LG G3 Mcafee removed but comes back after update !![Solved] - GSM-Forum

dj_mix · 04-07-2016, 11:29

I removed LG g3 D850 mcafee, but customers says after they updated phone it came back and asks for pin and locked again

Octopus box · 04-07-2016, 12:01

Hello.

Please, repeat Deactivate Kill Switch operation, then reflash the phone with latest firmware version.

dj_mix · 04-07-2016, 16:37

Thanks
Once the phone is returned I will try.
Person said she updated to lolipop then mcafee ask for pin and was locked out.

I had re-flash phone to kitkat initially.

My question is anytime the phone is updated to latest this problem will occur or did I miss a step?

dj_mix · 04-14-2016, 19:18

OK, ran kill switch again.
Install kitkat tot through octopus box.

After I run update OS through phone for lolipop update I get Mcafee Lock again.

I have Wifi off and sim remove still pops up. Any thoughts?

FYI Their no tot or KDz for lolipop ONLY Kitkat Tot/KMZ availible.

Octopus box · 04-15-2016, 08:42

Please, check your PM, we have sent firmware for You ,then post here result.

ahmertelecom · 04-15-2016, 11:23

same problem with me when i update d850 via wifi its again mcafe locked

dj_mix · 04-15-2016, 14:50

Quote:

Originally Posted by Octopus box

Please, check your PM, we have sent firmware for You ,then post here result.

Thanks will download tomorrow and try. Also another user has same problem please send him link he may have more time to test then me.

As always Great Support team !

gsmpeace · 07-20-2016, 12:44

Octoplus support can you please send me link for the firmware? cant find on support site. Thanks

Octopus box · 07-20-2016, 14:02

Quote:

Originally Posted by gsmpeace

Octoplus support can you please send me link for the firmware? cant find on support site. Thanks

Hello.

Please, check your PM.

razib143 · 08-10-2016, 18:36

Quote:

Originally Posted by Octopus box

Hello.

Please, check your PM.

I need LG D850 Firmware LG G3 AT&T D850. (Mcafee PIN lock) I want flash it for remove this protection.

Octopus box · 08-11-2016, 08:45

Quote:

Originally Posted by razib143

I need LG D850 Firmware LG G3 AT&T D850. (Mcafee PIN lock) I want flash it for remove this protection.

Hello.

Please, check your PM.

razib143 · 08-11-2016, 10:16

Quote:

Originally Posted by Octopus box

Hello.

Please, check your PM.

This is my G3 Download mode info. (what android version of your firmware?) should I flash with your file?

Code:

Welcome to Octoplus/Octopus Box LG Software version 2.3.8
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM381
Selected model: D850
Reading info...
Model ID: LG-D850
IMEI: 014065-00-44AAAA-6
Android version: 5.0.1
Battery level: 12%
Mode: Emergency
Initializing flash...OK
SW version: LGD850AT-00-V21r-310-410-AUG-17-2015+0
LAF Version: 1.1
Product ID: SM05S140911001714
IMEI: 014065-00-44AAAA-6
Target operator: ATT
Hardware: rev_10
Performed by 2.3.8 software version.

Octopus box · 08-11-2016, 12:30

According to the Software log, You have higher version of firmware, but You can try to reflash phone with firmware which we sent to You.

razib143 · 08-11-2016, 14:34

Quote:

Originally Posted by Octopus box

According to the Software log, You have higher version of firmware, but You can try to reflash phone with firmware which we sent to You.

Done.

Code:

Welcome to Octoplus/Octopus Box LG Software version 2.3.8
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM381
Selected model: D850
Reading info...
Mode: Emergency
Initializing flash...OK
SW version: LGD850AT-00-V21r-310-410-AUG-17-2015+0
LAF Version: 1.1
Product ID: SM05S140911001714
IMEI: 014065-00-44AAAA-6
Target operator: ATT
Hardware: rev_10
Opening "D85020a_00.oct"...OK
Setting options...OK
Reading partitions...OK
Formating USERDATA...OK
Writing PrimaryGPT...OK
Writing modem...OK
Writing sbl1...OK
Writing dbi...OK
Writing aboot...OK
Writing rpm...OK
Writing tz...OK
Writing boot...OK
Writing persist...OK
Writing recovery...OK
Writing laf...OK
Writing factory...OK
Writing system...OK
Writing cust...OK
Writing BackupGPT...OK
Reading partitions...OK
Formating RCT...OK
Formating MPT...OK
Finalizing...OK
Writing firmware done!
Performed by 2.3.8 software version.

