GB (14910.00 MB)
---------------------------------------------------------------
CID Info

CID : 150100514531334D420DB4EE6A3F84E3
Manufacturer ID : 0X15
Device/BGA : BGA (Discrete embedded)
OEM/Application ID : 0X00
Product name : QE13MB
Product revision : 0.13
Product serial number : (hex) B4EE6A3F
Manufacturing date : 08/2017
---------------------------------------------------------------
CSD Info

CSD : D02701320F5903FFF6DBFFEF8E40400D
CSD structure : CSD version No. 1.2
SPEC version : 4.1, 4.2, 4.3, 4.4, 4.41, 4.5,
4.51, 5.0, 5.01, 5.1
Data read access time1: 15 ms
TRAN speed : 26 MHz
READ block length : 512 Bytes
WP group enable : YES
PERM_WRITE_PROTECT : NO
TMP_WRITE_PROTECT : NO
---------------------------------------------------------------
EXTCSD Info

Revision 1.8 (for MMC v5.1)
Erase block size : 512 Kbytes
Boot1 size : 4096 Kbytes
Boot2 size : 4096 Kbytes
RPMB size : 4096 Kbytes

Partition config : (0x48) 01001000
Boot partition enable : Boot partition 1
(Bus width = 1Bit)
Boot ACK : Boot acknowledge sent during boot operation Bit

Boot bus conditions : (0x00) 00000000
Boot bus width : x1 (sdr) or x4 (ddr) bus width in boot operation mode (default)
Reset boot bus conditions : Reset bus width to x1, single data rate and backward compatible timings after boot operation (default)
Boot mode : Use single data rate + backward compatible timings in boot operation (default)

RST_n function : (0x01) RST_n signal is permanently enabled

Partitioning support : Device supports partitioning features
Enhanced attribute : Device can have enhanced technological features in partitions and user data area.
Max enhanced data size: 7626752 Kbytes
Partitions attribute : 0x0
Part setting completed: 0x0
GP partition 1 size : 0 b
GP partition 2 size : 0 b
GP partition 3 size : 0 b
GP partition 4 size : 0 b
Enhanced area size : (0x0) 0 b
Enhanced area start : (0x0) 0 b

---------------------------------------------------------------Searching Android build info...
Ok

Disk/Image size : a3e00000 bytes
Device sector size : 512 bytes
Partition offset : 933888
Number of sectors : 6291456
Device Manufacturer :HUAWEI
Device Platform :mt6737t
Build ID :HUAWEIMYA-L11
Display Build ID :Maya-L11C02B149
Release ID :6.0
Device Model :MYA-L11
Device Name :MYA-L11
Architecture ABI :arm64-v8a
Architecture ABI List :arm64-v8a,armeabi-v7a,armeabi
Build Description :MYA-L11-user 6.0 HUAWEIMYA-L11 C02B149 release-keys

Connect successful.
---------------------------------------------------------------
SW: 1.6.1; FW: 1.23.
P00: GPT (00000000, 00000400) 512 KB
P01: proinfo (00000400, 00001800) 3072 KB
P02: nvram (00001C00, 00006400) 12.5 MB
P03: protect1 (00008000, 00005000) 10 MB
P04: protect2 (0000D000, 00007000) 14 MB
P05: lk (00014000, 00000400) 512 KB
P06: lk2 (00014400, 00000400) 512 KB
P07: para (00014800, 00000400) 512 KB
P08: boot (00014C00, 00008000) 16 MB
P09: recovery (0001CC00, 00020000) 64 MB
P10: logo (0003CC00, 00004000) 8 MB
P11: expdb (00040C00, 00005000) 10 MB
P12: ROOTM (00045C00, 00002400) 4.5 MB
P13: seccfg (00048000, 00004000) 8 MB
P14: oemkeystore (0004C000, 00004000) 8 MB
P15: secro (00050000, 00004000) 8 MB
P16: keystore (00054000, 00004000) 8 MB
P17: tee1 (00058000, 00002800) 5 MB
P18: tee2 (0005A800, 00002800) 5 MB
P19: log (0005D000, 00020000) 64 MB
P20: oeminfo (0007D000, 00024000) 72 MB
P21: erecovery (000A1000, 00020000) 64 MB
P22: frp (000C1000, 00000800) 1024 KB
P23: nvdata (000C1800, 00010000) 32 MB
P24: metadata (000D1800, 00012800) 37 MB
P25: system (000E4000, 00600000) 3072 MB
P26: cust (006E4000, 000C8000) 400 MB
P27: cache (007AC000, 00064000) 200 MB
P28: userdata (00810000, 01506C00) 10.51 GB
P29: flashinfo (01D16C00, 00008000) 16 MB
Partition table has been found on device.
Save to D:/Octoplus Back Up/nuova folder...
Reading partition userdata...
ERROR[007]: Command fail.
At sector 10410976
Attempting to read...
Disconnected.

