LS992 Sprint after unlocking (server unlock) question [Answered] - GSM-Forum

gabriel2004 · 12-07-2018, 19:36

Hi
I need your help with a Lg Ls992 sprint after unlocking does not stop coming up on the screen unfortunately, LG IMS has stopped. What I can do ?

best regards
gabriel

Octopus box · 12-08-2018, 10:11

Hello.

Please post here full Software log of the "Unlock" operation. Also post here photo of phone's screen with the inscription "unfortunately, LG IMS has stopped," we will check.

gabriel2004 · 12-11-2018, 15:15

12/7/2018 12:07:23 PM > Connecting to server ...12/7/2018 12:07:23 PM > OK
12/7/2018 12:07:23 PM > Username: 12qq38a
12/7/2018 12:07:23 PM > Authorizing...12/7/2018 12:07:24 PM > OK
12/7/2018 12:07:24 PM > Checking balance...12/7/2018 12:07:24 PM > OK
12/7/2018 12:07:24 PM > Your balance: 100 credits.
12/7/2018 12:08:31 PM > --------------------------------------------------------------------------------
12/7/2018 12:08:31 PM > Checking data...12/7/2018 12:08:31 PM > OK
12/7/2018 12:08:31 PM > Platform: LG Qualcomm
12/7/2018 12:08:31 PM > Selected port: COM20
12/7/2018 12:08:31 PM > Selected model: LS992
12/7/2018 12:08:31 PM > Reading info...
12/7/2018 12:08:33 PM > IMEI: 355602-07-393082-2
12/7/2018 12:08:33 PM > Android version: 7.0
12/7/2018 12:08:33 PM > Battery level: 68%
12/7/2018 12:08:33 PM > SW Version: 12/7/2018 12:08:33 PM > LS992ZVD
12/7/2018 12:08:33 PM > Mode: Normal
12/7/2018 12:08:33 PM > Firmware compiled date: Aug 14 2017
12/7/2018 12:08:33 PM > Firmware compiled time: 11:00:00
12/7/2018 12:08:33 PM > Firmware released date: Nov 2 2017
12/7/2018 12:08:33 PM > Firmware released time: 10:08:06
12/7/2018 12:08:33 PM > SW Version: 12/7/2018 12:08:33 PM > MPSS.TH.2.0.c1.4-00060-M8996FAAAANAZM-1.102675.1.109838.1
12/7/2018 12:08:33 PM > IMEI: 355602-07-393082-2
12/7/2018 12:08:34 PM > Bluetooth address: DC:0B:34:18:05:F6
12/7/2018 12:08:34 PM > Wi-Fi MAC address: DC:0B:34:80:79:B6
12/7/2018 12:08:34 PM > SPC: 608914
12/7/2018 12:08:34 PM > MEID: 35560207393082
12/7/2018 12:08:34 PM > Mobile ESN: 801E04B2
12/7/2018 12:08:34 PM > ReadInfoCDMA: FUnlockSSD
