lg - h910 service disabled [Answered]

[RP telecom]

hi

h910 was locked to at@T. i unlocked with octopus

but after unlocked now when i insert sim it says

service disabled

can u help me out

thanks in advance

[Octopus support]

Hello.

Please post here full Software log of Unlock operation, we will check it.

You can find Software log here: C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG folder.

[RP telecom]

Log file "C:\Program Files\Octoplus\Octoplus_LG\LOG\21-07-2019_06-33-27.log" created.
2019-07-21 6:33:30 AM > Searching for server...
2019-07-21 6:33:30 AM > Trying to ping server...2019-07-21 6:33:30 AM > ok
2019-07-21 6:33:30 AM > Trying connect to server...
2019-07-21 6:33:31 AM > Server greeting: Card updates server v.2.2
2019-07-21 6:33:32 AM > Searching installed cards...
2019-07-21 6:33:32 AM > Found card with s/n: 000045D5
2019-07-21 6:33:32 AM > Server check...
2019-07-21 6:33:32 AM > Server Check succesfull!
2019-07-21 6:33:32 AM > Server Check succesfull!
2019-07-21 6:33:36 AM > Welcome to Octoplus/Octopus Box LG Software version 2.9.5
2019-07-21 6:40:34 AM > --------------------------------------------------------------------------------
2019-07-21 6:40:34 AM > Platform: LG Qualcomm
2019-07-21 6:40:34 AM > Selected port: COM324
2019-07-21 6:40:34 AM > Selected model: H910
2019-07-21 6:40:34 AM > Reading info...
2019-07-21 6:40:36 AM > Model ID: LG-H910
2019-07-21 6:40:36 AM > IMEI: 355673-45-736554-7
2019-07-21 6:40:36 AM > Android version: 7.0
2019-07-21 6:40:36 AM > Battery level: 32%
2019-07-21 6:40:36 AM > Mode: Normal
2019-07-21 6:40:36 AM > Firmware compiled date: Sep 01 2016
2019-07-21 6:40:36 AM > Firmware compiled time: 13:00:00
2019-07-21 6:40:36 AM > Firmware released date: Dec 21 2016
2019-07-21 6:40:36 AM > Firmware released time: 14:10:49
2019-07-21 6:40:36 AM > SW Version: 2019-07-21 6:40:36 AM > MPSS.TH.2.0.1.c3-00011-M8996FAAAANAZM-1.69323.1. 69645.2
2019-07-21 6:40:36 AM > IMEI: 355673-45-736554-7
2019-07-21 6:40:36 AM > Bluetooth address: D0:13:FD:92:78:B9
2019-07-21 6:40:37 AM > Wi-Fi MAC address: D0:13:FD:3E:66:69
2019-07-21 6:40:37 AM > SPC: 000000
2019-07-21 6:40:37 AM > Performed by 2.9.5 Software version.
2019-07-21 6:40:37 AM > Elapsed Time: 12:00:05 AM
2019-07-21 6:40:47 AM > --------------------------------------------------------------------------------
2019-07-21 6:40:47 AM > Checking data...2019-07-21 6:40:48 AM > OK
2019-07-21 6:40:48 AM > Platform: LG Qualcomm
2019-07-21 6:40:48 AM > Selected port: COM324
2019-07-21 6:40:48 AM > Selected model: H910
2019-07-21 6:40:48 AM > Reading info...
2019-07-21 6:40:50 AM > Model ID: LG-H910
2019-07-21 6:40:50 AM > IMEI: 355673-45-736554-7
2019-07-21 6:40:50 AM > Android version: 7.0
2019-07-21 6:40:50 AM > Battery level: 32%
2019-07-21 6:40:50 AM > Mode: Normal
2019-07-21 6:40:50 AM > Firmware compiled date: Sep 01 2016
