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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 08-16-2019, 15:43   #1 (permalink)
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lg v10 h900 unlock problem [Answered]


set is service disabled condition and i tried unlock and getting following error
Welcome to Octoplus/Octopus Box LG Software version 2.9.5
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM1
Selected model: H900
Reading info...
Could not detect mode!
Performed by 2.9.5 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM1
Selected model: H900
Reading info...
Could not detect mode!
Performed by 2.9.5 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM1
Selected model: H900
Reading info...
Could not detect mode!
Performed by 2.9.5 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM47
Selected model: H900
Reading info...
Model ID: LG-H900
IMEI: 353074-07-234265-0
Android version: 6.0
Battery level: 28%
Mode: Emergency
Initializing flash...OK
Platform: msm8992
SW version: LGH900AT-00-V21v-ATT-US-JUL-22-2016-ARB02+0
Android version: 6.0
LAF Version: 1.1
Product ID: HD53S161107000616
IMEI: 353074-07-234265-0
Target operator: ATT
Hardware: rev_10
Unlocking...
Skip Read/Write QCN
Do you want to create security backup?
Reading partitions...OK
Detecting writing method...OK
Reading security area...OK
Backup saved to "H900_353074072342650_16-08-2019_19-34-
00.SEC"
Switching to Normal mode...
Found model at port COM44
Writing security area...Failed!
Performed by 2.9.5 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM44
Selected model: H900
Reading info...
Model ID: LG-H900
IMEI: 353074-07-234265-0
Android version: 6.0
Battery level: 27%
Mode: Normal
Firmware compiled date: May 18 2016
Firmware compiled time: 03:00:00
Firmware released date: Jul 22 2016
Firmware released time: 14:41:58
SW Version: MPSS.BO.2.5.c10.1-00024-M8992FAAAANAZM-
1.55482.1.56599.1
IMEI: 353074-07-234265-0
SPC: 000000
Unlocking...
Skip Read/Write QCN
Do you want to create security backup?
Writing security area...OK
Rebooting phone...
Found model at port COM44
Error code: Z1AL3CAS2Q
Performed by 2.9.5 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM44
Selected model: H900
Reading info...
Model ID: LG-H900
IMEI: 000000-00-000000-0
Android version: 6.0
Battery level: 26%
Mode: Normal
Firmware compiled date: May 18 2016
Firmware compiled time: 03:00:00
Firmware released date: Jul 22 2016
Firmware released time: 14:41:58
SW Version: MPSS.BO.2.5.c10.1-00024-M8992FAAAANAZM-
1.55482.1.56599.1
SPC: 000000
Unlocking...
Skip Read/Write QCN
Do you want to create security backup?
Writing security area...OK
Rebooting phone...
Found model at port COM44
Error code: Z1AL3CAS2Q
Performed by 2.9.5 Software version.
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Old 08-16-2019, 16:24   #2 (permalink)
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Hello.

