E975 imei null after unlock - GSM-Forum

reinaldod · 03-20-2014, 19:22

hello, i tried unlock the phone with the box because doesn't have attempts to unlock, octopus say that was done, but the phone still was locked and when i check the imei the phone says null, and i cant connect the phone in normal mode octopus just say:

Platform: LG Qualcomm
Selected port: COM69
Selected model: E975
Reading info...Failed!
Could not detect mode!

i tried flash with LGE975AT-00-V10j-AME-XX-OCT-24-2013+0 from support but still have the same problem. i hope you can help me, thanks!

Octopus box · 03-21-2014, 08:20

Hello.

Quote:

tried unlock the phone with the box because doesn't have attempts to unlock, octopus say that was done

Please post here Software log with this Unlock operation.

reinaldod · 03-21-2014, 18:07

Quote:

Originally Posted by Octopus box

Hello.

Please post here Software log with this Unlock operation.

Platform: LG Qualcomm
Selected port: COM55
Selected model: E975
Reading info...OK
Mode: Emergency
Model ID: BS/J1OPENAME/1
SW version: LGE975AT-00-V10c-204-04-MAR-06-2013+0
Product ID: SM08S130402008103
IMEI: 355296-05-192345-1
Unlocking...
Switching to Normal mode...

the phone boot normally but octopus doesnt recognize

Octopus box · 03-21-2014, 18:10

Quote:

octopus say that was done

Post here Software log with this successful "Unlock" operation. All logs are saved here: "c:\Program Files\Octoplus\Octoplus_LG\LOG\".

reinaldod · 03-21-2014, 19:01

i cant post the log due to forum restrictions, i'll try a way to make the post

Octopus box · 03-22-2014, 08:34

Upload the Software log file somewhere and send us the link into PM.

reinaldod · 03-22-2014, 18:18

i sent you the link for pm. thanks

reinaldod · 03-22-2014, 22:57

Log file "C:\Archivos de programa\Octoplus\Octoplus_LG\LOG\19-03-2014_11-42-31.log" created.
19/03/2014 11:42:35 a.m. > Welcome to Octoplus/Octopus Box LG Software version 1.2.3
19/03/2014 11:45:46 a.m. > --------------------------------------------------------------------------------
19/03/2014 11:45:46 a.m. > Platform: LG Qualcomm
19/03/2014 11:45:46 a.m. > Selected port: COM137
19/03/2014 11:45:46 a.m. > Selected model: E975
19/03/2014 11:45:46 a.m. > Reading info...19/03/2014 11:45:46 a.m. > OK
19/03/2014 11:45:46 a.m. > Mode: Normal
19/03/2014 11:45:46 a.m. > Model ID: ACEFWMAZ: ÿd
19/03/2014 11:45:46 a.m. > Firmware compiled date: Dec 04 2012
19/03/2014 11:45:46 a.m. > Firmware compiled time: 18:00:00
19/03/2014 11:45:46 a.m. > Firmware released date: Mar 5 2013
19/03/2014 11:45:46 a.m. > Firmware released time: 18:05:45
19/03/2014 11:45:46 a.m. > SW Version: M9615A-CEFWMAZM-3.0.10663
19/03/2014 11:45:46 a.m. > IMEI: 355296-05-192345-1
19/03/2014 11:45:56 a.m. > --------------------------------------------------------------------------------
19/03/2014 11:45:56 a.m. > Platform: LG Qualcomm
19/03/2014 11:45:56 a.m. > Selected port: COM137
19/03/2014 11:45:56 a.m. > Selected model: E975
19/03/2014 11:45:56 a.m. > Reading info...19/03/2014 11:45:56 a.m. > OK
19/03/2014 11:45:56 a.m. > Mode: Normal
19/03/2014 11:45:56 a.m. > Model ID: ACEFWMAZ: ÿd
19/03/2014 11:45:56 a.m. > Firmware compiled date: Dec 04 2012
19/03/2014 11:45:56 a.m. > Firmware compiled time: 18:00:00
19/03/2014 11:45:56 a.m. > Firmware released date: Mar 5 2013
19/03/2014 11:45:56 a.m. > Firmware released time: 18:05:45
19/03/2014 11:45:56 a.m. > SW Version: M9615A-CEFWMAZM-3.0.10663
19/03/2014 11:45:56 a.m. > IMEI: 355296-05-192345-1
19/03/2014 11:45:56 a.m. > Unlocking...
19/03/2014 11:45:56 a.m. > Reading NVM...19/03/2014 11:57:44 a.m. > OK
19/03/2014 11:57:44 a.m. > Backup saved to "E975_355296051923451_19-03-2014_11-45-56.NVM"
19/03/2014 11:57:44 a.m. > Switching to Download mode...19/03/2014 11:57:56 a.m. > OK
19/03/2014 11:57:59 a.m. > Reading partition...19/03/2014 11:57:59 a.m. > OK
19/03/2014 11:57:59 a.m. > Reading security area...19/03/2014 11:58:04 a.m. > OK
19/03/2014 11:58:04 a.m. > Backup saved to "E975_355296051923451_19-03-2014_11-57-59.SEC"
19/03/2014 11:58:04 a.m. > Analyzing security...19/03/2014 11:58:05 a.m. > OK
19/03/2014 11:58:05 a.m. > Switching to Normal mode...19/03/2014 11:58:21 a.m. > OK
19/03/2014 11:58:21 a.m. > Found model ACEFWMAZ at port COM137
19/03/2014 11:58:23 a.m. > Checking data...19/03/2014 11:58:23 a.m. > OK
19/03/2014 11:58:23 a.m. > Repairing NVM...19/03/2014 11:58:33 a.m. > OK
19/03/2014 11:58:33 a.m. > NVM succesfully repaired.
19/03/2014 11:58:33 a.m. > Phone successfully unlocked!