12/7/2018 12:08:34 PM > ReadInfoCDMA: FGetSSDA
12/7/2018 12:08:34 PM > SSD_A: 0000000000000000
12/7/2018 12:08:34 PM > ReadInfoCDMA: FGetSSDB
12/7/2018 12:08:34 PM > SSD_B: 0000000000000000
12/7/2018 12:08:34 PM > ReadInfoCDMA: FGetAKEY
12/7/2018 12:08:34 PM > OTKSL: 700222
12/7/2018 12:08:34 PM > NAM Name: Sprint
12/7/2018 12:08:34 PM > User Lock Code: 0930
12/7/2018 12:08:35 PM > Initializing ADB...12/7/2018 12:08:36 PM > OK
12/7/2018 12:08:36 PM > Waiting for phone...12/7/2018 12:08:38 PM > OK
12/7/2018 12:08:38 PM > Model ID: LGLS992
12/7/2018 12:08:38 PM > Phone firmware version: LGLS992AT-00-ZVD-SPR-US-NOV-02-2017+00
12/7/2018 12:08:39 PM > Kernel version: 3.18.31-perf-g9707626-00026-g45f1ad3 (lgmobile@LGEACI8R13) (gcc version 4.9 20150123 (prerelease) (GCC) ) #1 SMP PREEMPT Thu Nov 2 10:06:38 KST 201
12/7/2018 12:08:39 PM > Android version: 7.0
12/7/2018 12:08:40 PM > Hardware: Qualcomm Technologies, Inc MSM8996 AArch64 Processor rev 2 (aarch64)
12/7/2018 12:08:40 PM > Please, select Unlock Method!
12/7/2018 12:08:41 PM > Connecting to server...12/7/2018 12:08:41 PM > OK
12/7/2018 12:08:41 PM > Octopus smart card is present.
12/7/2018 12:08:41 PM > Checking smart card...12/7/2018 12:08:44 PM > OK
12/7/2018 12:08:44 PM > Username: 12qq38a
12/7/2018 12:08:44 PM > Authorizing...12/7/2018 12:08:44 PM > OK
12/7/2018 12:08:44 PM > Checking balance...12/7/2018 12:08:44 PM > OK
12/7/2018 12:08:44 PM > Checking operation...12/7/2018 12:08:45 PM > OK
12/7/2018 12:08:45 PM > Get credits, needed for current operation...12/7/2018 12:08:45 PM > OK
12/7/2018 12:08:45 PM > Your balance: 100 credits.
12/7/2018 12:08:45 PM > To perform "Unlock" operation you need to have 50 credits.
12/7/2018 12:08:48 PM > Sending device information...12/7/2018 12:08:49 PM > OK
12/7/2018 12:08:49 PM > Sending exploit...12/7/2018 12:08:49 PM > OK
12/7/2018 12:08:49 PM > Executing exploit...12/7/2018 12:08:55 PM > OK
12/7/2018 12:08:55 PM > Unlocking...
12/7/2018 12:09:34 PM > Phone successfully unlocked!
12/7/2018 12:09:34 PM > Rebooting phone...
12/7/2018 12:09:34 PM > Performed by 2.9.0 Software version.
12/7/2018 12:09:34 PM > Elapsed Time: 12:01:05 AM

