I cant unlock MS395 [Solved] - GSM-Forum

mfeliu07 · 01-08-2015, 18:27

Hello

I can not do this LG unlock.
Greetings and thanks in advance

Quote:

Welcome to Octoplus/Octopus Box LG Software version 1.8.0
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM15
Selected model: MS395
Mode: Normal
Phone model: MS395
SW Version: MPSS.DI.2.0.1.c1.15-00021-M8926DAAAANAZM-1
IMEI: 3************
Bluetooth address: 00:00:00:00:00:00
Module not support this phone!

Octopus box · 01-08-2015, 19:04

Hello.

We will check where can be the problem and will try to prepare a test Software version for You.

mfeliu07 · 01-08-2015, 20:12

Ok, thanks I hope for you

Thanks

Quote:

Originally Posted by Octopus box

Hello.

We will check where can be the problem and will try to prepare a test Software version for You.

denisirias · 01-09-2015, 00:17

i got same error here is log

Platform: LG Qualcomm
Selected port: COM59
Selected model: MS395
Mode: Normal
Phone model: MS395
SW Version: MPSS.DI.2.0.1.c1.15-00021-M8926DAAAANAZM-1
IMEI: 355197-06-xxxxxxxxx
Bluetooth address: 00:00:00:00:00:00
Module not support this phone!

Octopus box · 01-09-2015, 07:29

@ mfeliu07 and @ denisirias

We have prepared and sent You test Software version to PM. Try to perform the Unlock operation and write here the result.

landeta · 01-09-2015, 17:00

Quote:

Originally Posted by Octopus box

@ mfeliu07 and @ denisirias

We have prepared and sent You test Software version to PM. Try to perform the Unlock operation and write here the result.

i need too
Welcome to Octoplus/Octopus Box LG Software version 1.8.0
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM624
Selected model: MS395
Mode: Normal
Phone model: MS395
SW Version: MPSS.DI.2.0.1.c1.15-00021-M8926DAAAANAZM-1
IMEI: 355197-06-041668-7
Bluetooth address: 00:00:00:00:00:00
Module not support this phone!
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM624
Selected model: MS395
Mode: Normal
Phone model: MS395
SW Version: MPSS.DI.2.0.1.c1.15-00021-M8926DAAAANAZM-1
IMEI: 355197-06-041668-7
Bluetooth address: 00:00:00:00:00:00
Module not support this phone!
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM624
Selected model: MS395
Mode: Normal
Phone model: MS395
SW Version: MPSS.DI.2.0.1.c1.15-00021-M8926DAAAANAZM-1
IMEI: 355197-06-041668-7
Bluetooth address: 00:00:00:00:00:00
Module not support this phone!
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM624
Selected model: MS395
Mode: Normal
Phone model: MS395
SW Version: MPSS.DI.2.0.1.c1.15-00021-M8926DAAAANAZM-1
IMEI: 355197-06-041668-7
Bluetooth address: 00:00:00:00:00:00
Module not support this phone!
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM624
Selected model: MS395
Mode: Normal
Phone model: MS395
SW Version: MPSS.DI.2.0.1.c1.15-00021-M8926DAAAANAZM-1
IMEI: 355197-06-041668-7
Bluetooth address: 00:00:00:00:00:00
Module not support this phone!
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM624
Selected model: MS395
Mode: Normal
Phone model: MS395
SW Version: MPSS.DI.2.0.1.c1.15-00021-M8926DAAAANAZM-1
IMEI: 355197-06-041668-7
Bluetooth address: 00:00:00:00:00:00
Module not support this phone!
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM624
Selected model: MS395
Mode: Normal
Phone model: MS395
SW Version: MPSS.DI.2.0.1.c1.15-00021-M8926DAAAANAZM-1
IMEI: 355197-06-041668-7
Bluetooth address: 00:00:00:00:00:00
Module not support this phone!
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM624
Selected model: MS395
Mode: Normal
Phone model: MS395
SW Version: MPSS.DI.2.0.1.c1.15-00021-M8926DAAAANAZM-1
IMEI: 355197-06-041668-7
Bluetooth address: 00:00:00:00:00:00
Module not support this phone!
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM624
Selected model: MS395
Mode: Normal
Phone model: MS395
SW Version: MPSS.DI.2.0.1.c1.15-00021-M8926DAAAANAZM-1
IMEI: 355197-06-041668-7
Bluetooth address: 00:00:00:00:00:00
Module not support this phone!
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM624
Selected model: MS395
Mode: Normal
Phone model: MS395
SW Version: MPSS.DI.2.0.1.c1.15-00021-M8926DAAAANAZM-1
IMEI: 355197-06-041668-7
Bluetooth address: 00:00:00:00:00:00
Module not support this phone!

