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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 10-01-2017, 03:11   #1 (permalink)
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LG G5 RS998 Flashing Problem [Answered]


Hello.
The Problem: Phone doesn't start, boot directly to Emergency mode.
Posible Solution: Install the software again (flash it)
Obstacle: Octopus doesn't flash it at all.

What to do??? Thanks in advice

The Log:
Quote:
Welcome to Octoplus/Octopus Box LG Software version 2.7.6
Access violation at address 0065C971 in module 'OctoplusLG.exe'. Read
of address 00000000
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM259
Selected model: RS988
Reading info...
Model ID: RS988
IMEI: 000000-00-000000-0
Android version: 6.0.1
Battery level: 90%
SW Version: RS98811d
Mode: Emergency
Initializing flash...OK
SW version: RS98811d_05
Android version: 6.0.1
LAF Version: 1.1
Product ID: HD54S170317000082
IMEI: 358466-07-095899-7
Target operator: LRA
Hardware: rev_10
Opening "RS98811c_00_ARB01.kdz"...OK
Firmware version: RS98811c_00
Firmware model: RS988
--------------------------------------------------------------------------------
Writing phone firmware without real necessity is at your own risk.

Downgrade may lead to phone damage!

Please, make sure the phone's battery is fully charged.
Disconnect all other devices from the computer (including phones,
modems, etc.) and close all other running programs.
To avoid errors in the flashing process, use a clean PC (without any
installed drivers for other Qualcomm-based devices).
You should not run any other programs or attach new devices to your
computer during the flashing!
--------------------------------------------------------------------------------
Prepairing firmware...OK
Setting options...OK
Reading partitions...OK
Formating USERDATA...OK
Formating ENCRYPT...OK
Writing 1/339 PrimaryGPT_0.bin...Failed!
Performed by 2.7.6 Software version.

Last edited by Octopus box; 10-02-2017 at 06:42.
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Old 10-01-2017, 09:41   #2 (permalink)
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Hello.

According to your Software log, You try to downgrade phone's firmware version from V11d:
Quote:
SW version: RS98811d_05
to V11c:
Quote:
Opening "RS98811c_00_ARB01.kdz"...OK
Firmware version: RS98811c_00
This can be the problem. Downgrade may lead to device damage! Please, try to reflash the device with V11d or higher firmware version and post here the result.
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Old 10-01-2017, 12:20   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

According to your Software log, You try to downgrade phone's firmware version from V11d:

to V11c:

This can be the problem. Downgrade may lead to device damage! Please, try to reflash the device with V11d or higher firmware version and post here the result.
Thanks, let's look for the right firmware.
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