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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 10-20-2017, 22:29   #1 (permalink)
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LG LS676 Invalid ID


Dear Octopus Team,

Your usual support please i have here another LS676 for unlocking but after it was unlocked comes security error and boot looping. I want to try some solution but now it says incompatible model ID. Both used 2.7.6 and 2.7.6.2, factory reset the phone also; herewith is the log below

-----------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM20
Selected model: LS676
Reading info...
Initializing ADB...OK
Waiting for phone...
Please, reconnect phone, enable USB debugging, and try again.
To enable USB debugging, please perform the following steps:
1. Disconnect cable
2. Install LG Android ADB drivers
3. Go to "Settings" -> "About phone" -> "Software information"
4. Click on Build number 5 times
5. Enable "Settings" -> "Developer options" -> "USB debugging" option
6. Connect the cable and check, whether ADB interface has appeared in
PC Device Manager.
Performed by 2.7.6.2 Software version.
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM20
Selected model: LS676
Reading info...
Initializing ADB...OK
Waiting for phone...OK
Model ID:
Incompatible model ID!
Phone firmware version:
Kernel version: 3.10.49-gfb577a9 (lgmobile@LGEACI8R8) (gcc version 4.8
(GCC) ) #1 SMP PREEMPT Tue Sep 19 10:39:01 KST 201
Android version:
Hardware: Qualcomm Technologies, Inc MSM8909 0
Please, type ##3424# to get SPC / MSL / Service Code...OK
Go to "Diag" menu and select "Enable" option.
Performed by 2.7.6.2 Software version.


Note: successfully unlocked 2 units already with 2.7.6 newly installed in a personal laptop and 2.7.6.2 on our work desktop.
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Old 10-21-2017, 07:31   #2 (permalink)
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Hello.

Quote:
but after it was unlocked...
Post here Software log with this Unlock procedure, when Ulock was perfromed.
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Old 10-21-2017, 14:42   #3 (permalink)
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Sorry but i haven't copied the LOG during unlocking as I thought there will be no problem as I already did twice. Only after I placed a Sim to test and restarted; after boot it shows LG logo then security error, boot loops 5 to six times (LG logo with Security Error on the bottom) then afterwards boot normally.
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Old 10-24-2017, 08:18   #4 (permalink)
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Is the phone unlocked?
Quote:
Sorry but i haven't copied the LOG during unlocking
All logs are saved automatically at folder "c:\programfiles\octoplus\octoplus lg\log". Please find log with the "Unlock" operation of your phone and post it here, we will check.
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Old 11-13-2017, 22:50   #5 (permalink)
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connect phone in Charge only type of connection, install necessary drivers
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