Octopus box · 01-09-2015, 17:07

Use test Software version, that we have sent You.

denisirias · 01-09-2015, 18:13

problem solve with version you send to me thanks
phone get imei demage but after perform imei repair all is ok thanks for your support

Checking data...OK
Platform: LG Qualcomm
Selected port: COM136
Selected model: MS395
Reading info...OK
Mode: Emergency
Initializing flash...OK
Model ID: LGMS395
SW version: LGMS395AT-02-V10d-310-160-SEP-14-2014+0
LAF Version: 1.0
Product ID: CH33S140929008664
IMEI: 355197-xxxxxxxxxxxxx
Target operator: MPCS
Hardware: rev_10
Battery level: 100%
Unlocking...
Switching to Normal mode...
Found model MS395 at port COM136
Reading QCN...
Send SPC...OK
Reading Mobile Property...OK
Reading Feature Mask...OK
Reading Roaming List 0...OK
Reading NV_Numbered Items...OK
Reading NV_Numbered SIM1 Items...OK
Reading NV_Numbered SIM2 Items...OK
Reading NV Items...OK
Reading EFS...OK
Reading Provisioning Items...OK
Reading QCN done!
Backup saved to "MS395_355197xxxxxxxxx_09-01-2015_10-28-08.qcn"
Switching to Download mode...OK
Initializing flash...OK
Reading partition...OK
Reading security area...OK
Backup saved to "MS395_355197xxxxxxxxx_09-01-2015_10-33-44.SEC"
Writing security area...OK
Switching to Normal mode...
Found model MS395 at port COM136
Send SPC...OK
Writing QCN...
Writing NV_Numbered Items...OK
Writing NV_Numbered SIM1 Items...OK
Writing NV_Numbered SIM2 Items...OK
Writing QCN done!
Phone successfully unlocked!
To complete the operation, please make Factory Reset (Go to "Settings" ->
"General" -> "Backup & reset" -> "Factory data reset", press "Reset
phone" and "Erase everything" buttons).

darkside85 · 01-10-2015, 01:04

can you send me solution im getting the same error.thanks

here is my log

--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM32
Selected model: MS395
Mode: Normal
Phone model: MS395
SW Version: MPSS.DI.2.0.1.c1.15-00021-M8926DAAAANAZM-1
IMEI: 3551xx-xx-xxxxxx-x
Bluetooth address: 00:00:00:00:00:00
Module not support this phone!

darkside85 · 01-10-2015, 05:02

just updated my LG Software 1.8.1 version and works fine...

here is my log...

Platform: LG Qualcomm
Selected port: COM32
Selected model: MS395
Reading info...OK
Mode: Normal
Model ID: MS395
Firmware compiled date: Jul 21 2014
Firmware compiled time: 11:00:00
Firmware released date: Sep 14 2014
Firmware released time: 10:30:25
SW Version: MPSS.DI.2.0.1.c1.15-00021-M8926DAAAANAZM-1
IMEI: 355197-06-176606-4
SPC: 000000
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM32
Selected model: MS395
Reading info...OK
Mode: Normal
Model ID: MS395
Firmware compiled date: Jul 21 2014
Firmware compiled time: 11:00:00
Firmware released date: Sep 14 2014
Firmware released time: 10:30:25
SW Version: MPSS.DI.2.0.1.c1.15-00021-M8926DAAAANAZM-1
IMEI: 35xxxx-xx-xxxxxx-x
SPC: 000000
Fixing IMEI...
New IMEI: 35xxxx-xx-xxxxxx-x
Reading QCN...
Send SPC...OK
Reading Mobile Property...OK
Reading Feature Mask...OK
Reading Roaming List 0...OK
Reading NV_Numbered Items...OK
Reading NV_Numbered SIM1 Items...OK
Reading NV_Numbered SIM2 Items...OK
Reading NV Items...OK
Reading EFS...OK
Reading Provisioning Items...OK
Reading QCN done!
Backup saved to "MS395_355197061766064_09-01-2015_21-45-54.qcn"
Switching to Download mode...OK
Initializing flash...OK
Reading partition...OK
Reading security area...OK
Backup saved to "MS395_355197061766064_09-01-2015_21-57-17.SEC"
Writing security area...OK
Switching to Normal mode...
Found model MS395 at port COM32
Send SPC...OK
Writing QCN...
Writing NV_Numbered Items...OK
Writing NV_Numbered SIM1 Items...OK
Writing NV_Numbered SIM2 Items...OK
Writing QCN done!
IMEI successfully fixed!
To complete the operation, please make Factory Reset (Go to "Settings" -> "General" -> "Backup & reset" -> "Factory data reset", press "Reset phone" and "Erase everything" buttons).