When I try to upload the photo of the phone I can not give me an error the forum

best regards
gabriel

Octopus box · 12-11-2018, 15:38

Upload photo somewhere (to Google Disk or Mega, for example) and post here link.

gabriel2004 · 12-11-2018, 21:00

https://1drv.ms/u/s!Am5-92Z-CY3ea-famIBBN9EtYEg

gabriel2004 · 12-11-2018, 21:05

This happens when I insert the sim

https://1drv.ms/u/s!Am5-92Z-CY3ea-famIBBN9EtYEg

Octopus box · 12-12-2018, 08:31

We have refunded 50 credits to your account, please check balance. Do Hard Reset, then update device firmware to ZVE or ZVF version and then repeat the "Unlock" operation again. Post here the result.

gabriel2004 · 12-12-2018, 13:27

12/12/2018 8:16:36 AM > Platform: LG Qualcomm
12/12/2018 8:16:36 AM > Selected port: COM20
12/12/2018 8:16:37 AM > Selected model: LS992
12/12/2018 8:16:37 AM > Reading info...
12/12/2018 8:16:38 AM > IMEI: 355602-07-393082-2
12/12/2018 8:16:38 AM > Android version: 7.0
12/12/2018 8:16:38 AM > Battery level: 30%
12/12/2018 8:16:38 AM > SW Version: 12/12/2018 8:16:38 AM > LS992ZVF
12/12/2018 8:16:38 AM > Mode: Normal
12/12/2018 8:16:38 AM > Firmware compiled date: Aug 14 2017
12/12/2018 8:16:38 AM > Firmware compiled time: 11:00:00
12/12/2018 8:16:38 AM > Firmware released date: Feb 1 2018
12/12/2018 8:16:38 AM > Firmware released time: 10:10:44
12/12/2018 8:16:38 AM > SW Version: 12/12/2018 8:16:38 AM > MPSS.TH.2.0.c1.4-00060-M8996FAAAANAZM-1.102675.1.109838.1
12/12/2018 8:16:38 AM > IMEI: 355602-07-393082-2
12/12/2018 8:16:39 AM > Bluetooth address: DC:0B:34:18:05:F6
12/12/2018 8:16:39 AM > Wi-Fi MAC address: DC:0B:34:80:79:B6
12/12/2018 8:16:39 AM > SPC: 608914
12/12/2018 8:16:39 AM > MEID: 35560207393082
12/12/2018 8:16:40 AM > Mobile ESN: 801E04B2
12/12/2018 8:16:40 AM > ReadInfoCDMA: FUnlockSSD
12/12/2018 8:16:40 AM > ReadInfoCDMA: FGetSSDA
12/12/2018 8:16:40 AM > SSD_A: 0000000000000000
12/12/2018 8:16:40 AM > ReadInfoCDMA: FGetSSDB
12/12/2018 8:16:40 AM > SSD_B: 0000000000000000
12/12/2018 8:16:40 AM > ReadInfoCDMA: FGetAKEY
12/12/2018 8:16:40 AM > OTKSL: 700222
12/12/2018 8:16:40 AM > NAM Name: Sprint
12/12/2018 8:16:40 AM > User Lock Code: 0930
12/12/2018 8:16:40 AM > Performed by 2.9.0 Software version.
12/12/2018 8:16:40 AM > Elapsed Time: 12:00:05 AM
12/12/2018 8:16:52 AM > --------------------------------------------------------------------------------
12/12/2018 8:16:53 AM > Checking data...12/12/2018 8:16:53 AM > OK
12/12/2018 8:16:53 AM > Platform: LG Qualcomm
12/12/2018 8:16:53 AM > Selected port: COM20
12/12/2018 8:16:53 AM > Selected model: LS992
12/12/2018 8:16:54 AM > Reading info...
12/12/2018 8:16:55 AM > IMEI: 355602-07-393082-2
12/12/2018 8:16:55 AM > Android version: 7.0
12/12/2018 8:16:55 AM > Battery level: 30%
12/12/2018 8:16:55 AM > SW Version: 12/12/2018 8:16:55 AM > LS992ZVF
12/12/2018 8:16:55 AM > Mode: Normal