Medusa Box · 06-22-2018, 08:43

Hello.

As I see, here an error has been arrised during of reading data from eMMC:

Quote:

Reading partition userdata...
ERROR[007]: Command fail.
At sector 10410976
Attempting to read...

The problem can be with the eMMC chip (HW issue, most likely) or with bad eMMC connection. Try to re-connect the device with another (different) Bus speed values and repeat the operation again. At first try to read our Full flash backup from the device instead of extracting data. Post here the result.

Also note, if there is Android 5.1 or higher firmware version in your device, it will be not possible to extract user data from eMMC because, on Android 5.1 and higher versions user data encryption is set by default and currently no solution on how to decrypt them

Midsax · 06-22-2018, 14:29

I tried with a lower bus speed but the issue still stand. About Android, since it's a Samsung s4 the version is older than 5.1

Midsax · 06-22-2018, 14:43

Here's the full log:

Welcome to Octoplus Pro JTAG Software version 1.6.1.
Started.
Reader #0: Alcor Micro USB Smart Card Reader 0

Please disconnect battery and USB cable.

Model Settings:
Interface : eMMC
Voltage : 1.8V
Bus Mode : 1 bit
Bus speed : 8 MHz

Connecting...
Device : Samsung eMMC QE13MB
Page size : 512 B
Block size : 512 B
Block count : 30535680
Size : 14.56 GB (14910.00 MB)
---------------------------------------------------------------
CID Info

CID : 150100514531334D420DB4EE6A3F84E3
Manufacturer ID : 0X15
Device/BGA : BGA (Discrete embedded)
OEM/Application ID : 0X00
Product name : QE13MB
Product revision : 0.13
Product serial number : (hex) B4EE6A3F
Manufacturing date : 08/2017
---------------------------------------------------------------
CSD Info

CSD : D02701320F5903FFF6DBFFEF8E40400D
CSD structure : CSD version No. 1.2
SPEC version : 4.1, 4.2, 4.3, 4.4, 4.41, 4.5,
4.51, 5.0, 5.01, 5.1
Data read access time1: 15 ms
TRAN speed : 26 MHz
READ block length : 512 Bytes
WP group enable : YES
PERM_WRITE_PROTECT : NO
TMP_WRITE_PROTECT : NO
---------------------------------------------------------------
EXTCSD Info

Revision 1.8 (for MMC v5.1)
Erase block size : 512 Kbytes
Boot1 size : 4096 Kbytes
Boot2 size : 4096 Kbytes
RPMB size : 4096 Kbytes

Partition config : (0x48) 01001000
Boot partition enable : Boot partition 1
(Bus width = 1Bit)
Boot ACK : Boot acknowledge sent during boot operation Bit

Boot bus conditions : (0x00) 00000000
Boot bus width : x1 (sdr) or x4 (ddr) bus width in boot operation mode (default)
Reset boot bus conditions : Reset bus width to x1, single data rate and backward compatible timings after boot operation (default)
Boot mode : Use single data rate + backward compatible timings in boot operation (default)

RST_n function : (0x01) RST_n signal is permanently enabled

Partitioning support : Device supports partitioning features
Enhanced attribute : Device can have enhanced technological features in partitions and user data area.
Max enhanced data size: 7626752 Kbytes
Partitions attribute : 0x0
Part setting completed: 0x0
GP partition 1 size : 0 b
GP partition 2 size : 0 b
GP partition 3 size : 0 b
GP partition 4 size : 0 b
Enhanced area size : (0x0) 0 b
Enhanced area start : (0x0) 0 b

---------------------------------------------------------------Searching Android build info...
Ok

Disk/Image size : a3e00000 bytes
Device sector size : 512 bytes
Partition offset : 933888
Number of sectors : 6291456
Device Manufacturer :HUAWEI
Device Platform :mt6737t
Build ID :HUAWEIMYA-L11
Display Build ID :Maya-L11C02B149
Release ID :6.0
Device Model :MYA-L11
Device Name :MYA-L11
Architecture ABI :arm64-v8a
Architecture ABI List :arm64-v8a,armeabi-v7a,armeabi
Build Description :MYA-L11-user 6.0 HUAWEIMYA-L11 C02B149 release-keys

