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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 07-22-2019, 07:06   #1 (permalink)
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k371 unlock problem [Answered]


hello guys,

I would like to ask any info on this matter. I have a k371 AT&T for unlock . When I try to unlock it with octoplus everything runs smoothly . But when i tried to put sim on it. It say invalid sim card. So what i did is i used the back up to restore to its original settings like the network lock setting. by using the back up file which is the octoplus was providing. Coz the client had the unlock code all along. but sadly it does not ask for a code any more. So i would like to ask is there any chances to make revert to its origninal setting or make the unit unlock. Also one thing I've notice the unit cant able to detect on pc anymore after this. even Iput it to port setting enable. Its kinda strange ...

Thanks guys,

Here is the logs
7/19/2019 7:52:07 PM > Platform: LG Qualcomm
7/19/2019 7:52:07 PM > Selected port: COM129
7/19/2019 7:52:07 PM > Selected model: K371
7/19/2019 7:52:07 PM > Reading info...
7/19/2019 7:52:09 PM > Model ID: LG-K371
7/19/2019 7:52:09 PM > IMEI: 354885-07-499502-4
7/19/2019 7:52:09 PM > Android version: 6.0
7/19/2019 7:52:09 PM > Battery level: 10%
7/19/2019 7:52:09 PM > Mode: Normal
7/19/2019 7:52:09 PM > Firmware compiled date: Sep 28 2016
7/19/2019 7:52:09 PM > Firmware compiled time: 00:00:00
7/19/2019 7:52:09 PM > Firmware released date: Sep 29 2016
7/19/2019 7:52:09 PM > Firmware released time: 12:58:09
7/19/2019 7:52:09 PM > SW Version: 7/19/2019 7:52:09 PM > MPSS.JO.1.0.c5.7-00030-M8909EAAAANVZM-1.71849.3
7/19/2019 7:52:09 PM > IMEI: 354885-07-499502-4
7/19/2019 7:52:09 PM > SPC: 000000
7/19/2019 7:52:09 PM > Performed by 2.9.1 Software version.
7/19/2019 7:52:09 PM > Elapsed Time: 12:00:02 AM
7/19/2019 7:52:12 PM > --------------------------------------------------------------------------------
7/19/2019 7:52:12 PM > Checking data...7/19/2019 7:52:13 PM > OK
7/19/2019 7:52:13 PM > Platform: LG Qualcomm
7/19/2019 7:52:13 PM > Selected port: COM129
7/19/2019 7:52:13 PM > Selected model: K371
7/19/2019 7:52:13 PM > Reading info...
7/19/2019 7:52:15 PM > Model ID: LG-K371
7/19/2019 7:52:15 PM > IMEI: 354885-07-499502-4
7/19/2019 7:52:15 PM > Android version: 6.0
7/19/2019 7:52:15 PM > Battery level: 10%
7/19/2019 7:52:15 PM > Mode: Normal
7/19/2019 7:52:15 PM > Firmware compiled date: Sep 28 2016
7/19/2019 7:52:15 PM > Firmware compiled time: 00:00:00
7/19/2019 7:52:15 PM > Firmware released date: Sep 29 2016
7/19/2019 7:52:15 PM > Firmware released time: 12:58:09
7/19/2019 7:52:15 PM > SW Version: 7/19/2019 7:52:15 PM > MPSS.JO.1.0.c5.7-00030-M8909EAAAANVZM-1.71849.3
7/19/2019 7:52:15 PM > IMEI: 354885-07-499502-4
7/19/2019 7:52:15 PM > SPC: 000000
7/19/2019 7:52:15 PM > Unlocking...
7/19/2019 7:52:16 PM > Reading QCN...
7/19/2019 7:52:16 PM > Send SPC...7/19/2019 7:52:17 PM > OK
7/19/2019 7:52:17 PM > Reading Mobile Property...7/19/2019 7:52:17 PM > OK
7/19/2019 7:52:17 PM > Reading Feature Mask...7/19/2019 7:52:17 PM > OK
7/19/2019 7:52:17 PM > Reading Roaming List 0...7/19/2019 7:52:17 PM > OK
7/19/2019 7:52:17 PM > Reading NV_Numbered Items...7/19/2019 7:53:45 PM > OK
7/19/2019 7:53:45 PM > Reading NV_Numbered SIM1 Items...7/19/2019 7:54:30 PM > OK
7/19/2019 7:54:30 PM > Reading NV_Numbered SIM2 Items...7/19/2019 7:55:14 PM > OK
7/19/2019 7:55:14 PM > Reading NV Items...7/19/2019 7:55:16 PM > OK
7/19/2019 7:55:16 PM > Reading EFS...7/19/2019 7:55:16 PM > OK
7/19/2019 7:55:16 PM > Reading Provisioning Items...7/19/2019 7:55:23 PM > OK
7/19/2019 7:55:23 PM > Reading QCN done!
7/19/2019 7:55:23 PM > Backup saved to "K371_354885074995024_19-07-2019_19-52-16.qcn"
7/19/2019 7:55:23 PM > Switching to Download mode...7/19/2019 7:55:49 PM > OK
7/19/2019 7:55:49 PM > Initializing flash...7/19/2019 7:55:51 PM > OK
7/19/2019 7:55:51 PM > Reading partitions...7/19/2019 7:55:52 PM > OK
7/19/2019 7:55:52 PM > Detecting writing method...7/19/2019 7:55:52 PM > OK
7/19/2019 7:55:52 PM > Reading security area...7/19/2019 7:55:57 PM > OK
7/19/2019 7:55:57 PM > Backup saved to "K371_354885074995024_19-07-2019_19-55-23.SEC"
7/19/2019 7:55:57 PM > Writing security area...7/19/2019 7:56:09 PM > OK
7/19/2019 7:56:09 PM > Switching to Normal mode...
7/19/2019 7:56:45 PM > Found model LGK371AT* h ` at port COM129
7/19/2019 7:56:45 PM > Send SPC...7/19/2019 7:56:45 PM > OK
7/19/2019 7:56:45 PM > Writing QCN...
7/19/2019 7:56:45 PM > Writing NV_Numbered Items...7/19/2019 7:57:02 PM > OK
7/19/2019 7:57:02 PM > Writing NV_Numbered SIM1 Items...7/19/2019 7:57:25 PM > OK
7/19/2019 7:57:25 PM > Writing NV_Numbered SIM2 Items...7/19/2019 7:57:49 PM > OK
7/19/2019 7:57:49 PM > Writing QCN done!
7/19/2019 7:57:49 PM > Phone successfully unlocked!
7/19/2019 7:57:49 PM > Rebooting phone...
7/19/2019 7:57:50 PM > Performed by 2.9.1 Software version.
7/19/2019 7:57:50 PM > Elapsed Time: 12:05:38 AM
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Old 07-22-2019, 07:10   #2 (permalink)
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Hello.

Please download and install the latest Software version 2.9.5, then repeat Unlock operation once again, post here results.
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