maplegsm · 11-07-2016, 15:14

Welcome to Octoplus/Octopus Box LG Software version 2.4.8
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM14
Selected model: D850
To deactivate Kill Switch do the next:
1. Attach testpoint as shown on Figure in manual, and connect phone with
Micro USB cable.
2. Check PC Device Manager, a new device should appear "Qualcomm HS-
USB QDLoader 9008".
3. Release testpoint.Failed!
Performed by 2.4.8 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM14
Selected model: D850
To deactivate Kill Switch do the next:
1. Attach testpoint as shown on Figure in manual, and connect phone with
Micro USB cable.
2. Check PC Device Manager, a new device should appear "Qualcomm HS-
USB QDLoader 9008".
3. Release testpoint.Failed!
Performed by 2.4.8 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM14
Selected model: D850
To deactivate Kill Switch do the next:
1. Attach testpoint as shown on Figure in manual, and connect phone with
Micro USB cable.
2. Check PC Device Manager, a new device should appear "Qualcomm HS-
USB QDLoader 9008".
3. Release testpoint.OK
Sending loader...OK
Connecting to server ...OK
Initializing device...OK
Deactivating Kill Switch...OK
Please, reconnect the battery, put the phone in download mode manually
and re-flash the phone.
Performed by 2.4.8 Software version.

Welcome to Octoplus/Octopus Box LG Software version 2.4.8
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM14
Selected model: D850
To deactivate Kill Switch do the next:
1. Attach testpoint as shown on Figure in manual, and connect phone with
Micro USB cable.
2. Check PC Device Manager, a new device should appear "Qualcomm HS-
USB QDLoader 9008".
3. Release testpoint.Failed!
Performed by 2.4.8 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM14
Selected model: D850
To deactivate Kill Switch do the next:
1. Attach testpoint as shown on Figure in manual, and connect phone with
Micro USB cable.
2. Check PC Device Manager, a new device should appear "Qualcomm HS-
USB QDLoader 9008".
3. Release testpoint.Failed!
Performed by 2.4.8 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM14
Selected model: D850
To deactivate Kill Switch do the next:
1. Attach testpoint as shown on Figure in manual, and connect phone with
Micro USB cable.
2. Check PC Device Manager, a new device should appear "Qualcomm HS-
USB QDLoader 9008".
3. Release testpoint.OK
Sending loader...OK
Connecting to server ...OK
Initializing device...OK
Deactivating Kill Switch...OK
Please, reconnect the battery, put the phone in download mode manually
and re-flash the phone.
Performed by 2.4.8 Software version.
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM571
Selected model: D850
Reading info...
Mode: Emergency
Initializing flash...OK
SW version: LGD850AT-00-V30l-ATT-US-MAY-11-2016+0
Android version: 6.0
LAF Version: 1.1
Product ID: SM01S140912000898
IMEI: 014065-00-410765-9
Target operator: ATT
Hardware: rev_10
Performed by 2.4.8 Software version.

Welcome to Octoplus/Octopus Box LG Software version 2.4.8
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM14
Selected model: D850
To deactivate Kill Switch do the next:
1. Attach testpoint as shown on Figure in manual, and connect phone with
Micro USB cable.
2. Check PC Device Manager, a new device should appear "Qualcomm HS-
USB QDLoader 9008".
3. Release testpoint.Failed!
Performed by 2.4.8 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM14
Selected model: D850
To deactivate Kill Switch do the next:
1. Attach testpoint as shown on Figure in manual, and connect phone with
Micro USB cable.
2. Check PC Device Manager, a new device should appear "Qualcomm HS-
USB QDLoader 9008".
3. Release testpoint.Failed!
Performed by 2.4.8 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM14
Selected model: D850
To deactivate Kill Switch do the next:
1. Attach testpoint as shown on Figure in manual, and connect phone with
Micro USB cable.
2. Check PC Device Manager, a new device should appear "Qualcomm HS-
USB QDLoader 9008".
3. Release testpoint.OK
Sending loader...OK
Connecting to server ...OK
Initializing device...OK
Deactivating Kill Switch...OK
Please, reconnect the battery, put the phone in download mode manually
and re-flash the phone.
Performed by 2.4.8 Software version.
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM571
Selected model: D850
Reading info...
Mode: Emergency
Initializing flash...OK
SW version: LGD850AT-00-V30l-ATT-US-MAY-11-2016+0
Android version: 6.0
LAF Version: 1.1
Product ID: SM01S140912000898
IMEI: 014065-00-410765-9
Target operator: ATT
Hardware: rev_10
Performed by 2.4.8 Software version.

tot flash error i need to use fw converter ? with octopus ?