Please download and install latest test software version 2.9.5.06 from the Support Area (LG/TEST SOFTWARE/), then do these steps: Select "File transfer" mode in "Use USB connection for" window, then press "Always" and repeat Unlock operation again, post here log.
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Old 08-16-2019, 17:50   #3 (permalink)
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with test software report is here
Welcome to Octoplus/Octopus Box LG Software version 2.9.5.06
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM44
Selected model: H900
Reading info...
Model ID: LG-H900
IMEI: 358768-07-011284-2
Android version: 6.0
Battery level: 24%
Mode: Normal
Firmware compiled date: May 18 2016
Firmware compiled time: 03:00:00
Firmware released date: Jul 22 2016
Firmware released time: 14:41:58
SW Version: MPSS.BO.2.5.c10.1-00024-M8992FAAAANAZM-
1.55482.1.56599.1
IMEI: 358768-07-011284-2
SPC: 000000
Performed by 2.9.5.06 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM44
Selected model: H900
Reading info...
Model ID: LG-H900
IMEI: 358768-07-011284-2
Android version: 6.0
Battery level: 24%
Mode: Normal
Firmware compiled date: May 18 2016
Firmware compiled time: 03:00:00
Firmware released date: Jul 22 2016
Firmware released time: 14:41:58
SW Version: MPSS.BO.2.5.c10.1-00024-M8992FAAAANAZM-
1.55482.1.56599.1
IMEI: 358768-07-011284-2
SPC: 000000
Unlocking...
Skip Read/Write QCN
Do you want to create security backup?
Writing security area...OK
Rebooting phone...
Found model at port COM44
Error code: Z1AL3CAS2Q
Performed by 2.9.5.06 Software version.
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Old 08-16-2019, 18:01   #4 (permalink)
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Welcome to Octoplus/Octopus Box LG Software version 2.9.5.06
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM44
Selected model: H900
Reading info...
Model ID: LG-H900
IMEI: 358768-07-011284-2
Android version: 6.0
Battery level: 24%
Mode: Normal
Firmware compiled date: May 18 2016
Firmware compiled time: 03:00:00
Firmware released date: Jul 22 2016
Firmware released time: 14:41:58
SW Version: MPSS.BO.2.5.c10.1-00024-M8992FAAAANAZM-
1.55482.1.56599.1
IMEI: 358768-07-011284-2
SPC: 000000
Performed by 2.9.5.06 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM44
Selected model: H900
Reading info...
Model ID: LG-H900
IMEI: 358768-07-011284-2
Android version: 6.0
Battery level: 24%
Mode: Normal
Firmware compiled date: May 18 2016
Firmware compiled time: 03:00:00
Firmware released date: Jul 22 2016
Firmware released time: 14:41:58
SW Version: MPSS.BO.2.5.c10.1-00024-M8992FAAAANAZM-
1.55482.1.56599.1
IMEI: 358768-07-011284-2
SPC: 000000
Unlocking...
Skip Read/Write QCN
Do you want to create security backup?
Writing security area...OK
Rebooting phone...
Found model at port COM44
Error code: Z1AL3CAS2Q
Performed by 2.9.5.06 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM44
Selected model: H900
Reading info...
Model ID: LG-H900
IMEI: 000000-00-000000-0
Android version: 6.0
Battery level: 24%
Mode: Normal
Firmware compiled date: May 18 2016
Firmware compiled time: 03:00:00
Firmware released date: Jul 22 2016
Firmware released time: 14:41:58
SW Version: MPSS.BO.2.5.c10.1-00024-M8992FAAAANAZM-
1.55482.1.56599.1
SPC: 000000
Skip Read/Write QCN
Switching to Download mode...Failed!
Please perform the following steps:
1. Disconnect cable
2. Put phone into download mode manually (Power phone OFF
(reconnect battery), press and hold "Vol+" button and connect the
cable (or P999 cable))
3. Connect cable and press "Ok" button.
Initializing flash...OK
Reading partitions...OK
Detecting writing method...OK
Reading security area...OK
Backup saved to "H900_000000000000000_16-08-2019_21-52-
34.SEC"
Resetting secutiy area...OK
Switching to Normal mode...
Found model at port COM44
Performed by 2.9.5.06 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM1
Selected model: H900
Reading info...
Could not detect mode!
Performed by 2.9.5.06 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM44
Selected model: H900
Reading info...
Model ID: LG-H900
IMEI: 000000-00-000000-0
Android version: 6.0
Battery level: 23%
Mode: Normal
Firmware compiled date: May 18 2016
Firmware compiled time: 03:00:00
Firmware released date: Jul 22 2016
Firmware released time: 14:41:58
SW Version: MPSS.BO.2.5.c10.1-00024-M8992FAAAANAZM-
1.55482.1.56599.1
SPC: 000000
Fixing IMEI...
New IMEI A: 358768-07-011284-2
Finalizing...OK
IMEI successfully fixed!
Rebooting phone...
Performed by 2.9.5.06 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM44
Selected model: H900
Reading info...
Model ID: LG-H900
IMEI: 358768-07-011284-2
Android version: 6.0
Battery level: 22%
Mode: Normal
Firmware compiled date: May 18 2016
Firmware compiled time: 03:00:00
Firmware released date: Jul 22 2016
Firmware released time: 14:41:58
SW Version: MPSS.BO.2.5.c10.1-00024-M8992FAAAANAZM-
1.55482.1.56599.1
IMEI: 358768-07-011284-2
SPC: 000000
Unlocking...
Skip Read/Write QCN
Do you want to create security backup?
Switching to Download mode...Failed!
Please perform the following steps:
1. Disconnect cable
2. Put phone into download mode manually (Power phone OFF
(reconnect battery), press and hold "Vol+" button and connect the
cable (or P999 cable))
3. Connect cable and press "Ok" button.
Initializing flash...OK
Reading partitions...OK
Detecting writing method...OK
Reading security area...OK
Backup saved to "H900_358768070112842_16-08-2019_21-59-
07.SEC"
Switching to Normal mode...
Found model at port COM44
Writing security area...Failed!
Performed by 2.9.5.06 Software version.
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Old 08-16-2019, 23:03   #5 (permalink)
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enable diag port

*#546368*#900#
svc menu
port check test
enabled
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Old 08-17-2019, 10:35   #6 (permalink)
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Hello.

What is exact state of your phone? Does your device has IMEI and network?!

Last edited by Octopus box; 08-19-2019 at 07:14.
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