cant unlock g4

[abderrahmane bi]

hello softwar say unlocked but phone stil locked

--------------------------------------------
22/05/2016 20:42:30 > Checking data...22/05/2016 20:42:31 > OK
22/05/2016 20:42:31 > Platform: LG Qualcomm
22/05/2016 20:42:31 > Selected port: COM205
22/05/2016 20:42:31 > Selected model: LS991
22/05/2016 20:42:31 > Reading info...
22/05/2016 20:42:34 > Model ID: LGLS991
22/05/2016 20:42:34 > IMEI: 357355-06-195966-1
22/05/2016 20:42:34 > Android version: 6.0
22/05/2016 20:42:34 > Battery level: 70%
22/05/2016 20:42:34 > Mode: Normal
22/05/2016 20:42:34 > Firmware compiled date: Oct 23 2015
22/05/2016 20:42:34 > Firmware compiled time: 17:00:00
22/05/2016 20:42:34 > Firmware released date: Jan 15 2016
22/05/2016 20:42:34 > Firmware released time: 18:58:28
22/05/2016 20:42:34 > SW Version: MPSS.BO.2.5.c3-00106-M8992FAAAANAZM-1
22/05/2016 20:42:34 > IMEI: 357355-06-xxxxxx-x
22/05/2016 20:42:34 > SPC: 640470
22/05/2016 20:42:34 > MEID: 35735506195966
22/05/2016 20:42:34 > Mobile ESN: 80E60BE3
22/05/2016 20:42:34 > SSD_A: 0000000000000000
22/05/2016 20:42:34 > SSD_B: 0000000000000000
22/05/2016 20:42:34 > OTKSL: 742698
22/05/2016 20:42:34 > NAM Name: Sprint
22/05/2016 20:42:34 > User Lock Code: 9971
22/05/2016 20:42:34 > Sending unlock files...
22/05/2016 20:42:34 > Initializing ADB...22/05/2016 20:42:35 > OK
22/05/2016 20:42:35 > Waiting for phone...22/05/2016 20:42:36 > OK22/05/2016 20:42:36 > OK
22/05/2016 20:42:36 > Switching to Download mode...22/05/2016 20:43:02 > OK
22/05/2016 20:43:05 > Initializing flash...22/05/2016 20:43:08 > OK
22/05/2016 20:43:08 > Reading partitions...22/05/2016 20:43:10 > OK
22/05/2016 20:43:10 > Creating Carrier backup...22/05/2016 20:43:11 > OK
22/05/2016 20:43:11 > Unlocking...22/05/2016 20:43:17 > OK
22/05/2016 20:43:18 > Phone successfully unlocked!
22/05/2016 20:43: Performed by 2.3.0 software version.

is there any way to unlock it thank you

[Octopus box]

Hello.


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