Backup EXT_CSD saved to file C:/Program Files (x86)/Octoplus Pro JTAG Software/EXT_CSD Backups/QE13MB_22_06_2018_12_46_37.bin.
Connect successful.
---------------------------------------------------------------
SW: 1.6.1; FW: 1.23.
P00: GPT (00000000, 00000400) 512 KB
P01: proinfo (00000400, 00001800) 3072 KB
P02: nvram (00001C00, 00006400) 12.5 MB
P03: protect1 (00008000, 00005000) 10 MB
P04: protect2 (0000D000, 00007000) 14 MB
P05: lk (00014000, 00000400) 512 KB
P06: lk2 (00014400, 00000400) 512 KB
P07: para (00014800, 00000400) 512 KB
P08: boot (00014C00, 00008000) 16 MB
P09: recovery (0001CC00, 00020000) 64 MB
P10: logo (0003CC00, 00004000) 8 MB
P11: expdb (00040C00, 00005000) 10 MB
P12: ROOTM (00045C00, 00002400) 4.5 MB
P13: seccfg (00048000, 00004000) 8 MB
P14: oemkeystore (0004C000, 00004000) 8 MB
P15: secro (00050000, 00004000) 8 MB
P16: keystore (00054000, 00004000) 8 MB
P17: tee1 (00058000, 00002800) 5 MB
P18: tee2 (0005A800, 00002800) 5 MB
P19: log (0005D000, 00020000) 64 MB
P20: oeminfo (0007D000, 00024000) 72 MB
P21: erecovery (000A1000, 00020000) 64 MB
P22: frp (000C1000, 00000800) 1024 KB
P23: nvdata (000C1800, 00010000) 32 MB
P24: metadata (000D1800, 00012800) 37 MB
P25: system (000E4000, 00600000) 3072 MB
P26: cust (006E4000, 000C8000) 400 MB
P27: cache (007AC000, 00064000) 200 MB
P28: userdata (00810000, 01506C00) 10.51 GB
P29: flashinfo (01D16C00, 00008000) 16 MB
Opening D:/Octoplus Back Up/read/Samsung eMMC QE13MB_22_06_2018_12_47_29.bin file...
Reading. Please wait...
ERROR[007]: Command fail.
At sector 475744
Attempting to read...
Disconnected.

