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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 03-03-2014, 11:27   #1 (permalink)
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Exclamation kc550 & ke970 need help [Solved]


hello:

I have one kc550 and ke970 phone in hand

this phone good work whaitout sim but after turn on by sim hang on logo and dead.

I need firmware for flashing please change name this file for me (KC550AT-00-V10e-ARB-XXX-SEP-05-2008+0_TotalBin.zip) please delete xxx name

and upload for me eprom for this 2 phones

Last edited by Octopus box; 03-03-2014 at 12:13.
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Old 03-03-2014, 11:46   #2 (permalink)
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Hello.
We have renamed firmwares and uploaded for You EEPROM for KC550 to your PM.
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Old 03-03-2014, 12:08   #3 (permalink)
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thanks:

ke970 problem solved after repair eprom and unlock and flashing


Code:
Welcome to Octoplus/Octopus Box LG Software version 1.4.7
--------------------------------------------------------------------------------

Platform: LG Infineon
Selected port: COM11
Selected baudrate: 921600
Selected model: KE970
Please reconnect battery, PRESS AND HOLD power button...
Phone found.
Sending preloader...OK
Sending loader...OK
Release power button
Flash ID: 89B0
Flash type: Intel
Reading EEPROM...OK
Backup saved to
"KE970-_03-03-2014_13-46-24.eep"
Repairing EEPROM...OK
--------------------------------------------------------------------------------
To finish the operation, please perform the following steps:
1. Click "Disconnect"
2. Power ON the phone (Please hold the power button for 30 sec)
3. Restore the original IMEI using the "IMEI fix" option.
Unlocking...
Reading security area...
Backup saved to
"KE970-_03-03-2014_13-46-43.eep"
Writing security area...
Phone successfully unlocked!
Opening "KE970P40-ARB-V10h-XXX-XX AUG 01 2007.oct"...OK
Erasing...Please wait...OK
Writing Firmware...OK
Writing Firmware done!
Disconnected.
Connecting to server octopus-server0.no-ip.biz:82...OK
Authorizing...OK
--------------------------------------------------------------------------------
Platform: LG Infineon
Selected port: COM11
Selected baudrate: 921600
Selected model: KE970
Please reconnect battery, PRESS AND HOLD power button...
Phone found.
Sending preloader...OK
Sending loader...Failed!
Release power button
Disconnected.
--------------------------------------------------------------------------------
Platform: LG Infineon
Selected port: COM11
Selected baudrate: 921600
Selected model: KE970
Please reconnect battery, PRESS AND HOLD power button...
Phone found.
Sending preloader...OK
Sending loader...OK
Release power button
Flash ID: 89B0
Flash type: Intel
Unlocking...
Reading security area...
Backup saved to
"KE970-_03-03-2014_14-31-05.eep"
Writing security area...
Phone successfully unlocked!
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Old 03-03-2014, 12:25   #4 (permalink)
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kc550 error in flashing and dead please help:

Code:
Welcome to Octoplus/Octopus Box LG Software version 1.4.7
--------------------------------------------------------------------------------
Platform: LG Infineon
Selected port: USB
Selected model: KC550
Disconnect battery and connect USB cable to phone...Canceled!
Disconnected.
--------------------------------------------------------------------------------
Platform: LG Infineon
Selected port: COM11
Selected baudrate: 921600
Selected model: KC550
Please reconnect battery, press and hold power button...
Phone found.
Release power button.
Sending loader...OK
Reading info...Failed!
Certificate load error
Reconnecting in safe mode...
Please reconnect battery, press and hold power button...
Phone found.
Release power button.
Sending loader...OK
This mode only supports firmware writing.
Opening "KC550AT-00-V10e-ARB-XXX-SEP-05-2008+0_TotalBin.oct"...OK
Writing Firmware...
Error writing at adress 0x38114000!
Disconnected.
--------------------------------------------------------------------------------
Platform: LG Infineon
Selected port: USB
Selected model: KC550
Disconnect battery and connect USB cable to phone...Canceled!
Disconnected.
--------------------------------------------------------------------------------
Platform: LG Infineon
Selected port: COM11
Selected baudrate: 921600
Selected model: KC550
Please reconnect battery, press and hold power button...
Phone found.
Release power button.
Sending loader...OK
Reading info...Failed!
Certificate load error
Reconnecting in safe mode...
Please reconnect battery, press and hold power button...
Phone found.
Release power button.
Sending loader...OK
This mode only supports firmware writing.
Opening "KC550AT-00-V10e-ARB-XXX-SEP-05-2008+0_TotalBin.oct"...OK
Writing Firmware...
Error writing at adress 0x38114000!
Disconnected.
--------------------------------------------------------------------------------
Platform: LG Infineon
Selected port: COM11
Selected model: KC550
This action requires COM cable!
Phone and phone lights should be powered ON
Reading phone info...Failed!
--------------------------------------------------------------------------------
Platform: LG Infineon
Selected port: COM11
Selected baudrate: 921600
Selected model: KC550
Please reconnect battery, press and hold power button...
Phone found.
Release power button.
Sending loader...OK
Reading info...Failed!
Certificate load error
Reconnecting in safe mode...
Please reconnect battery, press and hold power button...
Phone found.
Release power button.
Sending loader...OK
This mode only supports firmware writing.
Opening "KC550AT-00-V10e-ARB-XXX-SEP-05-2008+0_TotalBin.oct"...OK
Writing Firmware...
Error writing at adress 0x38114000!
Disconnected.
--------------------------------------------------------------------------------
Platform: LG Infineon
Selected port: COM11
Selected baudrate: 921600
Selected model: KC550
Please reconnect battery, press and hold power button...Canceled!
Disconnected.
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Old 03-03-2014, 12:31   #5 (permalink)
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Quote:
Certificate load error
Quote:
Error writing at adress 0x38114000!
Most likely, this is HW problem (problem with phone's flash chip).
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