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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 04-19-2015, 03:59   #1 (permalink)
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LG D850 encryption


Hello team. I got this phone with an encryption and customer wants to remove it. I tried to flash it with an stock rom with the lg flashing tool and i had error at 6%. The error said failed trying to erase. I think that one of the problem is the firmware that i'm trying to use is D85010d and the phone has D85010fl. I tried factory reset and nothing.
Please help.
BR
TUKARA






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Old 04-19-2015, 08:32   #2 (permalink)
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Hello.

Unfortunately, we have never met the device with such problem, so we can't provide the solution for this issue. We need to have this or the same device with such problem to research it and develop the solution.
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Old 04-19-2015, 13:29   #3 (permalink)
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Hello team, thanks for reply. You should try to research about it because i found a lot of people with that problem and no solution at the moment so if you think you can do it i can try to hold the phone for more time while you research via team viewer. What do you think about it ?


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Old 04-20-2015, 05:49   #4 (permalink)
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To research the problem and develop the solution we need to have this phone in hands, it is not easy to make research remotely. Ask your customer, maybe he wants to sell the device. We are ready to buy it with a good price, of course.
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Old 04-21-2015, 04:32   #5 (permalink)
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Hello thanks for reply. That's very good idea. How much would you pay


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Old 04-21-2015, 04:35   #6 (permalink)
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I read , qcn, nv items almost everything but wont allow me to root. I also did the imei repair until the step where says to do the factory reset.


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Old 05-08-2016, 10:11   #7 (permalink)
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Exclamation

have a phone in same condition d850 at&t 16g

Code:
07/05/2016 19:51:05 > --------------------------------------------------------------------------------
07/05/2016 19:51:05 > Checking data...07/05/2016 19:51:06 > OK
07/05/2016 19:51:06 > Platform: LG Qualcomm
07/05/2016 19:51:06 > Selected port: COM2
07/05/2016 19:51:06 > Selected model: D850
07/05/2016 19:51:06 > Reading info...
07/05/2016 19:51:12 > Could not detect mode!
07/05/2016 19:55:19 > --------------------------------------------------------------------------------
07/05/2016 19:55:19 > Checking data...07/05/2016 19:55:20 > OK
07/05/2016 19:55:20 > Platform: LG Qualcomm
07/05/2016 19:55:20 > Selected port: COM6
07/05/2016 19:55:20 > Selected model: D850
07/05/2016 19:55:20 > Reading info...
07/05/2016 19:55:24 > Model ID: LG-D850
07/05/2016 19:55:24 > IMEI: 000000-00-000000-0
07/05/2016 19:55:24 > Android version: 4.4.2
07/05/2016 19:55:24 > Battery level: 100%
07/05/2016 19:55:26 > Mode: Emergency
07/05/2016 19:55:26 > Initializing flash...07/05/2016 19:55:27 > OK
07/05/2016 19:55:28 > SW version: LGD850AT-00-V10d-ATT-US-JUN-19-2014+0
07/05/2016 19:55:28 > LAF Version: 1.0
07/05/2016 19:55:28 > Product ID: SM03S140829002870
07/05/2016 19:55:28 > IMEI: 014065-00-350749-5
07/05/2016 19:55:28 > Target operator: ATT
07/05/2016 19:55:28 > Hardware: rev_10
07/05/2016 19:55:28 > Opening "LGD850AT-01-V10d-310-410-JUN-19-2014+0.oct"...07/05/2016 19:55:28 > OK
07/05/2016 19:55:28 > Setting options...07/05/2016 19:55:30 > OK
07/05/2016 19:55:30 > Reading partition...07/05/2016 19:55:35 > OK
07/05/2016 19:55:35 > Formating USERDATA...07/05/2016 19:55:39 > OK
07/05/2016 19:55:39 > Writing PrimaryGPT...07/05/2016 19:55:39 > Failed!
07/05/2016 19:57:12 > --------------------------------------------------------------------------------
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Old 05-09-2016, 08:32   #8 (permalink)
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Hello.

In which condition phone is now?
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Old 05-09-2016, 09:58   #9 (permalink)
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phone is like this

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Old 05-09-2016, 11:50   #10 (permalink)
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To research the problem and develop the solution we need to have this phone in hands, it is not easy to make research remotely. Ask your customer, maybe he wants to sell the device. We are ready to buy it with a good price, of course.
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Old 07-20-2016, 20:11   #11 (permalink)
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phone come back to me & ower wont sell it

is there any news ???
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Old 07-21-2016, 07:43   #12 (permalink)
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Quote:
Originally Posted by temp_temp View Post
phone come back to me & ower wont sell it

is there any news ???
Hello.

To research the problem and develop the solution we need to have this phone in hands, it is not easy to make research remotely. Ask your customer, maybe he wants to sell the device. We are ready to buy it with a good price, of course.
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