mfeliu07 · 01-13-2015, 05:17

hello
Finally solved, thanks to the support of Octopus and denisirias friend

Thank You.

mfeliu07

Quote:

Welcome to Octoplus/Octopus Box LG Software version 1.8.1.2
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM15
Selected model: MS395
Reading info...OK
Mode: Normal
Model ID: MS395
Firmware compiled date: Jul 21 2014
Firmware compiled time: 11:00:00
Firmware released date: Sep 14 2014
Firmware released time: 10:30:25
SW Version: MPSS.DI.2.0.1.c1.15-00021-M8926DAAAANAZM-1
IMEI: 3551*************
SPC: 000000
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM15
Selected model: MS395
Reading info...OK
Mode: Normal
Model ID: MS395
Firmware compiled date: Jul 21 2014
Firmware compiled time: 11:00:00
Firmware released date: Sep 14 2014
Firmware released time: 10:30:25
SW Version: MPSS.DI.2.0.1.c1.15-00021-M8926DAAAANAZM-1
IMEI: 35519************
SPC: 000000
Unlocking...
Reading QCN...
Send SPC...OK
Reading Mobile Property...OK
Reading Feature Mask...OK
Reading Roaming List 0...OK
Reading NV_Numbered Items...OK
Reading NV_Numbered SIM1 Items...OK
Reading NV_Numbered SIM2 Items...OK
Reading NV Items...OK
Reading EFS...OK
Reading Provisioning Items...OK
Reading QCN done!
Backup saved to "MS395_35519**********_13-01-2015_10-49-14.qcn"
Switching to Download mode...OK
Initializing flash...OK
Reading partition...OK
Reading security area...OK
Backup saved to "MS395_35519*********_13-01-2015_11-01-34.SEC"
Writing security area...OK
Switching to Normal mode...
Found model MS395 at port COM15
Send SPC...OK
Writing QCN...
Writing NV_Numbered Items...OK
Writing NV_Numbered SIM1 Items...OK
Writing NV_Numbered SIM2 Items...OK
Writing QCN done!
Phone successfully unlocked!
To complete the operation, please make Factory Reset (Go to "Settings" ->
"General" -> "Backup & reset" -> "Factory data reset", press "Reset
phone" and "Erase everything" buttons).

01-08-2015, 19:04	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,848 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Hello. We will check where can be the problem and will try to prepare a test Software version for You.

01-09-2015, 00:17	#4 (permalink)
denisirias No Life Poster Join Date: Jul 2006 Location: DAVIE FLORIDA Posts: 1,629 Member: 309299 Status: Offline Thanks Meter: 259	i got same error here is log Platform: LG Qualcomm Selected port: COM59 Selected model: MS395 Mode: Normal Phone model: MS395 SW Version: MPSS.DI.2.0.1.c1.15-00021-M8926DAAAANAZM-1 IMEI: 355197-06-xxxxxxxxx Bluetooth address: 00:00:00:00:00:00 Module not support this phone!

01-09-2015, 07:29	#5 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,848 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	@ mfeliu07 and @ denisirias We have prepared and sent You test Software version to PM. Try to perform the Unlock operation and write here the result.

01-09-2015, 17:07	#7 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,848 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Use test Software version, that we have sent You.

