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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 03-23-2020, 11:03   #1 (permalink)
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LG X120emw unlock problem help [Answered]


LG X120emw unlock problem help
Checking data...3/20/2020 5:09:15 PM > OK
3/20/2020 5:09:15 PM > Platform: LG MTK
3/20/2020 5:09:15 PM > Selected port: COM9
3/20/2020 5:09:15 PM > Selected baudrate: 921600
3/20/2020 5:09:15 PM > Selected model: X120EMW
3/20/2020 5:09:15 PM > Selected USB connection type
3/20/2020 5:09:16 PM > Please, disconnect cable, reconnect battery, connect P999 cable (with 910k resistor)
3/20/2020 5:09:16 PM > or
3/20/2020 5:09:16 PM > Reconnect battery, press and hold "Vol+" for 10 seconds and connect Micro USB cable.
3/20/2020 5:09:17 PM > Phone found at port COM112
3/20/2020 5:09:17 PM > Mode: Emergency
3/20/2020 5:09:17 PM > Initializing flash...3/20/2020 5:09:18 PM > OK
3/20/2020 5:09:19 PM > Model ID: LM-X120EMW
3/20/2020 5:09:19 PM > Platform: mt6739
3/20/2020 5:09:19 PM > Android version: 9
3/20/2020 5:09:19 PM > SW version: LMX120EMWAT-64-V10q-EEA-XX-JAN-30-2020+0
3/20/2020 5:09:20 PM > LAF Version: 1.1
3/20/2020 5:09:20 PM > Product ID: WI18S191027013847
3/20/2020 5:09:20 PM > IMEI: 356276-10-663797-4
3/20/2020 5:09:20 PM > Target operator: LAO
3/20/2020 5:09:20 PM > Hardware: rev_10
3/20/2020 5:09:20 PM > Battery level: 98%
3/20/2020 5:09:20 PM > Reading partitions...3/20/2020 5:09:20 PM > OK
3/20/2020 5:09:20 PM > LAF Error: 80000119.
3/20/2020 5:09:21 PM > Checking security...3/20/2020 5:09:21 PM > OK
3/20/2020 5:09:21 PM > Reading is Blocked!
3/20/2020 5:09:21 PM > --------------------------------------------------------------------------------
3/20/2020 5:09:21 PM > IMEI A: 356276-10-663797-4
3/20/2020 5:09:21 PM > IMEI B: Bad
3/20/2020 5:09:21 PM > Bluetooth address: Unknown
3/20/2020 5:09:21 PM > Wi-Fi MAC address: Unknown
3/20/2020 5:09:21 PM > --------------------------------------------------------------------------------
3/20/2020 5:09:21 PM > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
3/20/2020 5:09:22 PM > Connecting to server...3/20/2020 5:09:23 PM > OK
3/20/2020 5:09:23 PM > Octopus smart card is present.
3/20/2020 5:09:23 PM > Checking smart card...3/20/2020 5:09:27 PM > OK
3/20/2020 5:09:27 PM > Username: kenneth75
3/20/2020 5:09:27 PM > Authorizing...3/20/2020 5:09:28 PM > OK
3/20/2020 5:09:28 PM > Checking balance...3/20/2020 5:09:29 PM > OK
3/20/2020 5:09:29 PM > Checking operation...3/20/2020 5:09:31 PM > OK
3/20/2020 5:09:32 PM > Sending device information...3/20/2020 5:09:32 PM > OK
3/20/2020 5:09:32 PM > Get credits, needed for current operation...3/20/2020 5:09:34 PM > OK
3/20/2020 5:09:34 PM > Your balance: 160 credits.
3/20/2020 5:09:34 PM > To perform "Unlock" operation you need to have 100 credits.
3/20/2020 5:09:38 PM > Unlocking...3/20/2020 5:09:38 PM > OK
3/20/2020 5:09:39 PM > Writing security area...3/20/2020 5:09:42 PM > OK
3/20/2020 5:09:42 PM > Removing write protection...
3/20/2020 5:10:11 PM > Execute : 0x00F5
3/20/2020 5:10:11 PM > Writing cmd...
3/20/2020 5:10:11 PM > reading cmd...
3/20/2020 5:10:11 PM > Read: EXEC...3/20/2020 5:10:26 PM > OK
3/20/2020 5:10:26 PM > Reconnecting phone...
3/20/2020 5:10:28 PM > Please, perform the following steps:
1. Press and hold "Vol-", "Vol+" and "Power" buttons.
2. When the image disappears, release "Vol-" and "Power" buttons.
3. Hold "Vol+" until phone enter in Download mode, then press "OK" button.
3/20/2020 5:12:19 PM > Phone found at port COM112
3/20/2020 5:12:19 PM > Mode: Emergency
3/20/2020 5:12:19 PM > Initializing flash...3/20/2020 5:12:21 PM > OK
3/20/2020 5:12:22 PM > Erasing part 1...
3/20/2020 5:12:25 PM > Execute : 0x00C1
3/20/2020 5:12:25 PM > Writing cmd...
3/20/2020 5:12:25 PM > reading cmd...
3/20/2020 5:12:27 PM > Read: EXEC...3/20/2020 5:12:42 PM > OK
3/20/2020 5:12:42 PM > Reconnecting phone...
3/20/2020 5:12:43 PM > Please, perform the following steps:
1. Press and hold "Vol-", "Vol+" and "Power" buttons.
2. When the image disappears, release "Vol-" and "Power" buttons.
3. Hold "Vol+" until phone enter in Download mode, then press "OK" button.
3/20/2020 5:13:19 PM > Phone found at port COM112
3/20/2020 5:13:19 PM > Mode: Emergency
3/20/2020 5:13:19 PM > Initializing flash...3/20/2020 5:13:21 PM > OK
3/20/2020 5:13:22 PM > Erasing part 2...
3/20/2020 5:13:24 PM > Execute : 0x0091
3/20/2020 5:13:24 PM > Writing cmd...
3/20/2020 5:13:24 PM > reading cmd...
3/20/2020 5:13:24 PM > Read: EXEC...3/20/2020 5:13:24 PM > OK
3/20/2020 5:13:24 PM > Phone successfully unlocked!
3/20/2020 5:13:24 PM > Please, reboot the phone manually.
3/20/2020 5:13:24 PM > Performed by 3.0.1 Software version.
3/20/2020 5:13:24 PM > Elapsed Time: 12:04:09 AM
3/20/2020 5:44:53 PM > -----------
please refund credit
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Old 03-23-2020, 11:20   #2 (permalink)
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Hello.

As i can see from the Software log: Phone successfully unlocked!
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Old 03-23-2020, 11:24   #3 (permalink)
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unlock succesful but hang on logo
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Old 03-23-2020, 13:19   #4 (permalink)
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Hello.

We added you one more attempt.

Please download and install latest test software version 3.0.1.02 from the Support Area (LG/TEST SOFTWARE/), put the phone into download mode then repeat the operation once again.

Quote:
To enter Support Area, press "Go to support" button on "Support & options" tab of the Software.
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Old 03-23-2020, 13:57   #5 (permalink)
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Quote:
Originally Posted by ovbigho1 View Post
unlock succesful but hang on logo
Post here full Software log
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