h960a hang on logo

[.: Pejvak :.]

hi
lg v10 after update hang on logo
with flash by octopus error

Writing 1/69 PrimaryGPT_0.bin...Failed!

tested 2 firmware
H960A20b_00_0903_2.kdz
H960A10b_00_0715_2.kdz

Log file "C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG\26-03-2017_20-56-51.log" created.
03/26/2017 08:56:55 ب.ظ > Welcome to Octoplus/Octopus Box LG Software version 2.5.2
03/26/2017 08:57:22 ب.ظ > --------------------------------------------------------------------------------
03/26/2017 08:57:22 ب.ظ > Checking data...03/26/2017 08:57:23 ب.ظ > OK
03/26/2017 08:57:23 ب.ظ > Platform: LG Qualcomm
03/26/2017 08:57:23 ب.ظ > Selected port: COM1
03/26/2017 08:57:23 ب.ظ > Selected model: H960A
03/26/2017 08:57:23 ب.ظ > Reading info...
03/26/2017 08:57:35 ب.ظ > Could not detect mode!
03/26/2017 08:57:35 ب.ظ > Performed by 2.5.2 Software version.
03/26/2017 08:57:48 ب.ظ > --------------------------------------------------------------------------------
03/26/2017 08:57:48 ب.ظ > Checking data...03/26/2017 08:57:49 ب.ظ > OK
03/26/2017 08:57:49 ب.ظ > Platform: LG Qualcomm
03/26/2017 08:57:49 ب.ظ > Selected port: COM18
03/26/2017 08:57:49 ب.ظ > Selected model: H960A
03/26/2017 08:57:49 ب.ظ > Reading info...
03/26/2017 08:57:52 ب.ظ > Model ID: LG-H960A
03/26/2017 08:57:52 ب.ظ > IMEI: 356210-07-002822-5
03/26/2017 08:57:52 ب.ظ > Android version: 6.0
03/26/2017 08:57:52 ب.ظ > Battery level: 7%
03/26/2017 08:57:52 ب.ظ > SW Version: 03/26/2017 08:57:52 ب.ظ > H96020b
03/26/2017 08:57:53 ب.ظ > Mode: Emergency
03/26/2017 08:57:53 ب.ظ > Initializing flash...03/26/2017 08:57:56 ب.ظ > OK
03/26/2017 08:57:57 ب.ظ > SW version: 03/26/2017 08:57:57 ب.ظ > LGH960AAT-00-V20b-AME-XX-SEP-03-2016+0
03/26/2017 08:57:57 ب.ظ > Android version: 6.0
03/26/2017 08:57:57 ب.ظ > LAF Version: 1.1
03/26/2017 08:57:57 ب.ظ > Product ID: YE02S151130000016
03/26/2017 08:57:57 ب.ظ > IMEI: 356210-07-002822-5
03/26/2017 08:57:57 ب.ظ > Target operator: GLOBAL
03/26/2017 08:57:57 ب.ظ > Hardware: rev_10
03/26/2017 08:57:57 ب.ظ > Opening "H960A20b_00_0903_2.kdz"...03/26/2017 08:57:57 ب.ظ > OK
03/26/2017 08:57:57 ب.ظ > Firmware version: LGH960AT-00-V20j-GLOBAL-COM-SEP-03-2016+0
03/26/2017 08:57:57 ب.ظ > Firmware model: LG-H960
03/26/2017 08:57:57 ب.ظ > --------------------------------------------------------------------------------
03/26/2017 08:57:57 ب.ظ > Writing phone firmware without real necessity is at your own risk.

Downgrade may lead to phone damage!

Please, make sure the phone's battery is fully charged.
Disconnect all other devices from the computer (including phones, modems, etc.) and close all other running programs.
To avoid errors in the flashing process, use a clean PC (without any installed drivers for other Qualcomm-based devices).
You should not run any other programs or attach new devices to your computer during the flashing!
03/26/2017 08:57:57 ب.ظ > --------------------------------------------------------------------------------
03/26/2017 08:57:59 ب.ظ > Verifying checkSums...03/26/2017 08:59:21 ب.ظ > OK
03/26/2017 08:59:21 ب.ظ > Setting options...03/26/2017 08:59:23 ب.ظ > OK
03/26/2017 08:59:23 ب.ظ > Reading partitions...03/26/2017 08:59:25 ب.ظ > OK
03/26/2017 08:59:25 ب.ظ > Formating USERDATA...03/26/2017 08:59:29 ب.ظ > OK
03/26/2017 08:59:29 ب.ظ > Writing 1/69 PrimaryGPT_0.bin...03/26/2017 08:59:30 ب.ظ > Failed!
03/26/2017 08:59:30 ب.ظ > Performed by 2.5.2 Software version.

[.: Pejvak :.]

hi
anyone can help me ??

[Octopus box]

Hello.

You used old enough Software version. In latest Software versions we have improved "Write Firmware" operation for latest firmwares. Please install the latest Software version, fully charge phone's battery, after try to re-flash the phone with the latest firmware. Post here the result.