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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 08-09-2019, 18:05   #1 (permalink)
Freak Poster
 
Join Date: Jan 2010
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LG MP450 unlock done but no service [Answered]


Hello Team, I think there is a big problem with octoplus... 2 phones (other) done but cannot use with any network

Code:
Welcome to Octoplus/Octopus Box LG Software version 2.9.5
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM800
Selected model: MP450
Reading info...
Model ID: LGMP450
IMEI: 357017-08-581885-7
Android version: 7.0
Battery level: 23%
Trying to enable Diagnostics ports...
Found model LGMP450A:	h at port COM800
Checking root access...
Initializing ADB...OK
ADB Server was found. Trying to kill...
Waiting for phone...OK
Phone is already rooted.
--------------------------------------------------------------------------------
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: phone.nck
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 520 credits.
To perform "Unlock" operation you need to have 100 credits.
Sending exploit...OK
Executing exploit...OK
Sending data to server...OK
Calculating. Please Wait...OK
Unlocking...
Phone successfully unlocked!
Rebooting phone...
Performed by 2.9.5 Software version.

Code:
7/14/2019 05:14:39 PM > Searching for server...
7/14/2019 05:14:39 PM > Trying to ping server...
7/14/2019 05:14:39 PM > ok
7/14/2019 05:14:39 PM > Trying connect to server...
7/14/2019 05:14:43 PM > Server greeting: Card updates server v.2.2
7/14/2019 05:14:44 PM > Searching installed cards...
7/14/2019 05:14:44 PM > Found card with s/n: 100097E87
7/14/2019 05:14:44 PM > Server check... 
7/14/2019 05:14:44 PM > Server Check succesfull!
7/14/2019 05:14:45 PM > Server Check succesfull!
7/14/2019 05:14:47 PM > Welcome to Octoplus/Octopus Box LG Software version 2.9.5
7/14/2019 05:18:20 PM > --------------------------------------------------------------------------------
7/14/2019 05:18:20 PM > Checking data...7/14/2019 05:18:21 PM > OK
7/14/2019 05:18:21 PM > Platform: LG Qualcomm
7/14/2019 05:18:21 PM > Selected port: COM498
7/14/2019 05:18:21 PM > Selected model: MS550
7/14/2019 05:18:21 PM > Reading info...
7/14/2019 05:18:22 PM > Model ID: LGMS550
7/14/2019 05:18:22 PM > IMEI: 355790-08-103728-2
7/14/2019 05:18:22 PM > Android version: 7.0
7/14/2019 05:18:22 PM > Battery level: 86%
7/14/2019 05:18:31 PM > Trying to enable Diagnostics ports...
7/14/2019 05:18:32 PM > Found model LGMS550A:	d at port COM498
7/14/2019 05:18:32 PM > Checking root access...
7/14/2019 05:18:32 PM > Initializing ADB...7/14/2019 05:18:32 PM > OK
7/14/2019 05:18:32 PM > ADB Server was found. Trying to kill...
7/14/2019 05:18:32 PM > Waiting for phone...7/14/2019 05:18:32 PM > Failed!
7/14/2019 05:18:32 PM > Please, reconnect phone, enable USB debugging, and try again.
7/14/2019 05:18:32 PM > To enable USB debugging, please perform the following steps:
1. Disconnect cable
2. Install LG Android ADB drivers
3. Go to "Settings" -> "About phone" -> "Software information"
4. Click on Build number 5 times
5. Enable "Settings" -> "Developer options" -> "USB debugging" option
6. Connect the cable and check, whether ADB interface has appeared in PC Device Manager.
7/14/2019 05:18:32 PM > Please, reboot the phone and try again.
7/14/2019 05:18:32 PM > Performed by 2.9.5 Software version.
7/14/2019 05:18:32 PM > Elapsed Time: 12:00:14 AM
7/14/2019 05:18:54 PM > --------------------------------------------------------------------------------
7/14/2019 05:18:54 PM > Checking data...7/14/2019 05:18:55 PM > OK
7/14/2019 05:18:55 PM > Platform: LG Qualcomm
7/14/2019 05:18:55 PM > Selected port: COM498
7/14/2019 05:18:55 PM > Selected model: MS550
7/14/2019 05:18:55 PM > Reading info...
7/14/2019 05:18:57 PM > Model ID: LGMS550
7/14/2019 05:18:57 PM > IMEI: 355790-08-103728-2
7/14/2019 05:18:57 PM > Android version: 7.0
7/14/2019 05:18:57 PM > Battery level: 86%
7/14/2019 05:18:57 PM > Mode: Normal
7/14/2019 05:18:57 PM > Firmware compiled date: Aug 09 2017
7/14/2019 05:18:57 PM > Firmware compiled time: 23:00:00
7/14/2019 05:18:57 PM > Firmware released date: Jan  9 2019
7/14/2019 05:18:57 PM > Firmware released time: 12:00:09
7/14/2019 05:18:57 PM > SW Version: 7/14/2019 05:18:57 PM > MPSS.JO.1.2.c2.1-00028-8937_GENNS_PACK-1.109862.1
7/14/2019 05:18:57 PM > IMEI: 355790-08-103728-2
7/14/2019 05:18:57 PM > SPC: 000000
7/14/2019 05:18:57 PM > Checking root access...
7/14/2019 05:18:57 PM > Initializing ADB...7/14/2019 05:18:58 PM > OK
7/14/2019 05:18:58 PM > Waiting for phone...7/14/2019 05:19:03 PM > OK
7/14/2019 05:19:12 PM > Phone is already rooted.
7/14/2019 05:19:15 PM > --------------------------------------------------------------------------------
7/14/2019 05:19:15 PM > Connecting to server...7/14/2019 05:19:16 PM > OK
7/14/2019 05:19:16 PM > Octopus smart card is present.
7/14/2019 05:19:16 PM > Checking smart card...7/14/2019 05:19:20 PM > OK
7/14/2019 05:19:20 PM > Username: phone.nck
7/14/2019 05:19:20 PM > Authorizing...7/14/2019 05:19:22 PM > OK
7/14/2019 05:19:22 PM > Checking balance...7/14/2019 05:19:23 PM > OK
7/14/2019 05:19:23 PM > Checking operation...7/14/2019 05:19:24 PM > OK
7/14/2019 05:19:24 PM > Sending device information...7/14/2019 05:19:25 PM > OK
7/14/2019 05:19:25 PM > Get credits, needed for current operation...7/14/2019 05:19:27 PM > OK
7/14/2019 05:19:27 PM > Your balance: 320 credits.
7/14/2019 05:19:27 PM > To perform "Unlock" operation you need to have 100 credits.
7/14/2019 05:19:31 PM > Sending data to server...
7/14/2019 05:19:31 PM > Sending exploit...7/14/2019 05:19:32 PM > OK
7/14/2019 05:19:32 PM > Executing exploit...7/14/2019 05:19:38 PM > OK
7/14/2019 05:19:38 PM > Calculating. Please Wait...7/14/2019 05:21:37 PM > OK
7/14/2019 05:21:37 PM > Calculating. Please Wait...7/14/2019 05:21:53 PM > OK
7/14/2019 05:21:53 PM > Executing exploit...7/14/2019 05:22:00 PM > OK
7/14/2019 05:22:00 PM > Unlocking...
7/14/2019 05:22:31 PM > Phone successfully unlocked!
7/14/2019 05:22:31 PM > Rebooting phone...
7/14/2019 05:22:31 PM > Performed by 2.9.5 Software version.
7/14/2019 05:22:32 PM > Elapsed Time: 12:03:39 AM
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Old 08-10-2019, 09:31   #2 (permalink)
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Join Date: Jan 2019
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Hello.

