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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 08-26-2016, 19:47   #1 (permalink)
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can't read info LG D855 AND LG E615


I have windows 10 64
i install alot of drivers and phone
can't read info
phone have password i don't want to hard reset i want to know why can't read info to preform hard reset with box
lg d855
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Old 08-26-2016, 19:49   #2 (permalink)
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and here e615
phone connected in normal mode asking for pattern lock
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Old 08-26-2016, 19:55   #3 (permalink)
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Welcome to Octoplus/Octopus Box LG Software version 2.2.4
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM1
Selected model: E615
Reading info...Failed!
Could not detect mode.
Performed by 2.2.4 software version.
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Old 08-27-2016, 06:30   #4 (permalink)
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Check com port in device in port section

Sent from my LS-5014 using Tapatalk
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Old 08-27-2016, 08:52   #5 (permalink)
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Hello.

Unfortunately removal of Screen Lock is not supported for LG E615 at the moment.

"Reset Screen Lock" operation is supported for LG D855. For correct work with the phone You need to install the following drivers:
http://octopusbox.com/files/drivers/..._ver_3.8.1.rar,
http://octoplusbox.com/files/drivers...dADBDriver.exe).

After installation of the necessary drivers restart PC, then connect the phone and check what devices appear in PC Device Manager, and whether drivers for this devices were installed correctly.

Also, please perform Read Full Flash operation, then send it to us, we will check it.

Last edited by Octopus box; 08-30-2016 at 09:05.
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