01-09-2015, 18:13	#8 (permalink)
denisirias No Life Poster Join Date: Jul 2006 Location: DAVIE FLORIDA Posts: 1,629 Member: 309299 Status: Offline Thanks Meter: 259	problem solve with version you send to me thanks phone get imei demage but after perform imei repair all is ok thanks for your support Checking data...OK Platform: LG Qualcomm Selected port: COM136 Selected model: MS395 Reading info...OK Mode: Emergency Initializing flash...OK Model ID: LGMS395 SW version: LGMS395AT-02-V10d-310-160-SEP-14-2014+0 LAF Version: 1.0 Product ID: CH33S140929008664 IMEI: 355197-xxxxxxxxxxxxx Target operator: MPCS Hardware: rev_10 Battery level: 100% Unlocking... Switching to Normal mode... Found model MS395 at port COM136 Reading QCN... Send SPC...OK Reading Mobile Property...OK Reading Feature Mask...OK Reading Roaming List 0...OK Reading NV_Numbered Items...OK Reading NV_Numbered SIM1 Items...OK Reading NV_Numbered SIM2 Items...OK Reading NV Items...OK Reading EFS...OK Reading Provisioning Items...OK Reading QCN done! Backup saved to "MS395_355197xxxxxxxxx_09-01-2015_10-28-08.qcn" Switching to Download mode...OK Initializing flash...OK Reading partition...OK Reading security area...OK Backup saved to "MS395_355197xxxxxxxxx_09-01-2015_10-33-44.SEC" Writing security area...OK Switching to Normal mode... Found model MS395 at port COM136 Send SPC...OK Writing QCN... Writing NV_Numbered Items...OK Writing NV_Numbered SIM1 Items...OK Writing NV_Numbered SIM2 Items...OK Writing QCN done! Phone successfully unlocked! To complete the operation, please make Factory Reset (Go to "Settings" -> "General" -> "Backup & reset" -> "Factory data reset", press "Reset phone" and "Erase everything" buttons).

01-10-2015, 01:04	#9 (permalink)
darkside85 Freak Poster Join Date: Sep 2013 Location: Tepa,HnD Posts: 250 Member: 2033258 Status: Offline Thanks Meter: 61	can you send me solution im getting the same error.thanks here is my log -------------------------------------------------------------------------------- Platform: LG Qualcomm Selected port: COM32 Selected model: MS395 Mode: Normal Phone model: MS395 SW Version: MPSS.DI.2.0.1.c1.15-00021-M8926DAAAANAZM-1 IMEI: 3551xx-xx-xxxxxx-x Bluetooth address: 00:00:00:00:00:00 Module not support this phone!

01-10-2015, 05:02	#10 (permalink)
darkside85 Freak Poster Join Date: Sep 2013 Location: Tepa,HnD Posts: 250 Member: 2033258 Status: Offline Thanks Meter: 61	just updated my LG Software 1.8.1 version and works fine... here is my log... Platform: LG Qualcomm Selected port: COM32 Selected model: MS395 Reading info...OK Mode: Normal Model ID: MS395 Firmware compiled date: Jul 21 2014 Firmware compiled time: 11:00:00 Firmware released date: Sep 14 2014 Firmware released time: 10:30:25 SW Version: MPSS.DI.2.0.1.c1.15-00021-M8926DAAAANAZM-1 IMEI: 355197-06-176606-4 SPC: 000000 -------------------------------------------------------------------------------- Checking data...OK Platform: LG Qualcomm Selected port: COM32 Selected model: MS395 Reading info...OK Mode: Normal Model ID: MS395 Firmware compiled date: Jul 21 2014 Firmware compiled time: 11:00:00 Firmware released date: Sep 14 2014 Firmware released time: 10:30:25 SW Version: MPSS.DI.2.0.1.c1.15-00021-M8926DAAAANAZM-1 IMEI: 35xxxx-xx-xxxxxx-x SPC: 000000 Fixing IMEI... New IMEI: 35xxxx-xx-xxxxxx-x Reading QCN... Send SPC...OK Reading Mobile Property...OK Reading Feature Mask...OK Reading Roaming List 0...OK Reading NV_Numbered Items...OK Reading NV_Numbered SIM1 Items...OK Reading NV_Numbered SIM2 Items...OK Reading NV Items...OK Reading EFS...OK Reading Provisioning Items...OK Reading QCN done! Backup saved to "MS395_355197061766064_09-01-2015_21-45-54.qcn" Switching to Download mode...OK Initializing flash...OK Reading partition...OK Reading security area...OK Backup saved to "MS395_355197061766064_09-01-2015_21-57-17.SEC" Writing security area...OK Switching to Normal mode... Found model MS395 at port COM32 Send SPC...OK Writing QCN... Writing NV_Numbered Items...OK Writing NV_Numbered SIM1 Items...OK Writing NV_Numbered SIM2 Items...OK Writing QCN done! IMEI successfully fixed! To complete the operation, please make Factory Reset (Go to "Settings" -> "General" -> "Backup & reset" -> "Factory data reset", press "Reset phone" and "Erase everything" buttons).