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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG

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Old 02-07-2016, 12:31   #1 (permalink)
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LG D802 QCN problem


LG D802 written qcn to repair 3G after done baseband unknown.

here is the log

2/7/2016 3:59:14 PM > Platform: LG Qualcomm
2/7/2016 3:59:14 PM > Selected port: COM313
2/7/2016 3:59:14 PM > Selected model: D802
2/7/2016 3:59:14 PM > Reading info...
2/7/2016 3:59:17 PM > Model ID: LG-D802
2/7/2016 3:59:17 PM > IMEI: 354198-06-226884-6
2/7/2016 3:59:17 PM > Android version: 4.4.2
2/7/2016 3:59:17 PM > Battery level: 45%
2/7/2016 3:59:18 PM > Mode: Normal
2/7/2016 3:59:18 PM > Firmware compiled date:
2/7/2016 3:59:18 PM > Firmware compiled time:
2/7/2016 3:59:18 PM > Firmware released date:
2/7/2016 3:59:18 PM > Firmware released time:
2/7/2016 3:59:18 PM > SW Version:
2/7/2016 3:59:18 PM > Selecting input file...2/7/2016 3:59:23 PM > OK
2/7/2016 3:59:23 PM > Source file: "D802_354198062268846_07-02-2016_13-32-00.qcn"
2/7/2016 3:59:23 PM > Do You want to write IMEI from QCN file
or to leave current IMEI?
2/7/2016 3:59:25 PM > Write IMEI from QCN file!
2/7/2016 3:59:25 PM > Send SPC...2/7/2016 3:59:25 PM > OK
2/7/2016 3:59:25 PM > Writing QCN...
2/7/2016 3:59:25 PM > Could not read phone ESN!
2/7/2016 3:59:25 PM > The ESN in QCN file and the phone do not match.
Do you still want to write this file?
2/7/2016 3:59:27 PM > Writing EFS...2/7/2016 3:59:39 PM > OK
2/7/2016 3:59:39 PM > Writing NV_Numbered Items...2/7/2016 3:59:54 PM > Failed!
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Old 02-08-2016, 09:41   #2 (permalink)
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Hello.

Please, reflash the phone with 4.4.2 firmware version, after check your baseband, imei and network, if You still have problems with network, try to write QCN file and check network, make sure that your imei isn't blacklisted in your country, post here full software log of all performed operations.
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