06-22-2018, 08:31	#1 (permalink)
Midsax Junior Member Join Date: May 2013 Posts: 10 Member: 1946286 Status: Offline Thanks Meter: 0	Reading data problem [Answered] Hi, I'am trying to recover data from an eMMC on Octoplus Box Pro on win 10 x64. It starts recovering then at 2/3% it stops working. This is the complete log: Welcome to Octoplus Pro JTAG Software version 1.6.1. Started. Reader #0: Alcor Micro USB Smart Card Reader 0 Please disconnect battery and USB cable. Model Settings: Interface : eMMC Voltage : 1.8V Bus Mode : 1 bit Bus speed : Auto Connecting... Device : Samsung eMMC QE13MB Page size : 512 B Block size : 512 B Block count : 30535680 Size : 14.56 GB (14910.00 MB) --------------------------------------------------------------- CID Info CID : 150100514531334D420DB4EE6A3F84E3 Manufacturer ID : 0X15 Device/BGA : BGA (Discrete embedded) OEM/Application ID : 0X00 Product name : QE13MB Product revision : 0.13 Product serial number : (hex) B4EE6A3F Manufacturing date : 08/2017 --------------------------------------------------------------- CSD Info CSD : D02701320F5903FFF6DBFFEF8E40400D CSD structure : CSD version No. 1.2 SPEC version : 4.1, 4.2, 4.3, 4.4, 4.41, 4.5, 4.51, 5.0, 5.01, 5.1 Data read access time1: 15 ms TRAN speed : 26 MHz READ block length : 512 Bytes WP group enable : YES PERM_WRITE_PROTECT : NO TMP_WRITE_PROTECT : NO --------------------------------------------------------------- EXTCSD Info Revision 1.8 (for MMC v5.1) Erase block size : 512 Kbytes Boot1 size : 4096 Kbytes Boot2 size : 4096 Kbytes RPMB size : 4096 Kbytes Partition config : (0x48) 01001000 Boot partition enable : Boot partition 1 (Bus width = 1Bit) Boot ACK : Boot acknowledge sent during boot operation Bit Boot bus conditions : (0x00) 00000000 Boot bus width : x1 (sdr) or x4 (ddr) bus width in boot operation mode (default) Reset boot bus conditions : Reset bus width to x1, single data rate and backward compatible timings after boot operation (default) Boot mode : Use single data rate + backward compatible timings in boot operation (default) RST_n function : (0x01) RST_n signal is permanently enabled Partitioning support : Device supports partitioning features Enhanced attribute : Device can have enhanced technological features in partitions and user data area. Max enhanced data size: 7626752 Kbytes Partitions attribute : 0x0 Part setting completed: 0x0 GP partition 1 size : 0 b GP partition 2 size : 0 b GP partition 3 size : 0 b GP partition 4 size : 0 b Enhanced area size : (0x0) 0 b Enhanced area start : (0x0) 0 b ---------------------------------------------------------------Searching Android build info... Ok Disk/Image size : a3e00000 bytes Device sector size : 512 bytes Partition offset : 933888 Number of sectors : 6291456 Device Manufacturer :HUAWEI Device Platform :mt6737t Build ID :HUAWEIMYA-L11 Display Build ID :Maya-L11C02B149 Release ID :6.0 Device Model :MYA-L11 Device Name :MYA-L11 Architecture ABI :arm64-v8a Architecture ABI List :arm64-v8a,armeabi-v7a,armeabi Build Description :MYA-L11-user 6.0 HUAWEIMYA-L11 C02B149 release-keys Connect successful. --------------------------------------------------------------- SW: 1.6.1; FW: 1.23. P00: GPT (00000000, 00000400) 512 KB P01: proinfo (00000400, 00001800) 3072 KB P02: nvram (00001C00, 00006400) 12.5 MB P03: protect1 (00008000, 00005000) 10 MB P04: protect2 (0000D000, 00007000) 14 MB P05: lk (00014000, 00000400) 512 KB P06: lk2 (00014400, 00000400) 512 KB P07: para (00014800, 00000400) 512 KB P08: boot (00014C00, 00008000) 16 MB P09: recovery (0001CC00, 00020000) 64 MB P10: logo (0003CC00, 00004000) 8 MB P11: expdb (00040C00, 00005000) 10 MB P12: ROOTM (00045C00, 00002400) 4.5 MB P13: seccfg (00048000, 00004000) 8 MB P14: oemkeystore (0004C000, 00004000) 8 MB P15: secro (00050000, 00004000) 8 MB P16: keystore (00054000, 00004000) 8 MB P17: tee1 (00058000, 00002800) 5 MB P18: tee2 (0005A800, 00002800) 5 MB P19: log (0005D000, 00020000) 64 MB P20: oeminfo (0007D000, 00024000) 72 MB P21: erecovery (000A1000, 00020000) 64 MB P22: frp (000C1000, 00000800) 1024 KB P23: nvdata (000C1800, 00010000) 32 MB P24: metadata (000D1800, 00012800) 37 MB P25: system (000E4000, 00600000) 3072 MB P26: cust (006E4000, 000C8000) 400 MB P27: cache (007AC000, 00064000) 200 MB P28: userdata (00810000, 01506C00) 10.51 GB P29: flashinfo (01D16C00, 00008000) 16 MB Partition table has been found on device. Save to D:/Octoplus Back Up/nuova folder... Reading partition userdata... ERROR[007]: Command fail. At sector 10410976 Attempting to read... Disconnected. Last edited by Octopus box; 06-22-2018 at 08:45.

06-22-2018, 14:29	#3 (permalink)
Midsax Junior Member Join Date: May 2013 Posts: 10 Member: 1946286 Status: Offline Thanks Meter: 0	I tried with a lower bus speed but the issue still stand. About Android, since it's a Samsung s4 the version is older than 5.1