04-07-2016, 11:29	#1 (permalink)
dj_mix Freak Poster Join Date: Dec 2007 Posts: 248 Member: 656666 Status: Offline Thanks Meter: 28	LG G3 Mcafee removed but comes back after update !![Solved] I removed LG g3 D850 mcafee, but customers says after they updated phone it came back and asks for pin and locked again

04-15-2016, 08:42	#5 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,848 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Please, check your PM, we have sent firmware for You ,then post here result. Last edited by Octopus box; 04-15-2016 at 13:08.

08-11-2016, 12:30	#13 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,848 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	According to the Software log, You have higher version of firmware, but You can try to reflash phone with firmware which we sent to You. Last edited by Octopus box; 08-11-2016 at 12:36.

04-07-2016, 12:01	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,848 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Hello. Please, repeat Deactivate Kill Switch operation, then reflash the phone with latest firmware version.

04-07-2016, 16:37	#3 (permalink)
dj_mix Freak Poster Join Date: Dec 2007 Posts: 248 Member: 656666 Status: Offline Thanks Meter: 28	Thanks Once the phone is returned I will try. Person said she updated to lolipop then mcafee ask for pin and was locked out. I had re-flash phone to kitkat initially. My question is anytime the phone is updated to latest this problem will occur or did I miss a step?

04-14-2016, 19:18	#4 (permalink)
dj_mix Freak Poster Join Date: Dec 2007 Posts: 248 Member: 656666 Status: Offline Thanks Meter: 28	OK, ran kill switch again. Install kitkat tot through octopus box. After I run update OS through phone for lolipop update I get Mcafee Lock again. I have Wifi off and sim remove still pops up. Any thoughts? FYI Their no tot or KDz for lolipop ONLY Kitkat Tot/KMZ availible.

04-15-2016, 11:23	#6 (permalink)
ahmertelecom No Life Poster Join Date: Dec 2005 Location: PAKISTAN Age: 35 Posts: 2,216 Member: 210880 Status: Offline Sonork: 100.1577765 Thanks Meter: 151	same problem with me when i update d850 via wifi its again mcafe locked

07-20-2016, 12:44	#8 (permalink)
gsmpeace Insane Poster Join Date: Aug 2007 Posts: 65 Member: 567934 Status: Offline Thanks Meter: 8	Octoplus support can you please send me link for the firmware? cant find on support site. Thanks

