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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 11-20-2016, 07:11   #1 (permalink)
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LGH860 unlock FRP Problem


Welcome to Octoplus/Octopus Box LG Software version 2.5.0
Connecting to server support.octoplusbox.com:82...OK
Authorizing...OK
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM36
Selected model: H860
Please, put the phone into download mode manually (Power phone OFF,
press and hold "Vol+" button and connect the cable).
Reading info...
Model ID: LG-H860
IMEI: 000000-00-000000-0
Android version: 6.0.1
Battery level: 86%
SW Version: H86010a
Mode: Emergency
Initializing flash...OK
SW version: LGH860AT-00-V10i-TWN-XX-OCT-18-2016+0
Android version: 6.0.1
LAF Version: 1.1
Product ID: HD54S160518000807
IMEI: 358394-07-361893-1
Target operator: GLOBAL
Hardware: rev_11
Reading partitions...OK
Resetting FRP Lock...Failed!
Performed by 2.5.0 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM36
Selected model: H860
Please, put the phone into download mode manually (Power phone OFF,
press and hold "Vol+" button and connect the cable).
Reading info...
Model ID: LG-H860
IMEI: 000000-00-000000-0
Android version: 6.0.1
Battery level: 86%
SW Version: H86010a
Mode: Emergency
Initializing flash...OK
SW version: LGH860AT-00-V10i-TWN-XX-OCT-18-2016+0
Android version: 6.0.1
LAF Version: 1.1
Product ID: HD54S160518000807
IMEI: 358394-07-361893-1
Target operator: GLOBAL
Hardware: rev_11
Reading partitions...OK
Resetting FRP Lock...Failed!
Performed by 2.5.0 Software version.

How to fix this problem??

Br
Obeone
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Old 11-21-2016, 08:51   #2 (permalink)
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Hello.

Reset FRP operation is currently not supported for the latest firmware, which is in your device (LGH860AT-00-V10i-TWN-XX-OCT-18-2016+0). We work on new Reset FRP method. As soon as solution will be ready, we will release it.

Last edited by Octopus box; 11-21-2016 at 09:31.
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Old 11-22-2016, 12:39   #3 (permalink)
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Please, download and install test Software version form the Support Area (LG/TEST SOFTWARE/) then repeat operation which You need again, post here full Software log.
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