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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG

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Old 01-16-2013, 21:03   #1 (permalink)
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LG E612f unable to "Reset Screen Lock"

Cell phone is from service provider 334-020, been trying several times, at different PC's, different USB ports but always get same result, also tried
by manually put phone in emergency mode, but still same result:



Welcome to Octopus Box LG Software version 2.3.8


Platform: LG Qualcomm
Selected port: COM101
Selected model: E612f
Reading info...OK
Mode: Emergency
Model ID: BS/LGE612/7D
Resetting Screen Lock...
This process can take about 1-15 minutes. Please, wait...
Failed!
Rebooting phone...


Please advice as customer do not want his information lost in a hard reset !
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Old 01-16-2013, 21:17   #2 (permalink)
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Here is "NVRAM Read" file from phone:

E612f_Bad_15-01-2013_15-31-21 - Download - 4shared

Please support !
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Old 01-18-2013, 06:11   #3 (permalink)
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Hello.
We have send You test Software version into your PM. Please try with this version and write here the result. Also try to make Factory (Hard) reset also.

Last edited by Octopus box; 01-18-2013 at 07:12.
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Old 01-18-2013, 17:29   #4 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.
We have send You test Software version into your PM. Please try with this version and write here the result. Also try to make Factory (Hard) reset also.

As I said before, customer does not want to loose his data stored
in phone's memory, so the easy way is to hard reset, but I can not do that.


Reagrds,
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Old 01-19-2013, 05:34   #5 (permalink)
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Quote:
Originally Posted by mrx2k View Post
As I said before, customer does not want to lose his data stored
in phone's memory, so the easy way is to hard reset, but I can not do that.


Reagrds,

Your update does not work, still the same result, please find attached memory dump reading from phone.

4shared.com - free file sharing and storage Part 1
4shared.com - free file sharing and storage part 2


So I have provided NVRAM 3 days back, and now full Nand RAM Dump, please support, maybe you can read google account + password, so I can enter into phone, or you can make a full flash so I can hard reset the phone then flash it back, so customer does not lose his data.

Please advice !
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Old 01-21-2013, 08:51   #6 (permalink)
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Please, upload dump of NAND into another file sharing service, these links are not available.
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