11-07-2016, 15:14	#15 (permalink)
maplegsm No Life Poster Join Date: Nov 2006 Location: Bulgaria/China Age: 58 Posts: 4,312 Member: 391664 Status: Offline Sonork: Python Thanks Meter: 1,063	Welcome to Octoplus/Octopus Box LG Software version 2.4.8 -------------------------------------------------------------------------------- Checking data...OK Platform: LG Qualcomm Selected port: COM14 Selected model: D850 To deactivate Kill Switch do the next: 1. Attach testpoint as shown on Figure in manual, and connect phone with Micro USB cable. 2. Check PC Device Manager, a new device should appear "Qualcomm HS- USB QDLoader 9008". 3. Release testpoint.Failed! Performed by 2.4.8 Software version. -------------------------------------------------------------------------------- Checking data...OK Platform: LG Qualcomm Selected port: COM14 Selected model: D850 To deactivate Kill Switch do the next: 1. Attach testpoint as shown on Figure in manual, and connect phone with Micro USB cable. 2. Check PC Device Manager, a new device should appear "Qualcomm HS- USB QDLoader 9008". 3. Release testpoint.Failed! Performed by 2.4.8 Software version. -------------------------------------------------------------------------------- Checking data...OK Platform: LG Qualcomm Selected port: COM14 Selected model: D850 To deactivate Kill Switch do the next: 1. Attach testpoint as shown on Figure in manual, and connect phone with Micro USB cable. 2. Check PC Device Manager, a new device should appear "Qualcomm HS- USB QDLoader 9008". 3. Release testpoint.OK Sending loader...OK Connecting to server ...OK Initializing device...OK Deactivating Kill Switch...OK Please, reconnect the battery, put the phone in download mode manually and re-flash the phone. Performed by 2.4.8 Software version. Welcome to Octoplus/Octopus Box LG Software version 2.4.8 -------------------------------------------------------------------------------- Checking data...OK Platform: LG Qualcomm Selected port: COM14 Selected model: D850 To deactivate Kill Switch do the next: 1. Attach testpoint as shown on Figure in manual, and connect phone with Micro USB cable. 2. Check PC Device Manager, a new device should appear "Qualcomm HS- USB QDLoader 9008". 3. Release testpoint.Failed! Performed by 2.4.8 Software version. -------------------------------------------------------------------------------- Checking data...OK Platform: LG Qualcomm Selected port: COM14 Selected model: D850 To deactivate Kill Switch do the next: 1. Attach testpoint as shown on Figure in manual, and connect phone with Micro USB cable. 2. Check PC Device Manager, a new device should appear "Qualcomm HS- USB QDLoader 9008". 3. Release testpoint.Failed! Performed by 2.4.8 Software version. -------------------------------------------------------------------------------- Checking data...OK Platform: LG Qualcomm Selected port: COM14 Selected model: D850 To deactivate Kill Switch do the next: 1. Attach testpoint as shown on Figure in manual, and connect phone with Micro USB cable. 2. Check PC Device Manager, a new device should appear "Qualcomm HS- USB QDLoader 9008". 3. Release testpoint.OK Sending loader...OK Connecting to server ...OK Initializing device...OK Deactivating Kill Switch...OK Please, reconnect the battery, put the phone in download mode manually and re-flash the phone. Performed by 2.4.8 Software version. -------------------------------------------------------------------------------- Platform: LG Qualcomm Selected port: COM571 Selected model: D850 Reading info... Mode: Emergency Initializing flash...OK SW version: LGD850AT-00-V30l-ATT-US-MAY-11-2016+0 Android version: 6.0 LAF Version: 1.1 Product ID: SM01S140912000898 IMEI: 014065-00-410765-9 Target operator: ATT Hardware: rev_10 Performed by 2.4.8 Software version. Welcome to Octoplus/Octopus Box LG Software version 2.4.8 -------------------------------------------------------------------------------- Checking data...OK Platform: LG Qualcomm Selected port: COM14 Selected model: D850 To deactivate Kill Switch do the next: 1. Attach testpoint as shown on Figure in manual, and connect phone with Micro USB cable. 2. Check PC Device Manager, a new device should appear "Qualcomm HS- USB QDLoader 9008". 3. Release testpoint.Failed! Performed by 2.4.8 Software version. -------------------------------------------------------------------------------- Checking data...OK Platform: LG Qualcomm Selected port: COM14 Selected model: D850 To deactivate Kill Switch do the next: 1. Attach testpoint as shown on Figure in manual, and connect phone with Micro USB cable. 2. Check PC Device Manager, a new device should appear "Qualcomm HS- USB QDLoader 9008". 3. Release testpoint.Failed! Performed by 2.4.8 Software version. -------------------------------------------------------------------------------- Checking data...OK Platform: LG Qualcomm Selected port: COM14 Selected model: D850 To deactivate Kill Switch do the next: 1. Attach testpoint as shown on Figure in manual, and connect phone with Micro USB cable. 2. Check PC Device Manager, a new device should appear "Qualcomm HS- USB QDLoader 9008". 3. Release testpoint.OK Sending loader...OK Connecting to server ...OK Initializing device...OK Deactivating Kill Switch...OK Please, reconnect the battery, put the phone in download mode manually and re-flash the phone. Performed by 2.4.8 Software version. -------------------------------------------------------------------------------- Platform: LG Qualcomm Selected port: COM571 Selected model: D850 Reading info... Mode: Emergency Initializing flash...OK SW version: LGD850AT-00-V30l-ATT-US-MAY-11-2016+0 Android version: 6.0 LAF Version: 1.1 Product ID: SM01S140912000898 IMEI: 014065-00-410765-9 Target operator: ATT Hardware: rev_10 Performed by 2.4.8 Software version. tot flash error i need to use fw converter ? with octopus ?