C399 flashing problem - GSM-Forum

bencharqui1 · 12-09-2014, 15:06

Welcome to Octoplus/Octopus Box LG Software version 1.7.7
--------------------------------------------------------------------------------
Platform: LG MTK
Selected port: COM1
Selected baudrate: 921600
Selected model: C399
Selected USB connection type
Please, disconnect battery and connect cable...OK
Phone found.
Setting power state...OK
Sending loader...Failed!

Octopus box · 12-09-2014, 15:07

Quote:

C399 flashing problem

Writing firmware is currently not supported for this device.

Quote:

Sending loader...Failed!

What is the state of your device exactly? What is the problem with it exactly?

bencharqui1 · 12-09-2014, 15:25

The problem code

You convert Flash
Flash put in place a full flash

BIN_LGC399AT-00-V10a-ARB-XXX-MAY-09-2013 + 0

Octopus box · 12-09-2014, 16:00

Your device doesn't answer to Software's requests:

Quote:

Sending loader...Failed!

Try to connect the phone to another motherboard USB port. Try on another PC. No other solution.

bencharqui1 · 12-09-2014, 18:07

Welcome to Octoplus/Octopus Box LG Software version 1.7.7
--------------------------------------------------------------------------------
Platform: LG MTK
Selected port: COM49
Selected baudrate: 115200
Selected model: C399
Selected USB connection type
Please, disconnect battery and connect cable...Canceled!
--------------------------------------------------------------------------------
Platform: LG MTK
Selected port: COM49
Selected baudrate: 921600
Selected model: C399
Selected USB connection type
Please, disconnect battery and connect cable...OK
Phone found.
Setting power state...OK
Sending loader...OK
Synchronizing with loader...OK
Detecting NOR flash chip...OK
Detecting NAND flash chip...OK
Reading info...OK
Checking security...OK
--------------------------------------------------------------------------------
IMEI A: 350305-26-000000-1
IMEI B: 350305-26-000000-1
IMEI C: 350305-26-000000-1
Bluetooth address: 00:05:C9:00:00:00
Wi-Fi MAC address: 00:00:00:00:00:00
NAND flash chip: Hynix
NAND size: 256 Mb
NAND page size: 2048 b
NAND spare size: 64 b
NAND pages per block: 64
--------------------------------------------------------------------------------
Opening "C399_FullFlash.ful"...OK
Writing Full flash...
Error code: BE4
Block #008E
Error code: BE4
Block #07FE
Error code: BE4
Block #07FFOK
--------------------------------------------------------------------------------
Platform: LG MTK
Selected port: COM49
Selected baudrate: 921600
Selected model: C399
Selected USB connection type
Please, disconnect battery and connect cable...OK
Phone found.
Setting power state...OK
Sending loader...OK
Synchronizing with loader...OK
Detecting NOR flash chip...OK
Detecting NAND flash chip...OK
Reading info...OK
Checking security...OK
--------------------------------------------------------------------------------
IMEI A: 355752-05-212426-7
IMEI B: 355752-05-212427-5
IMEI C: 355752-05-212428-3
Bluetooth address: CC:FA:00:65:B3:C0
Wi-Fi MAC address: 8C:3A:E3:1C

B:1D
NAND flash chip: Hynix
NAND size: 256 Mb
NAND page size: 2048 b
NAND spare size: 64 b
NAND pages per block: 64
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
Platform: LG MTK
Selected port: COM49
Selected baudrate: 921600
Selected model: C399
Selected USB connection type
Please, disconnect battery and connect cable...OK
Phone found.
Setting power state...OK
Sending loader...OK
Synchronizing with loader...OK
Detecting NOR flash chip...OK
Detecting NAND flash chip...OK
Reading info...OK
Checking security...OK
--------------------------------------------------------------------------------
IMEI A: 355752-05-212426-7
IMEI B: 355752-05-212427-5
IMEI C: 355752-05-212428-3
Bluetooth address: CC:FA:00:65:B3:C0
Wi-Fi MAC address: 8C:3A:E3:1C

B:1D
NAND flash chip: Hynix
NAND size: 256 Mb
NAND page size: 2048 b
NAND spare size: 64 b
NAND pages per block: 64
--------------------------------------------------------------------------------
Opening "C399.ful"...OK
Writing Full flash...
Error code: BE4
Block #008E

Octopus box · 12-09-2014, 18:19

This error: "Error code: BE4" means that there are "bad" blocks in phone's flash chip and Software can't write full flash.

bencharqui1 · 12-09-2014, 20:27

What is the solution

Octopus box · 12-09-2014, 20:45

Unfortunately, this is HW problem and it can not be solved by Software.

