help whith support

[chepito892]

help whith support because I have the octopus support client but I do`t know were to sendo my ID and password please can any one can helpme please because I have a big problem whith a LG C375 it only appear the LG log than turn it off and start it a gaing so (it not turn it on) here is the log:

Bienvenido en Octopus Box LG Software version 2.1.8
Connecting to server octopus-server0.no-ip.biz:82...OK
Authorizing...OK
Connecting to server octopus-server0.no-ip.biz:82...OK
Authorizing...OK
--------------------------------------------------------------------------------
Plataforma: LG MTK
Puerto seleccionado: COM9
Velocidad seleccionada: 921600
Modelo seleccionado: C375
Please, disconnect battery and connect cable...
Teléfono encontrado.
Setting power state...¡Error!
--------------------------------------------------------------------------------
Plataforma: LG MTK
Puerto seleccionado: COM9
Velocidad seleccionada: 921600
Modelo seleccionado: C375
Please, disconnect battery and connect cable...
Teléfono encontrado.
Setting power state...OK
Preparando cargador...OK
Enviando el cargador...OK
Synchronizing with loader...OK
Detecting NOR flash chip...OK
Detecting NAND flash chip...OK
Lectura de la información...OK
Setting baudrate...OK
Checking security...
Invalid security area! Error code: 726167756C
--------------------------------------------------------------------------------
IMEI: Bad
Dirección de Bluetooth: Unknown
NAND flash chip: Hynix
NAND size: 256 Mb
NAND page size: 2048 b
NAND spare size: 64 b
NAND pages per block: 64
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
Plataforma: LG MTK
Puerto seleccionado: COM9
Velocidad seleccionada: 921600
Modelo seleccionado: C375
Please, disconnect battery and connect cable...
Teléfono encontrado.
Setting power state...OK
Preparando cargador...OK
Enviando el cargador...OK
Synchronizing with loader...OK
Detecting NOR flash chip...OK
Detecting NAND flash chip...OK
Lectura de la información...OK
Enabling external RAM...OK
Setting baudrate...OK
Checking security...
Invalid security area! Error code: 726167756C
--------------------------------------------------------------------------------
IMEI: Bad
Dirección de Bluetooth: Unknown
NAND flash chip: Hynix
NAND size: 256 Mb
NAND page size: 2048 b
NAND spare size: 64 b
NAND pages per block: 64
External RAM type: DRAM
External RAM size: 128Mb
--------------------------------------------------------------------------------
Abriendo "LGC375AT-00-V10a-724-XXX-SEP-14-2011+0.oct"...OK
Checking boot...OK
Writing boot...OK
Writing extended boot...OK
Prepairing firmware...OK
Writing code...OK
Writing filesystem...OKWriting firmware done!
--------------------------------------------------------------------------------
Plataforma: LG MTK
Puerto seleccionado: COM9
Velocidad seleccionada: 921600
Modelo seleccionado: C375
Please, disconnect battery and connect cable...
Teléfono encontrado.
Setting power state...OK
Preparando cargador...OK
Enviando el cargador...OK
Synchronizing with loader...OK
Detecting NOR flash chip...OK
Detecting NAND flash chip...OK
Lectura de la información...OK
Setting baudrate...OK
Checking security...
Invalid security area! Error code: 726167756C
--------------------------------------------------------------------------------
IMEI: Bad
Dirección de Bluetooth: Unknown
NAND flash chip: Hynix
NAND size: 256 Mb
NAND page size: 2048 b
NAND spare size: 64 b
NAND pages per block: 64
--------------------------------------------------------------------------------
Connecting to server octopus-server0.no-ip.biz:82...OK
Authorizing...¡Error!
Connecting to server octopus-server0.no-ip.biz...¡Error!
Could not connect to the server!

P.S.
sorry for the spanish log.