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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG

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Old 02-16-2017, 04:40   #1 (permalink)
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LG LS990 Cant write QCN


trying to read info, write qcn but getting error!

Operation Logs!

Read Info!

Code:
Welcome to Octoplus/Octopus Box LG Software version 2.5.8
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM18
Selected model: LS990
Reading info...Failed!
Port busy
Initializing ADB...OK
Waiting for phone...OK
Model ID: LGLS990
Phone firmware version: LGLS990AT-00-ZV6-SPR-US-NOV-07-2014+00
Kernel version: 3.4.0-perf-gb79e1da (lgmobile@LGEACI1R3) (gcc version 
4.7 (GCC) ) #1 SMP PREEMPT Fri Nov 7 20:57:01 KST 201
Android version: 4.4.2
Hardware: Qualcomm MSM8974PRO-AC ARMv7 Processor rev 1 (v7l)
Please, type ##3424# to get SPC / MSL / Service Code...Failed!
Performed by 2.5.8 Software version.
Write QCN!

Code:
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM18
Selected model: LS990
Reading info...Failed!
Port busy
Initializing ADB...OK
Waiting for phone...OK
Model ID: LGLS990
Phone firmware version: LGLS990AT-00-ZV6-SPR-US-NOV-07-2014+00
Kernel version: 3.4.0-perf-gb79e1da (lgmobile@LGEACI1R3) (gcc version 
4.7 (GCC) ) #1 SMP PREEMPT Fri Nov 7 20:57:01 KST 201
Android version: 4.4.2
Hardware: Qualcomm MSM8974PRO-AC ARMv7 Processor rev 1 (v7l)
Please, type ##3424# to get SPC / MSL / Service Code...Failed!
Selecting input file...OK
Source file: "ls990 orginal.qcn"
Do You want to write IMEI from QCN file   
or to leave current IMEI?
Leave current IMEI!
Send SPC...
Performed by 2.5.8 Software version.
Please look at this issue and solve it!

Regards

.::M Irfan::.

Last edited by Octopus box; 02-16-2017 at 09:20.
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Old 02-16-2017, 09:28   #2 (permalink)
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Hello.

Please, perform these steps: To connect the phone in Normal Mode, do the next: Select "Charge Phone" in "USB PC Connection" menu. Type ##3424#, go to "Diag" menu and select "Enable". This menu is blocked by SPC/MSL and repeat Write QCN operation.
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Old 02-16-2017, 09:35   #3 (permalink)
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When dial this code (##3424#) phone asking for service code!

where to get this code???

Regards

.::M Irfan::.
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Old 02-16-2017, 09:45   #4 (permalink)
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Try to do the next:

1. Perform Read Security operation.
2. Reset Security operation (SPC will become 0000...)
3. Try to Write QCN file.
4. Post here full Software log.
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Old 02-16-2017, 11:51   #5 (permalink)
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Read security ok but reset security failed!

Welcome to Octoplus/Octopus Box LG Software version 2.5.8
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM18
Selected model: LS990
Reading info...Failed!
Port busy
Initializing ADB...OK
Waiting for phone...OK
Model ID: LGLS990
Phone firmware version: LGLS990AT-00-ZV6-SPR-US-NOV-07-2014+00
Kernel version: 3.4.0-perf-gb79e1da (lgmobile@LGEACI1R3) (gcc version
4.7 (GCC) ) #1 SMP PREEMPT Fri Nov 7 20:57:01 KST 201
Android version: 4.4.2
Hardware: Qualcomm MSM8974PRO-AC ARMv7 Processor rev 1 (v7l)
Please, type ##3424# to get SPC / MSL / Service Code...Canceled!
Performed by 2.5.8 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM18
Selected model: LS990
Reading info...Failed!
Port busy
Initializing ADB...OK
Waiting for phone...OK
Model ID: LGLS990
Phone firmware version: LGLS990AT-00-ZV6-SPR-US-NOV-07-2014+00
Kernel version: 3.4.0-perf-gb79e1da (lgmobile@LGEACI1R3) (gcc version
4.7 (GCC) ) #1 SMP PREEMPT Fri Nov 7 20:57:01 KST 201
Android version: 4.4.2
Hardware: Qualcomm MSM8974PRO-AC ARMv7 Processor rev 1 (v7l)
Please, type ##3424# to get SPC / MSL / Service Code...Failed!
Performed by 2.5.8 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM18
Selected model: LS990
Reading info...Failed!
Port busy
Initializing ADB...OK
Waiting for phone...OK
Model ID: LGLS990
Phone firmware version: LGLS990AT-00-ZV6-SPR-US-NOV-07-2014+00
Kernel version: 3.4.0-perf-gb79e1da (lgmobile@LGEACI1R3) (gcc version
4.7 (GCC) ) #1 SMP PREEMPT Fri Nov 7 20:57:01 KST 201
Android version: 4.4.2
Hardware: Qualcomm MSM8974PRO-AC ARMv7 Processor rev 1 (v7l)
Please, type ##3424# to get SPC / MSL / Service Code...Failed!
Selecting output file...OK
Destination file: "LS990_Bad_16-02-2017_15-47-44.SEC"
Initializing flash...
Performed by 2.5.8 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM18
Selected model: LS990
Reading info...Failed!
Port busy
Initializing ADB...OK
Waiting for phone...OK
Model ID: LGLS990
Phone firmware version: LGLS990AT-00-ZV6-SPR-US-NOV-07-2014+00
Kernel version: 3.4.0-perf-gb79e1da (lgmobile@LGEACI1R3) (gcc version
4.7 (GCC) ) #1 SMP PREEMPT Fri Nov 7 20:57:01 KST 201
Android version: 4.4.2
Hardware: Qualcomm MSM8974PRO-AC ARMv7 Processor rev 1 (v7l)
Please, type ##3424# to get SPC / MSL / Service Code...Failed!
Performed by 2.5.8 Software version.


Regards.

.::M Irfan::,
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Old 02-16-2017, 12:43   #6 (permalink)
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Try to perform "Read security" and "Reset security" operations from Download (Emergency) Mode. Put the phone in Download Mode manually and perform the operations. Post the result.
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Old 02-16-2017, 14:09   #7 (permalink)
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software always stuck here after phone reboot!!!

--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM8
Selected model: LS990
Reading info...
Model ID: LGLS990
IMEI: 352596-06-079566-4
Android version: 4.4.2
Battery level: 80%
SW Version: LS990ZV6
Mode: Emergency
Initializing flash...OK
SW version: LS990ZV6_00
Android version: 4.4.2
LAF Version: 1.0
Product ID: PT02S140628003248
IMEI: 352596-06-079566-4
Target operator: OPEN
Hardware: rev_10
Performed by 2.5.8 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM8
Selected model: LS990
Reading info...
Model ID: LGLS990
IMEI: 352596-06-079566-4
Android version: 4.4.2
Battery level: 80%
SW Version: LS990ZV6
Mode: Emergency
Initializing flash...OK
SW version: LS990ZV6_00
Android version: 4.4.2
LAF Version: 1.0
Product ID: PT02S140628003248
IMEI: 352596-06-079566-4
Target operator: OPEN
Hardware: rev_10
Switching to Normal mode...


Regards

.::M irfan::.
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Old 02-16-2017, 14:46   #8 (permalink)
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Please contact us to Skype, we will check where can be the problem. Our contacts You can find in our profile.
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Old 02-17-2017, 07:41   #9 (permalink)
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waiting for you over skype!

Regards

.::M Irfan::.
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