Octopus box · 03-23-2014, 08:55

As I see, You used very old Software version. Please do the next:
1. Insatall the latest Software version (Software).
2. Put the phone into Emergency Mode manually (disconnect the cable, power OFF phone, press and hold "Vol-" + "Vol+" buttons and connect the cable).
3. Write first security backup "E975_355296051923451_19-03-2014_11-57-59.SEC" into the phone ("Write backup" button on Sofware).
4. Check, whether IMEI is not Null and write here the result.

Also, please upload somewhere this security backup file "E975_355296051923451_19-03-2014_11-57-59.SEC" and post here the link, we will research, where can be the problem with your phone.

reinaldod · 03-24-2014, 16:12

Welcome to Octoplus/Octopus Box LG Software version 1.4.9
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM55
Selected model: E975
Reading info...OK
Mode: Emergency
Model ID: BS/J1OPENEU/1
SW version: LGE975AT-00-V10c-204-04-MAR-06-2013+0
Product ID: SM08S130402008103
IMEI: 355296-05-192345-1
Opening "E975_355296051923451_19-03-2014_11-57-59.SEC"...
Initializing flash...OK
Reading partition...OK
Reading security area...OK
Backup saved to "E975_355296051923451_24-03-2014_10-24-40.SEC"
Writing security area...OK
Rebooting phone...

imei still is null

this is the backup security file:

https://dl.dropboxusercontent.com/u/...4_11-57-59.SEC

Octopus box · 03-24-2014, 17:37

As I see, in your device IMEI is the same, as it was before unlocking:

Quote:

SW Version: M9615A-CEFWMAZM-3.0.10663
IMEI: 355296-05-192345-1

Quote:

Product ID: SM08S130402008103
IMEI: 355296-05-192345-1

If after of writing security backup, phone's IMEI is Null, this means phone's IMEI was Null before unlocking. After of writing security backup, the phone returns to the previous state, which was before of performing the Unlock operation.

Try to re-flash the phone with different firmwares from the Support Area and check, whether IMEI is still null.

Asia_Phone · 03-24-2014, 17:43

flash it using stock firmware rom

reinaldod · 03-24-2014, 18:31

in emergency mode always show imei, i'll try flash another software version and will post results. The state before try unlocking was that doesn't have attempts to unlock, but the imei was fine.

reinaldod · 03-25-2014, 17:02

i flash the following software form support:

LGE975AT-00-V10h-EUR-XX-SEP-01-2013+0.oct
DZ_LGE975AT-00-V10j-AME-XX-OCT-24-2013+0.oct

and imei still is null.

Please octopus support help me!