12/12/2018 8:16:55 AM > Firmware compiled date: Aug 14 2017
12/12/2018 8:16:55 AM > Firmware compiled time: 11:00:00
12/12/2018 8:16:55 AM > Firmware released date: Feb 1 2018
12/12/2018 8:16:55 AM > Firmware released time: 10:10:44
12/12/2018 8:16:55 AM > SW Version: 12/12/2018 8:16:55 AM > MPSS.TH.2.0.c1.4-00060-M8996FAAAANAZM-1.102675.1.109838.1
12/12/2018 8:16:55 AM > IMEI: 355602-07-393082-2
12/12/2018 8:16:56 AM > Bluetooth address: DC:0B:34:18:05:F6
12/12/2018 8:16:56 AM > Wi-Fi MAC address: DC:0B:34:80:79:B6
12/12/2018 8:16:56 AM > SPC: 608914
12/12/2018 8:16:56 AM > MEID: 35560207393082
12/12/2018 8:16:56 AM > Mobile ESN: 801E04B2
12/12/2018 8:16:56 AM > ReadInfoCDMA: FUnlockSSD
12/12/2018 8:16:56 AM > ReadInfoCDMA: FGetSSDA
12/12/2018 8:16:56 AM > SSD_A: 0000000000000000
12/12/2018 8:16:56 AM > ReadInfoCDMA: FGetSSDB
12/12/2018 8:16:56 AM > SSD_B: 0000000000000000
12/12/2018 8:16:56 AM > ReadInfoCDMA: FGetAKEY
12/12/2018 8:16:56 AM > OTKSL: 700222
12/12/2018 8:16:57 AM > NAM Name: Sprint
12/12/2018 8:16:57 AM > User Lock Code: 0930
12/12/2018 8:16:57 AM > Initializing ADB...12/12/2018 8:16:58 AM > OK
12/12/2018 8:16:58 AM > Waiting for phone...12/12/2018 8:17:02 AM > OK
12/12/2018 8:17:03 AM > Model ID: LGLS992
12/12/2018 8:17:03 AM > Phone firmware version: LGLS992AT-00-ZVF-SPR-US-FEB-01-2018+00
12/12/2018 8:17:03 AM > Kernel version: 3.18.31-perf-gc6c4459-00014-g0e7b500 (lgmobile@LGEACI8R8) (gcc version 4.9 20150123 (prerelease) (GCC) ) #1 SMP PREEMPT Thu Feb 1 10:09:39 KST 201
12/12/2018 8:17:03 AM > Android version: 7.0
12/12/2018 8:17:04 AM > Hardware: Qualcomm Technologies, Inc MSM8996 AArch64 Processor rev 2 (aarch64)
12/12/2018 8:17:04 AM > Please, select Unlock Method!
12/12/2018 8:17:06 AM > Connecting to server...12/12/2018 8:17:07 AM > OK
12/12/2018 8:17:07 AM > Octopus smart card is present.
12/12/2018 8:17:07 AM > Checking smart card...12/12/2018 8:17:09 AM > OK
12/12/2018 8:17:09 AM > Username: 12qq38a
12/12/2018 8:17:09 AM > Authorizing...12/12/2018 8:17:09 AM > OK
12/12/2018 8:17:09 AM > Checking balance...12/12/2018 8:17:10 AM > OK
12/12/2018 8:17:10 AM > Checking operation...12/12/2018 8:17:10 AM > OK
12/12/2018 8:17:10 AM > Get credits, needed for current operation...12/12/2018 8:17:10 AM > OK
12/12/2018 8:17:10 AM > Your balance: 100 credits.
12/12/2018 8:17:10 AM > To perform "Unlock" operation you need to have 50 credits.
12/12/2018 8:17:12 AM > Sending device information...12/12/2018 8:17:12 AM > OK
12/12/2018 8:17:12 AM > Sending exploit...12/12/2018 8:17:13 AM > OK
12/12/2018 8:17:13 AM > Executing exploit...12/12/2018 8:17:19 AM > OK
12/12/2018 8:17:19 AM > Unlocking...
12/12/2018 8:17:57 AM > Phone successfully unlocked!
12/12/2018 8:17:57 AM > Rebooting phone...
12/12/2018 8:17:58 AM > Performed by 2.9.0 Software version.
12/12/2018 8:17:58 AM > Elapsed Time: 12:01:07 AM