12-09-2014, 15:06	#1 (permalink)
bencharqui1 No Life Poster Join Date: Aug 2011 Location: Algeria is a North African Age: 35 Posts: 1,879 Member: 1629321 Status: Offline Thanks Meter: 823	C399 flashing problem Welcome to Octoplus/Octopus Box LG Software version 1.7.7 -------------------------------------------------------------------------------- Platform: LG MTK Selected port: COM1 Selected baudrate: 921600 Selected model: C399 Selected USB connection type Please, disconnect battery and connect cable...OK Phone found. Setting power state...OK Sending loader...Failed!

12-09-2014, 18:07	#5 (permalink)
bencharqui1 No Life Poster Join Date: Aug 2011 Location: Algeria is a North African Age: 35 Posts: 1,879 Member: 1629321 Status: Offline Thanks Meter: 823	Welcome to Octoplus/Octopus Box LG Software version 1.7.7 -------------------------------------------------------------------------------- Platform: LG MTK Selected port: COM49 Selected baudrate: 115200 Selected model: C399 Selected USB connection type Please, disconnect battery and connect cable...Canceled! -------------------------------------------------------------------------------- Platform: LG MTK Selected port: COM49 Selected baudrate: 921600 Selected model: C399 Selected USB connection type Please, disconnect battery and connect cable...OK Phone found. Setting power state...OK Sending loader...OK Synchronizing with loader...OK Detecting NOR flash chip...OK Detecting NAND flash chip...OK Reading info...OK Checking security...OK -------------------------------------------------------------------------------- IMEI A: 350305-26-000000-1 IMEI B: 350305-26-000000-1 IMEI C: 350305-26-000000-1 Bluetooth address: 00:05:C9:00:00:00 Wi-Fi MAC address: 00:00:00:00:00:00 NAND flash chip: Hynix NAND size: 256 Mb NAND page size: 2048 b NAND spare size: 64 b NAND pages per block: 64 -------------------------------------------------------------------------------- Opening "C399_FullFlash.ful"...OK Writing Full flash... Error code: BE4 Block #008E Error code: BE4 Block #07FE Error code: BE4 Block #07FFOK -------------------------------------------------------------------------------- Platform: LG MTK Selected port: COM49 Selected baudrate: 921600 Selected model: C399 Selected USB connection type Please, disconnect battery and connect cable...OK Phone found. Setting power state...OK Sending loader...OK Synchronizing with loader...OK Detecting NOR flash chip...OK Detecting NAND flash chip...OK Reading info...OK Checking security...OK -------------------------------------------------------------------------------- IMEI A: 355752-05-212426-7 IMEI B: 355752-05-212427-5 IMEI C: 355752-05-212428-3 Bluetooth address: CC:FA:00:65:B3:C0 Wi-Fi MAC address: 8C:3A:E3:1CB:1D NAND flash chip: Hynix NAND size: 256 Mb NAND page size: 2048 b NAND spare size: 64 b NAND pages per block: 64 -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- Platform: LG MTK Selected port: COM49 Selected baudrate: 921600 Selected model: C399 Selected USB connection type Please, disconnect battery and connect cable...OK Phone found. Setting power state...OK Sending loader...OK Synchronizing with loader...OK Detecting NOR flash chip...OK Detecting NAND flash chip...OK Reading info...OK Checking security...OK -------------------------------------------------------------------------------- IMEI A: 355752-05-212426-7 IMEI B: 355752-05-212427-5 IMEI C: 355752-05-212428-3 Bluetooth address: CC:FA:00:65:B3:C0 Wi-Fi MAC address: 8C:3A:E3:1CB:1D NAND flash chip: Hynix NAND size: 256 Mb NAND page size: 2048 b NAND spare size: 64 b NAND pages per block: 64 -------------------------------------------------------------------------------- Opening "C399.ful"...OK Writing Full flash... Error code: BE4 Block #008E

12-09-2014, 15:25	#3 (permalink)
bencharqui1 No Life Poster Join Date: Aug 2011 Location: Algeria is a North African Age: 35 Posts: 1,879 Member: 1629321 Status: Offline Thanks Meter: 823	The problem code You convert Flash Flash put in place a full flash BIN_LGC399AT-00-V10a-ARB-XXX-MAY-09-2013 + 0

12-09-2014, 18:19	#6 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,841 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,411	This error: "Error code: BE4" means that there are "bad" blocks in phone's flash chip and Software can't write full flash.

12-09-2014, 20:27	#7 (permalink)
bencharqui1 No Life Poster Join Date: Aug 2011 Location: Algeria is a North African Age: 35 Posts: 1,879 Member: 1629321 Status: Offline Thanks Meter: 823	What is the solution

12-09-2014, 20:45	#8 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,841 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,411	Unfortunately, this is HW problem and it can not be solved by Software.