Octopus box · 03-25-2014, 17:05

Try to write security file "E975_zero_security.sec" from the Support Area ("Write Security" button in Software) and check the IMEI.

03-20-2014, 19:22	#1 (permalink)
reinaldod Junior Member Join Date: Aug 2012 Posts: 34 Member: 1796386 Status: Offline Thanks Meter: 1	E975 imei null after unlock hello, i tried unlock the phone with the box because doesn't have attempts to unlock, octopus say that was done, but the phone still was locked and when i check the imei the phone says null, and i cant connect the phone in normal mode octopus just say: Platform: LG Qualcomm Selected port: COM69 Selected model: E975 Reading info...Failed! Could not detect mode! i tried flash with LGE975AT-00-V10j-AME-XX-OCT-24-2013+0 from support but still have the same problem. i hope you can help me, thanks!

03-21-2014, 19:01	#5 (permalink)
reinaldod Junior Member Join Date: Aug 2012 Posts: 34 Member: 1796386 Status: Offline Thanks Meter: 1	i cant post the log due to forum restrictions, i'll try a way to make the post

03-22-2014, 08:34	#6 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,846 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,412	Upload the Software log file somewhere and send us the link into PM.

03-22-2014, 18:18	#7 (permalink)
reinaldod Junior Member Join Date: Aug 2012 Posts: 34 Member: 1796386 Status: Offline Thanks Meter: 1	i sent you the link for pm. thanks

03-22-2014, 22:57	#8 (permalink)
reinaldod Junior Member Join Date: Aug 2012 Posts: 34 Member: 1796386 Status: Offline Thanks Meter: 1	Log file "C:\Archivos de programa\Octoplus\Octoplus_LG\LOG\19-03-2014_11-42-31.log" created. 19/03/2014 11:42:35 a.m. > Welcome to Octoplus/Octopus Box LG Software version 1.2.3 19/03/2014 11:45:46 a.m. > -------------------------------------------------------------------------------- 19/03/2014 11:45:46 a.m. > Platform: LG Qualcomm 19/03/2014 11:45:46 a.m. > Selected port: COM137 19/03/2014 11:45:46 a.m. > Selected model: E975 19/03/2014 11:45:46 a.m. > Reading info...19/03/2014 11:45:46 a.m. > OK 19/03/2014 11:45:46 a.m. > Mode: Normal 19/03/2014 11:45:46 a.m. > Model ID: ACEFWMAZ: ÿd 19/03/2014 11:45:46 a.m. > Firmware compiled date: Dec 04 2012 19/03/2014 11:45:46 a.m. > Firmware compiled time: 18:00:00 19/03/2014 11:45:46 a.m. > Firmware released date: Mar 5 2013 19/03/2014 11:45:46 a.m. > Firmware released time: 18:05:45 19/03/2014 11:45:46 a.m. > SW Version: M9615A-CEFWMAZM-3.0.10663 19/03/2014 11:45:46 a.m. > IMEI: 355296-05-192345-1 19/03/2014 11:45:56 a.m. > -------------------------------------------------------------------------------- 19/03/2014 11:45:56 a.m. > Platform: LG Qualcomm 19/03/2014 11:45:56 a.m. > Selected port: COM137 19/03/2014 11:45:56 a.m. > Selected model: E975 19/03/2014 11:45:56 a.m. > Reading info...19/03/2014 11:45:56 a.m. > OK 19/03/2014 11:45:56 a.m. > Mode: Normal 19/03/2014 11:45:56 a.m. > Model ID: ACEFWMAZ: ÿd 19/03/2014 11:45:56 a.m. > Firmware compiled date: Dec 04 2012 19/03/2014 11:45:56 a.m. > Firmware compiled time: 18:00:00 19/03/2014 11:45:56 a.m. > Firmware released date: Mar 5 2013 19/03/2014 11:45:56 a.m. > Firmware released time: 18:05:45 19/03/2014 11:45:56 a.m. > SW Version: M9615A-CEFWMAZM-3.0.10663 19/03/2014 11:45:56 a.m. > IMEI: 355296-05-192345-1 19/03/2014 11:45:56 a.m. > Unlocking... 19/03/2014 11:45:56 a.m. > Reading NVM...19/03/2014 11:57:44 a.m. > OK 19/03/2014 11:57:44 a.m. > Backup saved to "E975_355296051923451_19-03-2014_11-45-56.NVM" 19/03/2014 11:57:44 a.m. > Switching to Download mode...19/03/2014 11:57:56 a.m. > OK 19/03/2014 11:57:59 a.m. > Reading partition...19/03/2014 11:57:59 a.m. > OK 19/03/2014 11:57:59 a.m. > Reading security area...19/03/2014 11:58:04 a.m. > OK 19/03/2014 11:58:04 a.m. > Backup saved to "E975_355296051923451_19-03-2014_11-57-59.SEC" 19/03/2014 11:58:04 a.m. > Analyzing security...19/03/2014 11:58:05 a.m. > OK 19/03/2014 11:58:05 a.m. > Switching to Normal mode...19/03/2014 11:58:21 a.m. > OK 19/03/2014 11:58:21 a.m. > Found model ACEFWMAZ at port COM137 19/03/2014 11:58:23 a.m. > Checking data...19/03/2014 11:58:23 a.m. > OK 19/03/2014 11:58:23 a.m. > Repairing NVM...19/03/2014 11:58:33 a.m. > OK 19/03/2014 11:58:33 a.m. > NVM succesfully repaired. 19/03/2014 11:58:33 a.m. > Phone successfully unlocked!