Hello
I did it as you explained, but the message keeps coming
Best regards
Gabriel

Octopus box · 12-12-2018, 13:46

You can also try to do the following at your own risk!:

1. Read QCN.
2. Reset Security.
3. Write QCN backup.

Note! It will be not possible to repair security from backup after performing "Reset Security" operation! So do this at your own risk.

gabriel2004 · 12-12-2018, 15:30

12/12/2018 9:17:56 AM > Checking data...12/12/2018 9:17:57 AM > OK
12/12/2018 9:17:57 AM > Platform: LG Qualcomm
12/12/2018 9:17:57 AM > Selected port: COM20
12/12/2018 9:17:57 AM > Selected model: LS992
12/12/2018 9:17:57 AM > Reading info...
12/12/2018 9:17:59 AM > IMEI: 355602-07-393082-2
12/12/2018 9:17:59 AM > Android version: 7.0
12/12/2018 9:17:59 AM > Battery level: 16%
12/12/2018 9:17:59 AM > SW Version: 12/12/2018 9:17:59 AM > LS992ZVF
12/12/2018 9:17:59 AM > Mode: Normal
12/12/2018 9:17:59 AM > Firmware compiled date: Aug 14 2017
12/12/2018 9:17:59 AM > Firmware compiled time: 11:00:00
12/12/2018 9:17:59 AM > Firmware released date: Feb 1 2018
12/12/2018 9:17:59 AM > Firmware released time: 10:10:44
12/12/2018 9:17:59 AM > SW Version: 12/12/2018 9:17:59 AM > MPSS.TH.2.0.c1.4-00060-M8996FAAAANAZM-1.102675.1.109838.1
12/12/2018 9:17:59 AM > IMEI: 355602-07-393082-2
12/12/2018 9:18:00 AM > Bluetooth address: DC:0B:34:18:05:F6
12/12/2018 9:18:00 AM > Wi-Fi MAC address: DC:0B:34:80:79:B6
12/12/2018 9:18:00 AM > SPC: 608914
12/12/2018 9:18:00 AM > MEID: 35560207393082
12/12/2018 9:18:00 AM > Mobile ESN: 801E04B2
12/12/2018 9:18:00 AM > ReadInfoCDMA: FUnlockSSD
12/12/2018 9:18:00 AM > ReadInfoCDMA: FGetSSDA
12/12/2018 9:18:00 AM > SSD_A: 0000000000000000
12/12/2018 9:18:00 AM > ReadInfoCDMA: FGetSSDB
12/12/2018 9:18:00 AM > SSD_B: 0000000000000000
12/12/2018 9:18:00 AM > ReadInfoCDMA: FGetAKEY
12/12/2018 9:18:00 AM > OTKSL: 700222
12/12/2018 9:18:00 AM > NAM Name: Sprint
12/12/2018 9:18:00 AM > User Lock Code: 0930
12/12/2018 9:18:00 AM > Initializing ADB...12/12/2018 9:18:01 AM > OK
12/12/2018 9:18:01 AM > Waiting for phone...12/12/2018 9:18:12 AM > OK
12/12/2018 9:18:13 AM > Model ID: LGLS992
12/12/2018 9:18:13 AM > Phone firmware version: LGLS992AT-00-ZVF-SPR-US-FEB-01-2018+00
12/12/2018 9:18:13 AM > Kernel version: 3.18.31-perf-gc6c4459-00014-g0e7b500 (lgmobile@LGEACI8R8) (gcc version 4.9 20150123 (prerelease) (GCC) ) #1 SMP PREEMPT Thu Feb 1 10:09:39 KST 201
12/12/2018 9:18:13 AM > Android version: 7.0
12/12/2018 9:18:14 AM > Hardware: Qualcomm Technologies, Inc MSM8996 AArch64 Processor rev 2 (aarch64)
12/12/2018 9:18:14 AM > Please, select Unlock Method!
12/12/2018 9:18:17 AM > Connecting to server...12/12/2018 9:18:17 AM > OK
12/12/2018 9:18:17 AM > Octopus smart card is present.
12/12/2018 9:18:17 AM > Checking smart card...12/12/2018 9:18:20 AM > OK
12/12/2018 9:18:20 AM > Username: 12qq38a
12/12/2018 9:18:20 AM > Authorizing...12/12/2018 9:18:20 AM > OK
12/12/2018 9:18:20 AM > Checking balance...12/12/2018 9:18:20 AM > OK
