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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 04-14-2015, 07:48   #1 (permalink)
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failed rapair imei LG G2


Hello,

I have an LG G2 I have to repair imei.
The problem is that the repair fails...


Welcome to Octoplus / Octopus Box LG Software Version 1.8.9
-------------------------------------------------- ------------------------------
Platform: LG Qualcomm
Selected port: COM30
Selected model: D802
Reading info ... OK
Normal Mode
-------------------------------------------------- ------------------------------
Checking data ... OK
Platform: LG Qualcomm
Selected port: COM30
Selected model: D802
Reading info ... OK
Normal Mode
Fixing IMEI ...
New IMEI: 357890-87-809653-9
QCN Reading ...
Send SPC ... OK
Reading Mobile Property ... OK
Reading Feature Mask ... OK
Reading Roaming List 0 ... Failed!
Backup saved to "D802_Bad_13-04-2015_23-41-45.qcn"
-------------------------------------------------- ------------------------------
Platform: LG Qualcomm
Selected port: COM30
Selected model: D802
Reading info ... OK
Normal Mode
Switching to Download Mode ... OK
Selecting output file ... OK
Destination File "D802_Bad_13-04-2015_23-54-10.bin"
Flash initializing ... OK
Reading full flash ... OK
-------------------------------------------------- ------------------------------
Checking data ... OK
Platform: LG Qualcomm
Selected port: COM30
Selected model: D802
Reading info ... OK
Mode: Emergency
Flash initializing ... OK
Model ID: LG-D802
SW Version: LGD802AT-00-V20h-EUR-XX-OCT-21-2014 + 0
LAF Version: 1.0
Product ID: SM03S140112000785
IMEI: 000000-00-000000-0
Target operator: OPEN
Hardware: rev_10
Battery level: 100%
Opening "Please, select firmware file" ... Failed!
File does not exists!
Converting files ...
Unpacking "C: \ Users \ Yoan \ Downloads \ Europe OPEN D80220H_
00.kdz "... OK
Opening "C: \ Users \ Yoan \ AppData \ Local \ Temp \ Europe OPEN D80220H_00
\ D80220h_00.dz "... OK
Unpacking "PrimaryGPT_0.bin" ... OK
Unpacking "modem_32768.bin" ... OK
Unpacking "sbl1_163840.bin" ... OK
Unpacking "dbi_165888.bin" ... OK
Unpacking "aboot_229376.bin" ... OK
Unpacking "rpm_231424.bin" ... OK
Unpacking "boot_262144.bin" ... OK
Unpacking "tz_294912.bin" ... OK
Unpacking "persist_393216.bin" ... OK
Unpacking "recovery_458752.bin" ... OK
Unpacking "laf_589824.bin" ... OK
Unpacking "system_819200.bin" ... OK
Unpacking "system_1082760.bin" ... OK
Unpacking "system_1086808.bin" ... OK
Unpacking "system_1347536.bin" ... OK
Unpacking "system_1607048.bin" ... OK
Unpacking "system_1611096.bin" ... OK
Unpacking "system_1871824.bin" ... OK
Unpacking "system_2131336.bin" ... OK
Unpacking "system_2135384.bin" ... OK
Unpacking "system_2396112.bin" ... OK
Unpacking "system_2655624.bin" ... OK
Unpacking "system_2659672.bin" ... OK
Unpacking "system_2920400.bin" ... OK
Unpacking "system_3179912.bin" ... OK
Unpacking "system_3183960.bin" ... OK
Unpacking "system_3444688.bin" ... OK
Unpacking "system_3706832.bin" ... OK
Unpacking "system_3968976.bin" ... OK
Unpacking "system_4231120.bin" ... OK
Unpacking "system_4493264.bin" ... OK
Unpacking "system_4755408.bin" ... OK
Unpacking "system_5017552.bin" ... OK
Unpacking "system_5279696.bin" ... OK
Unpacking "system_5537792.bin" ... OK
Unpacking "system_5799936.bin" ... OK
Unpacking "system_6062080.bin" ... OK
Unpacking "system_6324224.bin" ... OK
Unpacking "cust_7929856.bin" ... OK
Unpacking "BackupGPT_30776320.bin" ... OK
Unpacking done. Processing files ...
Identifying sub-files ... OK
Creating destination file ... OK
Deleting temporary files ...
Deleting directory "C: \ Users \ Yoan \ AppData \ Local \ Temp \ Europe OPEN
D80220H_00 \ "...
Deleting file "C: \ Users \ Yoan \ AppData \ Local \ Temp \ Europe OPEN D80220H_
00 \ aboot.bin "... OK
Deleting file "C: \ Users \ Yoan \ AppData \ Local \ Temp \ Europe OPEN D80220H_
00 \ BackupGPT.bin "... OK
Deleting file "C: \ Users \ Yoan \ AppData \ Local \ Temp \ Europe OPEN D80220H_
00 \ boot.bin "... OK
