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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 11-19-2018, 10:37   #1 (permalink)
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H830 Unlock problem [Answered]


lg g5 h830 t mobile unlock fail
this phone was unlocked by octoplus and after flashing phone relocked
now we try again to unlock it fails

here is log

Welcome to Octoplus/Octopus Box LG Software version 2.8.9.8
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM741
Selected model: H830
Reading info...
Model ID: LG-H830
IMEI: 356729-07-*****
android version: 7.0
Battery level: 100%
SW Version: H83020a
Mode: Normal
Firmware compiled date: Oct 19 2016
Firmware compiled time: 04:00:00
Firmware released date: Nov 7 2016
Firmware released time: 13:10:56
SW Version: MPSS.TH.2.0.c1.4-00042-M8996FAAAANAZM-1.74312.1
IMEI: 356729-07-****
bluetooth address: 00:05:C9:00:00:00
Wi-Fi MAC address: 00:19:13:34:E4:0C
SPC: 000000
Checking root access...
Initializing ADB...OK
Waiting for phone...OKFailed!
Error code: ADB0000001
Performed by 2.8.9.8 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM741
Selected model: H830
Reading info...
Model ID: LG-H830
IMEI: 356729-07-0*****
Android version: 7.0
Battery level: 100%
SW Version: H83020a
Mode: Normal
Firmware compiled date: Oct 19 2016
Firmware compiled time: 04:00:00
Firmware released date: Nov 7 2016
Firmware released time: 13:10:56
SW Version: MPSS.TH.2.0.c1.4-00042-M8996FAAAANAZM-1.74312.1
IMEI: 356729-07-081456-5
Bluetooth address: 00:05:C9:00:00:00
Wi-Fi MAC address: 00:19:13:34:E4:0C
SPC: 000000
Checking root access...
Initializing ADB...OK
ADB Server was found. Trying to kill...
Waiting for phone...OK
Phone is already rooted.
--------------------------------------------------------------------------------
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: ******
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Unlock" operation you need to have 100 credits.
Sending exploit...OK
Executing exploit...OK
Sending data to server...
Step 1.b...Failed!
Unlock Failed
Please, reboot the phone and try again.
Rebooting phone...
Performed by 2.8.9.8 Software version.

Last edited by Octopus box; 11-19-2018 at 11:05.
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Old 11-19-2018, 11:04   #2 (permalink)
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Hello.

Quote:
Step 1.b...Failed
Please http://forum.gsmhosting.com/vbb/f799...ation-2352292/.

Try to re-flash the phone again, then do Factory data reset and repeat the operation again. Also disable firewall and antivirus on your PC if they are running and rpeat.
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