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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus JTAG


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Old 09-12-2018, 17:01   #1 (permalink)
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octoplus box card problem [Answered]


i had a octoplus box which card cant be detected my system, but all port and jtag port was detected fine.
i think is hardware problem 4rom box becos
1 card driver has been install sucessfully
2 i use another octopus , it work fine
3 remove card to another box, also work fine


pls team if i could see box solution, i will be grateful, becos i cant repair phones with jtag now as that is the only box i have 4 jtag . thanks in advance
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Old 09-14-2018, 08:36   #2 (permalink)
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Hello.

Please, remove card from box, clean all contacts, insert back into box and try to update card again, if problem still remain, remove card from box, insert into another card reader, dongle and try to update card.
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Old 09-16-2018, 17:37   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

Please, remove card from box, clean all contacts, insert back into box and try to update card again, if problem still remain, remove card from box, insert into another card reader, dongle and try to update card.
try update on another reader, it update fine .

but insert back to it box still card not found
here is the update log
Searching for server...
Trying connect to server support.octoplusbox.com:4000...
Exception: Socket Error # 10061
Connection refused.
Server is offline
Trying connect to server support.octoplusbox.com:443...
Exception: Connect timed out.
Server is offline
Trying connect to server support2.octoplusbox.com:4000...
Server is online
Server greeting: "Card updates server v.2.2"
Testing connection...
OK
Checking validity...
OK
Checking your cards...
Searching installed cards...
Found card with s/n 1000xxxxx
The card is valid card (TOP). Activations:
Selected card: 01000xxxxx
Updates limit: 43
Activations:
- LG (ver 2.5)
- Samsung (ver 2.5)
- JTAG (ver 2.5)
Creating secure connection...
Secure connection established.
Prepairing to write card firmware...
Requesting firmware...
OK
Writing card firmware...
OK
Card firmware successfully updated!
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