Deleting file "C: \ Users \ Yoan \ AppData \ Local \ Temp \ Europe OPEN D80220H_
00 \ cust.bin "... OK
Deleting file "C: \ Users \ Yoan \ AppData \ Local \ Temp \ Europe OPEN D80220H_
00 \ D80220h_00.dz "... OK
Deleting file "C: \ Users \ Yoan \ AppData \ Local \ Temp \ Europe OPEN D80220H_
00 \ dbi.bin "... OK
Deleting file "C: \ Users \ Yoan \ AppData \ Local \ Temp \ Europe OPEN D80220H_
00 \ laf.bin "... OK
Deleting file "C: \ Users \ Yoan \ AppData \ Local \ Temp \ Europe OPEN D80220H_
00 \ modem.bin "... OK
Deleting file "C: \ Users \ Yoan \ AppData \ Local \ Temp \ Europe OPEN D80220H_
00 \ parts.bin "... OK
Deleting file "C: \ Users \ Yoan \ AppData \ Local \ Temp \ Europe OPEN D80220H_
00 \ persist.bin "... OK
Deleting file "C: \ Users \ Yoan \ AppData \ Local \ Temp \ Europe OPEN D80220H_
00 \ PrimaryGPT.bin "... OK
Deleting file "C: \ Users \ Yoan \ AppData \ Local \ Temp \ Europe OPEN D80220H_
00 \ recovery.bin "... OK
Deleting file "C: \ Users \ Yoan \ AppData \ Local \ Temp \ Europe OPEN D80220H_
00 \ rpm.bin "... OK
Deleting file "C: \ Users \ Yoan \ AppData \ Local \ Temp \ Europe OPEN D80220H_
00 \ sbl1.bin "... OK
Deleting file "C: \ Users \ Yoan \ AppData \ Local \ Temp \ Europe OPEN D80220H_
00 \ system.bin "... OK
Deleting file "C: \ Users \ Yoan \ AppData \ Local \ Temp \ Europe OPEN D80220H_
00 \ tz.bin "... OK
Directory "C: \ Users \ Yoan \ AppData \ Local \ Temp \ Europe OPEN D80220H_00
\ "Succesfully deleted!
Firmware convert done!
-------------------------------------------------- ------------------------------
Checking data ... OK
Platform: LG Qualcomm
Selected port: COM30
Selected model: D802
Reading info ... OK
Mode: Emergency
Flash initializing ... OK
Model ID: LG-D802
SW Version: LGD802AT-00-V20h-EUR-XX-OCT-21-2014 + 0
LAF Version: 1.0
Product ID: SM03S140112000785
IMEI: 000000-00-000000-0
Target operator: OPEN
Hardware: rev_10
Battery level: 100%
Opening "Europe OPEN D80220H_00.oct" ... OK
Setting options ... OK
Reading partition ... OK
Formating USERDATA ... OK
Writing PrimaryGPT ... OK
Writing modem ... OK
Writing SBL1 ... OK
Writing dbi ... OK
Writing aboot ... OK
Writing rpm ... OK
Writing boot ... OK
Writing tz ... OK
Writing persist ... OK
Writing recovery ... OK
Writing laf ... OK
Writing system ... OK
Writing cust ... OK
Writing BackupGPT ... OK
Reading partition ... OK
RCT formating ... OK
MPT formating ... OK
Finalizing ... OK
Writing firmware done!
-------------------------------------------------- ------------------------------
Platform: LG Qualcomm
Selected port: COM30
Selected model: D802
Reading info ... OK
Normal Mode
-------------------------------------------------- ------------------------------
Checking data ... OK
Platform: LG Qualcomm
Selected port: COM30
Selected model: D802
Reading info ... OK
Normal Mode
Fixing IMEI ...
New IMEI: 357403-20-932690-4
Skip Read / Write QCN
Switching to Download fashion ... Failed!
Please perform The Following steps:
1. Disconnect cable
2. Put Into phone manually download fashion (Power OFF phone and press
and hold "Vol +" button)
3. Connect cable and press "Ok" button.
Flash initializing ... OK
Reading partition ... OK
Reading security area ... OK
Backup saved to "D802_Bad_14-04-2015_08-32-21.SEC"
Writing security area ... OK
Switching to Normal mode ...
Found model D802 at the port COM30
IMEI successfully fixed!
To the full operation, please make Factory Reset (Go to "Settings" ->
"General" -> "Backup & reset" -> "Factory data reset", press "Reset
phone "and" Erase everything "buttons).
-------------------------------------------------- ------------------------------
Checking data ... OK
Platform: LG Qualcomm
Selected port: COM30
Selected model: D802
Reading info ... OK
Normal Mode
Fixing IMEI ...
New IMEI: 357403-20-932690-4
QCN Reading ...
Send SPC ... OK
Reading Mobile Property ... OK
Reading Feature Mask ... OK
Reading Roaming List 0 ... Failed!
Backup saved to "D802_Bad_14-04-2015_08-37-31.qcn"
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Old 04-14-2015, 11:54   #2 (permalink)
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Hello.

