Octuplus Jtag Box Not Connected - GSM-Forum

techjhul · 04-27-2017, 05:02

Good am sir/mam,is anyone here encounter this kind of problem?

I have here Octuplus Activated to LG/SAM and JTAG.But in JTAG it appear that "Box Not connected"

Please Preffer on the Picture Attached.

This is the Box that i have

As you can see its activated to LG/SAM and jtag

And this is the Problem that i've Encounter Right now.

TIA for any Help and it will be Appreciated.

FullFlash™ · 04-27-2017, 05:20

only install fresh driver from support

.....

techjhul · 04-27-2017, 05:33

Quote:

Originally Posted by FullFlash™

only install fresh driver from support

.....

Tnx for the Response.
Ived Already install the Latest Driver but still not working..

Medusa Box · 04-27-2017, 06:28

Hello.

As I see from your screenshots, You use too old Medusa Pro Software version 1.2.5; current Medusa Pro Software version is 1.3.5. Please install the latest Medusa Pro Software version (Medusa Box Downloads - Software, Drivers, Manual), re-update card firmware, re-connect Box and run Software. Write here the result.

techjhul · 04-27-2017, 06:35

Quote:

Originally Posted by Medusa Box

Hello.

As I see from your screenshots, You use too old Medusa Pro Software version 1.2.5; current Medusa Pro Software version is 1.3.5. Please install the latest Medusa Pro Software version (Medusa Box Downloads - Software, Drivers, Manual), re-update card firmware, re-connect Box and run Software. Write here the result.

Thank you for Response sir,very much Appreciated..i will try to re.install with the new medusa update and i will a screenshot for it..feedback later.

techjhul · 05-03-2017, 17:42

Quote:

Originally Posted by Medusa Box

Hello.

As I see from your screenshots, You use too old Medusa Pro Software version 1.2.5; current Medusa Pro Software version is 1.3.5. Please install the latest Medusa Pro Software version (Medusa Box Downloads - Software, Drivers, Manual), re-update card firmware, re-connect Box and run Software. Write here the result.

Good pm sir,sorry for the late response been bz this past week.
here's the picture after i updated the software.still same problem.

Medusa Box · 05-04-2017, 10:22

When You connect Octoplus Box to PC, in PC Device Manager should appear new device in section "libusb-win32 devices". After installation of the Box driver, it's name will be "Medusa JTAG". Please check, whether the new device appears and whether You installed driver for it.

techjhul · 05-10-2017, 08:18

Quote:

Originally Posted by Medusa Box

When You connect Octoplus Box to PC, in PC Device Manager should appear new device in section "libusb-win32 devices". After installation of the Box driver, it's name will be "Medusa JTAG". Please check, whether the new device appears and whether You installed driver for it.

Hello sir,sorry for late response..actually i dont have problem in installation of the driver..in the first that i'ved install the driver,I just downloaded the driver to the web and install it properly.if that so will make screenshot on the device manager and post it here..

techjhul · 07-14-2017, 03:55

Good am to all i want to up this thread.cause my problem of my box did not solve..

is this maybe on hardware issue?

Medusa Box · 07-14-2017, 06:51

Please contact us to Skype, we will look remotely, where can be the problem and try to help You. Our contacts You can find in our profile.

04-27-2017, 05:02	#1 (permalink)
techjhul Insane Poster Join Date: Oct 2013 Posts: 64 Member: 2056113 Status: Offline Thanks Meter: 20	Octuplus Jtag Box Not Connected Good am sir/mam,is anyone here encounter this kind of problem? I have here Octuplus Activated to LG/SAM and JTAG.But in JTAG it appear that "Box Not connected" Please Preffer on the Picture Attached. This is the Box that i have As you can see its activated to LG/SAM and jtag And this is the Problem that i've Encounter Right now. TIA for any Help and it will be Appreciated. Last edited by Octopus box; 04-27-2017 at 06:29.

04-27-2017, 05:20	#2 (permalink)
FullFlash™ No Life Poster Join Date: Apr 2017 Location: earth Posts: 710 Member: 2711085 Status: Offline Thanks Meter: 183	only install fresh driver from support .....

04-27-2017, 06:28	#4 (permalink)
Medusa Box Product Supporter Join Date: Mar 2011 Location: Octopus-team Posts: 9,360 Member: 1538383 Status: Offline Sonork: 100.1587278 Thanks Meter: 3,398	Hello. As I see from your screenshots, You use too old Medusa Pro Software version 1.2.5; current Medusa Pro Software version is 1.3.5. Please install the latest Medusa Pro Software version (Medusa Box Downloads - Software, Drivers, Manual), re-update card firmware, re-connect Box and run Software. Write here the result.

05-04-2017, 10:22	#7 (permalink)
Medusa Box Product Supporter Join Date: Mar 2011 Location: Octopus-team Posts: 9,360 Member: 1538383 Status: Offline Sonork: 100.1587278 Thanks Meter: 3,398	When You connect Octoplus Box to PC, in PC Device Manager should appear new device in section "libusb-win32 devices". After installation of the Box driver, it's name will be "Medusa JTAG". Please check, whether the new device appears and whether You installed driver for it.

07-14-2017, 03:55	#9 (permalink)
techjhul Insane Poster Join Date: Oct 2013 Posts: 64 Member: 2056113 Status: Offline Thanks Meter: 20	Good am to all i want to up this thread.cause my problem of my box did not solve.. is this maybe on hardware issue?

07-14-2017, 06:51	#10 (permalink)
Medusa Box Product Supporter Join Date: Mar 2011 Location: Octopus-team Posts: 9,360 Member: 1538383 Status: Offline Sonork: 100.1587278 Thanks Meter: 3,398	Please contact us to Skype, we will look remotely, where can be the problem and try to help You. Our contacts You can find in our profile.