D802 error - GSM-Forum

.::intel32::. · 01-07-2015, 00:20

Checking data...OK
Platform: LG Qualcomm
Selected port: COM24
Selected model: D802
Reading info...OK
Mode: Normal
Fixing IMEI...
New IMEI: 358xxxxxxxxxxx
Skip Read/Write QCN
Switching to Download mode...Failed!
Please perform the fole...
Found model D802 at port COM24
Internal error! Error code: Z1AL3CAS2Q
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM24
Selected model: D802
Reading info...OK
Mode: Normal
Checking data...OK
Writing NVM...OK
NVM succesfully r
Checking data...OK
Platform: LG Qualcomm
Selected port: COM24
Selected model: D802
Reading info...OK
Mode: Normal
Fixing IMEI...
New IMEI: 3586xxxxxxx
Skip Read/Write QCN
Switching to Download mode...OK
Initializing flash...OK
Reading partition...OK
Reading security area...OK
Backup saved to "D802_Bad_07-01-2015_02-14-38.SEC"
Writing security area...OK
Switching to Normal mode...
Found model D802 at port COM24
Internal error! Error code: Z1AL3CAS2Q
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM24
Selected model: D802
Reading info...OK
Mode: Normal
Fixing IMEI...
New IMEI: 3586xxxxxx
Reading QCN...
Send SPC...Failed!
Backup saved to "D802_Bad_07-01-2015_02-15-46.qcn"

Octopus box · 01-07-2015, 08:02

Hello.

1. Install the latest Software versino (Software).
2. Fully charge phone's battery by using external charger.
3. Connect the phone directly to motherboard USB port, don't use any USB hubs or PCI USB extention cards, this is important.
4. Perform the operations again.
5. Try to use LG P999 cable with 910 kOhm resistor inside instead of standart Micro USB cable.
6. Try to perform the operation on another PC.

.::intel32::. · 01-07-2015, 11:12

Checking data...OK
Platform: LG Qualcomm
Selected port: COM91
Selected model: D802
Reading info...OK
Mode: Normal
Fixing IMEI...
New IMEI: 35863xxxxxxxxx
Skip Read/Write QCN
Switching to Download mode...Failed!
Please perform the following steps:
1. Disconnect cable
2. Put phone into download mode manually (Power phone OFF and press
and hold "Vol+" button)
3. Connect cable and press "Ok" button.
Initializing flash...OK
Reading partition...OK
Reading security area...OK
Backup saved to "D802_Bad_07-01-2015_11-07-18.SEC"
Writing security area...OK
Switching to Normal mode...
Found model D802 at port COM91
IMEI successfully fixed!

To complete the operation, please make Factory Reset (Go to "Settings" ->
"General" -> "Backup & reset" -> "Factory data reset", press "Reset
phone" and "Erase everything" buttons).

but same problem sir (imei null)

Octopus box · 01-07-2015, 11:52

Quote:

but same problem sir (imei null)

This means, that there is problem with phone's EFS or/and Security, modem firmware is damaged or your device has HW issues. Try to make Repair and Reset Security. If IMEI is still null, try to re-flash the phone by using original firmware and flasher (writing firmware is currently not supported for this device). If after writing firmware the problem is the same - check HW, this can be HW problem.

01-07-2015, 00:20	#1 (permalink)
.::intel32::. No Life Poster Join Date: Sep 2006 Location: India Posts: 913 Member: 350719 Status: Offline Sonork: 100.1623850 Thanks Meter: 157	D802 error Checking data...OK Platform: LG Qualcomm Selected port: COM24 Selected model: D802 Reading info...OK Mode: Normal Fixing IMEI... New IMEI: 358xxxxxxxxxxx Skip Read/Write QCN Switching to Download mode...Failed! Please perform the fole... Found model D802 at port COM24 Internal error! Error code: Z1AL3CAS2Q -------------------------------------------------------------------------------- Platform: LG Qualcomm Selected port: COM24 Selected model: D802 Reading info...OK Mode: Normal Checking data...OK Writing NVM...OK NVM succesfully r Checking data...OK Platform: LG Qualcomm Selected port: COM24 Selected model: D802 Reading info...OK Mode: Normal Fixing IMEI... New IMEI: 3586xxxxxxx Skip Read/Write QCN Switching to Download mode...OK Initializing flash...OK Reading partition...OK Reading security area...OK Backup saved to "D802_Bad_07-01-2015_02-14-38.SEC" Writing security area...OK Switching to Normal mode... Found model D802 at port COM24 Internal error! Error code: Z1AL3CAS2Q -------------------------------------------------------------------------------- Checking data...OK Platform: LG Qualcomm Selected port: COM24 Selected model: D802 Reading info...OK Mode: Normal Fixing IMEI... New IMEI: 3586xxxxxx Reading QCN... Send SPC...Failed! Backup saved to "D802_Bad_07-01-2015_02-15-46.qcn"

01-07-2015, 08:02	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,845 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,412	Hello. 1. Install the latest Software versino (Software). 2. Fully charge phone's battery by using external charger. 3. Connect the phone directly to motherboard USB port, don't use any USB hubs or PCI USB extention cards, this is important. 4. Perform the operations again. 5. Try to use LG P999 cable with 910 kOhm resistor inside instead of standart Micro USB cable. 6. Try to perform the operation on another PC.

01-07-2015, 11:12	#3 (permalink)
.::intel32::. No Life Poster Join Date: Sep 2006 Location: India Posts: 913 Member: 350719 Status: Offline Sonork: 100.1623850 Thanks Meter: 157	Checking data...OK Platform: LG Qualcomm Selected port: COM91 Selected model: D802 Reading info...OK Mode: Normal Fixing IMEI... New IMEI: 35863xxxxxxxxx Skip Read/Write QCN Switching to Download mode...Failed! Please perform the following steps: 1. Disconnect cable 2. Put phone into download mode manually (Power phone OFF and press and hold "Vol+" button) 3. Connect cable and press "Ok" button. Initializing flash...OK Reading partition...OK Reading security area...OK Backup saved to "D802_Bad_07-01-2015_11-07-18.SEC" Writing security area...OK Switching to Normal mode... Found model D802 at port COM91 IMEI successfully fixed! To complete the operation, please make Factory Reset (Go to "Settings" -> "General" -> "Backup & reset" -> "Factory data reset", press "Reset phone" and "Erase everything" buttons). but same problem sir (imei null)