What is the IMEI in the phone exactly? It it correct or damaged (zero)?

Try to re-flash the phone, make Repair Security and say, what IMEI in the phone after these actions.
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Old 04-14-2015, 12:36   #3 (permalink)
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G2 imei repair ok

Welcome to Octoplus/Octopus Box LG Software version 1.8.2
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM8
Selected model: D802
Reading info...OK
Mode: Normal
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM8
Selected model: D802
Reading info...OK
Mode: Normal
Model ID: D802
Firmware compiled date: Jan 12 2014
Firmware compiled time: 00:00:00
Firmware released date: Jun 21 2014
Firmware released time: 11:28:17
IMEI: 354198-06-071XXX-X
SPC: 000000
Switching to Download mode...Failed!
Please perform the following steps:
1. Disconnect cable
2. Put phone into download mode manually (Power phone OFF and press
and hold "Vol+" button)
3. Connect cable and press "Ok" button.Failed!
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM8
Selected model: D802
Reading info...Failed!
Port busy
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM8
Selected model: D802
Reading info...OK
Mode: Normal
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM8
Selected model: D802
Reading info...OK
Mode: Normal
Model ID: D802
Firmware compiled date: Jan 12 2014
Firmware compiled time: 00:00:00
Firmware released date: Jun 21 2014
Firmware released time: 11:28:17
IMEI: 354198-06-071XXX-X
SPC: 000000
Switching to Download mode...OK
Initializing flash...OK
Reading partition...OK
Reading security area...OK
Backup saved to "D802_35419806071XXXX_14-04-2015_12-04-21.SEC"
Writing security area...OK
Switching to Normal mode...
Found model D802 at port COM8
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM8
Selected model: D802
Reading info...OK
Mode: Normal
Model ID: D802
Firmware compiled date: Jan 12 2014
Firmware compiled time: 00:00:00
Firmware released date: Jun 21 2014
Firmware released time: 11:28:17
SW Version: M8974A-AAAANAZM-1.0.190084
SPC: 000000
Fixing IMEI...
New IMEI: 354198-06-071XXX-X
Reading QCN...
Send SPC...OK
Reading Mobile Property...OK
Reading Feature Mask...OK
Reading Roaming List 0...OK
Reading NV_Numbered Items...OK
Reading NV_Numbered SIM1 Items...OK
Reading NV_Numbered SIM2 Items...OK
Reading NV Items...OK
Reading EFS...OK
Reading Provisioning Items...OK
Reading QCN done!
Backup saved to "D802_Bad_14-04-2015_12-06-16.qcn"
Switching to Download mode...OK
Initializing flash...OK
Reading partition...OK
Reading security area...OK
Backup saved to "D802_Bad_14-04-2015_12-16-42.SEC"
Writing security area...OK
Switching to Normal mode...
Found model D802 at port COM8
Send SPC...OK
Writing QCN...
Writing NV_Numbered Items...OK
Writing QCN done!
IMEI successfully fixed!
To complete the operation, please make Factory Reset (Go to "Settings" ->
"General" -> "Backup & reset" -> "Factory data reset", press "Reset
phone" and "Erase everything" buttons).
--------------------------------------------------------------------------------

Platform: LG Qualcomm
Selected port: COM8
Selected model: D802
Reading info...OK
Mode: Normal
Model ID: D802
Firmware compiled date: Jan 12 2014
Firmware compiled time: 00:00:00
Firmware released date: Jun 21 2014
Firmware released time: 11:28:17
SW Version: M8974A-AAAANAZM-1.0.190084
IMEI: 354198-06-07XXX-X
SPC: 000000

Battery must be full charged!!!

Best regards
FLoryneL
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Old 04-14-2015, 12:36   #4 (permalink)
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hello
Not the imei is unknown even by a restoration ...
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Old 04-14-2015, 12:51   #5 (permalink)
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Try to make "Reset security" also. If after performing "Repair seccurity" and "Reset security" operations, phone's IMEI is still unknown, there can be two reasons of the problem - 1) You have written unsuitable firmware or 2) device has HW issues. Try to re-flash the phone with other firmwares. If the problem is the same - check HW.
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Old 04-14-2015, 21:37   #6 (permalink)
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I always tried the same thing.
What is HW?
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Old 04-15-2015, 05:56   #7 (permalink)
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HW - means hardware, most likley, the problem is with phone's eMMC flash chip.
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Old 04-15-2015, 10:47   #8 (permalink)
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Ok and it is impossible to restore her?
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