03-23-2014, 08:55	#9 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,846 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,412	As I see, You used very old Software version. Please do the next: 1. Insatall the latest Software version (Software). 2. Put the phone into Emergency Mode manually (disconnect the cable, power OFF phone, press and hold "Vol-" + "Vol+" buttons and connect the cable). 3. Write first security backup "E975_355296051923451_19-03-2014_11-57-59.SEC" into the phone ("Write backup" button on Sofware). 4. Check, whether IMEI is not Null and write here the result. Also, please upload somewhere this security backup file "E975_355296051923451_19-03-2014_11-57-59.SEC" and post here the link, we will research, where can be the problem with your phone.

03-24-2014, 16:12	#10 (permalink)
reinaldod Junior Member Join Date: Aug 2012 Posts: 34 Member: 1796386 Status: Offline Thanks Meter: 1	Welcome to Octoplus/Octopus Box LG Software version 1.4.9 -------------------------------------------------------------------------------- Platform: LG Qualcomm Selected port: COM55 Selected model: E975 Reading info...OK Mode: Emergency Model ID: BS/J1OPENEU/1 SW version: LGE975AT-00-V10c-204-04-MAR-06-2013+0 Product ID: SM08S130402008103 IMEI: 355296-05-192345-1 Opening "E975_355296051923451_19-03-2014_11-57-59.SEC"... Initializing flash...OK Reading partition...OK Reading security area...OK Backup saved to "E975_355296051923451_24-03-2014_10-24-40.SEC" Writing security area...OK Rebooting phone... imei still is null this is the backup security file: https://dl.dropboxusercontent.com/u/...4_11-57-59.SEC

03-24-2014, 17:43	#12 (permalink)
Asia_Phone No Life Poster Join Date: May 2010 Location: Samsung Mobile Philippines Posts: 1,082 Member: 1300241 Status: Offline Sonork: 100.1626973 Thanks Meter: 356	flash it using stock firmware rom

03-24-2014, 18:31	#13 (permalink)
reinaldod Junior Member Join Date: Aug 2012 Posts: 34 Member: 1796386 Status: Offline Thanks Meter: 1	in emergency mode always show imei, i'll try flash another software version and will post results. The state before try unlocking was that doesn't have attempts to unlock, but the imei was fine.

03-25-2014, 17:02	#14 (permalink)
reinaldod Junior Member Join Date: Aug 2012 Posts: 34 Member: 1796386 Status: Offline Thanks Meter: 1	i flash the following software form support: LGE975AT-00-V10h-EUR-XX-SEP-01-2013+0.oct DZ_LGE975AT-00-V10j-AME-XX-OCT-24-2013+0.oct and imei still is null. Please octopus support help me!

03-25-2014, 17:05	#15 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,846 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,412	Try to write security file "E975_zero_security.sec" from the Support Area ("Write Security" button in Software) and check the IMEI.