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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 09-04-2015, 08:20   #1 (permalink)
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E730 Hang on emergency mode


Hello Octoplus team :

I just got E730 Hang on emergency mode customer says this happened during softwear update .

I have flashed latest frimwear from support area and same .

please check in case any update for this model and Update support Area

here is Flashing Log :

Code:
Welcome to Octoplus/Octopus Box LG Software version 2.0.4
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM6
Selected model: E730
Reading info...OK
Mode: Emergency
Model ID: BS/E730/7D
Opening "LGE730AT-00-V10i-262-02-DEC-18-2012+0-DZ.oct"...OK
Requesting parameters...OK
Checking partition...OK
Write BootLoaders: Yes
Checking BCPL status...OK
BCPL status: 1
Unlocking BCPL...OK
BCPE status: 1
Checking BCPL status...OK
BCPL status: 0
Writing DBL...OK
Writing OSBL...OK
Writing EMMCBOOT...OK
Writing BOOT...OK
Writing ADSP...OK
Writing AMSS...OK
Writing RECOVERY...OK
Writing SYSTEM...OK
Finalizing...OK
Writing firmware done!
To finish the operation please power on phone and wait 3 minutes
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Old 09-04-2015, 08:40   #2 (permalink)
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Hello.

Try to reflash the phone with different firmwares from the Support Area.
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Old 09-04-2015, 08:44   #3 (permalink)
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have tried 4 of them seems there is new version can you check for me please
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Old 09-04-2015, 09:49   #4 (permalink)
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We have uploaded V20 firmware for E730 into the Support Area. Try to reflash the phone with it and post the result.
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Old 09-04-2015, 14:06   #5 (permalink)
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Code:
Welcome to Octoplus/Octopus Box LG Software version 2.0.4
Connecting to server support.octoplusbox.com:82...OK
Authorizing...OK
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM6
Selected model: E730
Reading info...OK
Mode: Emergency
Model ID: BS/E730/7D
Opening "lge730at-v20c-eur-sep-12-2013+0.oct"...OK
Requesting parameters...OK
Checking partition...OK
Write BootLoaders: Yes
Checking BCPL status...OK
BCPL status: 1
Unlocking BCPL...OK
BCPE status: 1
Checking BCPL status...OK
BCPL status: 0
Writing DBL...OK
Writing OSBL...OK
Writing EMMCBOOT...OK
Writing BOOT...OK
Writing ADSP...OK
Writing AMSS...OK
Writing RECOVERY...OK
Writing SYSTEM...OK
Finalizing...OK
Writing firmware done!
To finish the operation please power on phone and wait 3 minutes
and phone is same ???

anything else I can do ... shall I try JTAG tools to write new bootloader
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Old 09-04-2015, 14:16   #6 (permalink)
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Yes, if problem remains the same - try to repair the phone via JTAG.
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Old 09-05-2015, 08:36   #7 (permalink)
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I have tired Jtag tools and not work also I have connect PS_hold with 2K OEM to VREF

any newer versions
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Old 09-05-2015, 11:13   #8 (permalink)
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Have You tried to reflash the phone again, after performing a boot repair/writing of a new bootloader?
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Old 09-05-2015, 12:34   #9 (permalink)
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I did not manage to connect it to JTAG

connection fail
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Old 09-05-2015, 13:12   #10 (permalink)
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What problem with connection via JTAG You faced exactly? Please post here Software log of attempts to connect.
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