Please do hard reset and repeat the Unlock operation on latest test Software version 2.9.5.06 then post here results.

Quote:
To enter Support Area, press "Go to support" button on "Support & options" tab of the Software.
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Old 08-11-2019, 03:50   #3 (permalink)
Freak Poster
 
Join Date: Jan 2010
Posts: 173
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Quote:
Originally Posted by Octopus support View Post
Hello.

Please do hard reset and repeat the Unlock operation on latest test Software version 2.9.5.06 then post here results.

Same result after factory reset and unlock process. Sim card is OK


Code:
 --------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM800
Selected model: MP450
Reading info...
Model ID: LGMP450
IMEI: 357017-08-581885-7
Android version: 7.0
Battery level: 42%
Mode: Normal
Firmware compiled date: Apr 17 2018
Firmware compiled time: 02:00:00
Firmware released date: Oct 12 2018
Firmware released time: 09:58:51
SW Version: MPSS.TA.2.3.c4-00034-8940_GEN_PACK-1
IMEI: 357017-08-581885-7
SPC: 000000
Checking root access...
Initializing ADB...OK
Waiting for phone...OK
Phone is already rooted.
--------------------------------------------------------------------------------
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: phone.nck
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 420 credits.
To perform "Unlock" operation you need to have 0 credits.
Sending exploit...OK
Executing exploit...OK
Sending data to server...OK
Calculating. Please Wait...OK
Unlocking...
Phone successfully unlocked!
Rebooting phone...
Performed by 2.9.5.06 Software version.

Sent from my iPhone using Tapatalk Pro
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Old 08-12-2019, 08:28   #4 (permalink)
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Posts: 1,363
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Hello.

Please insert SIM card and make a video with phone's screen, where we can see, that device is locked, then send us link with video we will check.
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Old 08-13-2019, 17:01   #5 (permalink)
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Quote:
Originally Posted by Octopus support View Post
Hello.

Please insert SIM card and make a video with phone's screen, where we can see, that device is locked, then send us link with video we will check.
Sir I already return this phone to his owner and i'm waiting for a refund, I never said this phone was not unlocked, I said this phone successfully unlocked but no signal
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Old 08-14-2019, 10:49   #6 (permalink)
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Join Date: Jan 2019
Posts: 1,363
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Hello.

Please check your PM!
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