06-22-2018, 14:43	#4 (permalink)
Midsax Junior Member Join Date: May 2013 Posts: 10 Member: 1946286 Status: Offline Thanks Meter: 0	Here's the full log: Welcome to Octoplus Pro JTAG Software version 1.6.1. Started. Reader #0: Alcor Micro USB Smart Card Reader 0 Please disconnect battery and USB cable. Model Settings: Interface : eMMC Voltage : 1.8V Bus Mode : 1 bit Bus speed : 8 MHz Connecting... Device : Samsung eMMC QE13MB Page size : 512 B Block size : 512 B Block count : 30535680 Size : 14.56 GB (14910.00 MB) --------------------------------------------------------------- CID Info CID : 150100514531334D420DB4EE6A3F84E3 Manufacturer ID : 0X15 Device/BGA : BGA (Discrete embedded) OEM/Application ID : 0X00 Product name : QE13MB Product revision : 0.13 Product serial number : (hex) B4EE6A3F Manufacturing date : 08/2017 --------------------------------------------------------------- CSD Info CSD : D02701320F5903FFF6DBFFEF8E40400D CSD structure : CSD version No. 1.2 SPEC version : 4.1, 4.2, 4.3, 4.4, 4.41, 4.5, 4.51, 5.0, 5.01, 5.1 Data read access time1: 15 ms TRAN speed : 26 MHz READ block length : 512 Bytes WP group enable : YES PERM_WRITE_PROTECT : NO TMP_WRITE_PROTECT : NO --------------------------------------------------------------- EXTCSD Info Revision 1.8 (for MMC v5.1) Erase block size : 512 Kbytes Boot1 size : 4096 Kbytes Boot2 size : 4096 Kbytes RPMB size : 4096 Kbytes Partition config : (0x48) 01001000 Boot partition enable : Boot partition 1 (Bus width = 1Bit) Boot ACK : Boot acknowledge sent during boot operation Bit Boot bus conditions : (0x00) 00000000 Boot bus width : x1 (sdr) or x4 (ddr) bus width in boot operation mode (default) Reset boot bus conditions : Reset bus width to x1, single data rate and backward compatible timings after boot operation (default) Boot mode : Use single data rate + backward compatible timings in boot operation (default) RST_n function : (0x01) RST_n signal is permanently enabled Partitioning support : Device supports partitioning features Enhanced attribute : Device can have enhanced technological features in partitions and user data area. Max enhanced data size: 7626752 Kbytes Partitions attribute : 0x0 Part setting completed: 0x0 GP partition 1 size : 0 b GP partition 2 size : 0 b GP partition 3 size : 0 b GP partition 4 size : 0 b Enhanced area size : (0x0) 0 b Enhanced area start : (0x0) 0 b ---------------------------------------------------------------Searching Android build info... Ok Disk/Image size : a3e00000 bytes Device sector size : 512 bytes Partition offset : 933888 Number of sectors : 6291456 Device Manufacturer :HUAWEI Device Platform :mt6737t Build ID :HUAWEIMYA-L11 Display Build ID :Maya-L11C02B149 Release ID :6.0 Device Model :MYA-L11 Device Name :MYA-L11 Architecture ABI :arm64-v8a Architecture ABI List :arm64-v8a,armeabi-v7a,armeabi Build Description :MYA-L11-user 6.0 HUAWEIMYA-L11 C02B149 release-keys Backup EXT_CSD saved to file C:/Program Files (x86)/Octoplus Pro JTAG Software/EXT_CSD Backups/QE13MB_22_06_2018_12_46_37.bin. Connect successful. --------------------------------------------------------------- SW: 1.6.1; FW: 1.23. P00: GPT (00000000, 00000400) 512 KB P01: proinfo (00000400, 00001800) 3072 KB P02: nvram (00001C00, 00006400) 12.5 MB P03: protect1 (00008000, 00005000) 10 MB P04: protect2 (0000D000, 00007000) 14 MB P05: lk (00014000, 00000400) 512 KB P06: lk2 (00014400, 00000400) 512 KB P07: para (00014800, 00000400) 512 KB P08: boot (00014C00, 00008000) 16 MB P09: recovery (0001CC00, 00020000) 64 MB P10: logo (0003CC00, 00004000) 8 MB P11: expdb (00040C00, 00005000) 10 MB P12: ROOTM (00045C00, 00002400) 4.5 MB P13: seccfg (00048000, 00004000) 8 MB P14: oemkeystore (0004C000, 00004000) 8 MB P15: secro (00050000, 00004000) 8 MB P16: keystore (00054000, 00004000) 8 MB P17: tee1 (00058000, 00002800) 5 MB P18: tee2 (0005A800, 00002800) 5 MB P19: log (0005D000, 00020000) 64 MB P20: oeminfo (0007D000, 00024000) 72 MB P21: erecovery (000A1000, 00020000) 64 MB P22: frp (000C1000, 00000800) 1024 KB P23: nvdata (000C1800, 00010000) 32 MB P24: metadata (000D1800, 00012800) 37 MB P25: system (000E4000, 00600000) 3072 MB P26: cust (006E4000, 000C8000) 400 MB P27: cache (007AC000, 00064000) 200 MB P28: userdata (00810000, 01506C00) 10.51 GB P29: flashinfo (01D16C00, 00008000) 16 MB Opening D:/Octoplus Back Up/read/Samsung eMMC QE13MB_22_06_2018_12_47_29.bin file... Reading. Please wait... ERROR[007]: Command fail. At sector 475744 Attempting to read... Disconnected.