2019-07-21 6:40:50 AM > Firmware compiled time: 13:00:00
2019-07-21 6:40:50 AM > Firmware released date: Dec 21 2016
2019-07-21 6:40:50 AM > Firmware released time: 14:10:49
2019-07-21 6:40:50 AM > SW Version: 2019-07-21 6:40:50 AM > MPSS.TH.2.0.1.c3-00011-M8996FAAAANAZM-1.69323.1. 69645.2
2019-07-21 6:40:50 AM > IMEI: 355673-45-736554-7
2019-07-21 6:40:50 AM > Bluetooth address: D0:13:FD:92:78:B9
2019-07-21 6:40:50 AM > Wi-Fi MAC address: D0:13:FD:3E:66:69
2019-07-21 6:40:50 AM > SPC: 000000
2019-07-21 6:40:51 AM > Unlocking...
2019-07-21 6:40:53 AM > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
2019-07-21 6:41:06 AM > Reading QCN...
2019-07-21 6:41:06 AM > Send SPC...2019-07-21 6:41:07 AM > OK
2019-07-21 6:41:07 AM > Reading Mobile Property...2019-07-21 6:41:07 AM > OK
2019-07-21 6:41:07 AM > Reading Feature Mask...2019-07-21 6:41:07 AM > OK
2019-07-21 6:41:07 AM > Reading Roaming List 0...2019-07-21 6:41:07 AM > OK
2019-07-21 6:41:07 AM > Reading NV_Numbered Items...2019-07-21 6:44:49 AM > OK
2019-07-21 6:44:49 AM > Reading NV_Numbered SIM1 Items...2019-07-21 6:48:30 AM > OK
2019-07-21 6:48:30 AM > Reading NV_Numbered SIM2 Items...2019-07-21 6:52:14 AM > OK
2019-07-21 6:52:14 AM > Reading NV Items...2019-07-21 6:52:23 AM > OK
2019-07-21 6:52:23 AM > Reading EFS...2019-07-21 6:52:23 AM > OK
2019-07-21 6:52:23 AM > Reading Provisioning Items...2019-07-21 6:52:38 AM > OK
2019-07-21 6:52:38 AM > Reading QCN done!
2019-07-21 6:52:38 AM > Backup saved to "H910_355673457365547_21-07-2019_06-41-06.qcn"
2019-07-21 6:52:38 AM > Switching to Download mode...2019-07-21 6:53:25 AM > OK
2019-07-21 6:53:25 AM > Initializing flash...2019-07-21 6:53:27 AM > OK
2019-07-21 6:53:27 AM > Reading partitions...2019-07-21 6:53:34 AM > OK
2019-07-21 6:53:34 AM > Reading security area...2019-07-21 6:53:44 AM > OK
2019-07-21 6:53:44 AM > Backup saved to "H910_355673457365547_21-07-2019_06-52-38.SEC"
2019-07-21 6:53:44 AM > Writing security area...2019-07-21 6:53:58 AM > OK
2019-07-21 6:53:58 AM > Switching to Normal mode...
2019-07-21 6:54:35 AM > Found model LGH910AT* ÿh at port COM324
2019-07-21 6:54:35 AM > Send SPC...2019-07-21 6:54:35 AM > OK
2019-07-21 6:54:35 AM > Writing QCN...
2019-07-21 6:54:35 AM > Writing NV_Numbered Items...2019-07-21 6:54:36 AM > OK
2019-07-21 6:54:36 AM > Writing NV_Numbered SIM1 Items...2019-07-21 6:54:36 AM > OK
2019-07-21 6:54:36 AM > Writing NV_Numbered SIM2 Items...2019-07-21 6:54:36 AM > OK
2019-07-21 6:54:36 AM > Writing QCN done!
2019-07-21 6:54:36 AM > Phone successfully unlocked!
2019-07-21 6:54:36 AM > Rebooting phone...
2019-07-21 6:54:36 AM > Performed by 2.9.5 Software version.
2019-07-21 6:54:36 AM > Elapsed Time: 12:13:51 AM

[Octopus box]

Please, try to do the next:

1. Do Hard Reset
2. Write QCN H910_355673457365547_21-07-2019_06-41-06.qcn
3. After check whether network will appear, try to use different SIM cards