12/12/2018 9:18:20 AM > Checking operation...12/12/2018 9:18:21 AM > OK
12/12/2018 9:18:21 AM > Get credits, needed for current operation...12/12/2018 9:18:21 AM > OK
12/12/2018 9:18:21 AM > Your balance: 50 credits.
12/12/2018 9:18:21 AM > To perform "Unlock" operation you need to have 50 credits.
12/12/2018 9:18:24 AM > Sending device information...12/12/2018 9:18:25 AM > OK
12/12/2018 9:18:25 AM > Sending exploit...12/12/2018 9:18:26 AM > OK
12/12/2018 9:18:26 AM > Executing exploit...12/12/2018 9:18:31 AM > OK
12/12/2018 9:18:31 AM > Unlocking...
12/12/2018 9:19:10 AM > Phone successfully unlocked!
12/12/2018 9:19:10 AM > Rebooting phone...
12/12/2018 9:19:10 AM > Performed by 2.9.0 Software version.
12/12/2018 9:19:10 AM > Elapsed Time: 12:01:15 AM
12/12/2018 9:21:59 AM > --------------------------------------------------------------------------------
12/12/2018 9:21:59 AM > Checking data...12/12/2018 9:22:00 AM > OK
12/12/2018 9:22:00 AM > Platform: LG Qualcomm
12/12/2018 9:22:00 AM > Selected port: COM20
12/12/2018 9:22:00 AM > Selected model: LS992
12/12/2018 9:22:00 AM > Reading info...
12/12/2018 9:22:01 AM > IMEI: 355602-07-393082-2
12/12/2018 9:22:01 AM > Android version: 7.0
12/12/2018 9:22:01 AM > Battery level: 15%
12/12/2018 9:22:01 AM > SW Version: 12/12/2018 9:22:01 AM > LS992ZVF
12/12/2018 9:22:01 AM > Mode: Normal
12/12/2018 9:22:01 AM > Firmware compiled date: Aug 14 2017
12/12/2018 9:22:01 AM > Firmware compiled time: 11:00:00
12/12/2018 9:22:01 AM > Firmware released date: Feb 1 2018
12/12/2018 9:22:01 AM > Firmware released time: 10:10:44
12/12/2018 9:22:01 AM > SW Version: 12/12/2018 9:22:01 AM > MPSS.TH.2.0.c1.4-00060-M8996FAAAANAZM-1.102675.1.109838.1
12/12/2018 9:22:01 AM > IMEI: 355602-07-393082-2
12/12/2018 9:22:02 AM > Bluetooth address: DC:0B:34:18:05:F6
12/12/2018 9:22:02 AM > Wi-Fi MAC address: DC:0B:34:80:79:B6
12/12/2018 9:22:02 AM > SPC: 608914
12/12/2018 9:22:02 AM > MEID: 35560207393082
12/12/2018 9:22:02 AM > Mobile ESN: 801E04B2
12/12/2018 9:22:02 AM > ReadInfoCDMA: FUnlockSSD
12/12/2018 9:22:02 AM > ReadInfoCDMA: FGetSSDA
12/12/2018 9:22:02 AM > SSD_A: 0000000000000000
12/12/2018 9:22:02 AM > ReadInfoCDMA: FGetSSDB
12/12/2018 9:22:02 AM > SSD_B: 0000000000000000
12/12/2018 9:22:02 AM > ReadInfoCDMA: FGetAKEY
12/12/2018 9:22:03 AM > OTKSL: 700222
12/12/2018 9:22:03 AM > NAM Name: Sprint
12/12/2018 9:22:03 AM > User Lock Code: 0930
12/12/2018 9:22:03 AM > Send SPC...12/12/2018 9:22:03 AM > OK
12/12/2018 9:22:03 AM > Disabling Hands Free Activation...12/12/2018 9:22:03 AM > OK
12/12/2018 9:22:03 AM > Rebooting phone...
12/12/2018 9:22:03 AM > Performed by 2.9.0 Software version.
12/12/2018 9:22:03 AM > Elapsed Time: 12:00:06 AM
12/12/2018 9:22:53 AM > --------------------------------------------------------------------------------
12/12/2018 9:22:53 AM > Checking data...12/12/2018 9:22:54 AM > OK
12/12/2018 9:22:54 AM > Platform: LG Qualcomm
12/12/2018 9:22:54 AM > Selected port: COM20
12/12/2018 9:22:54 AM > Selected model: LS992
12/12/2018 9:22:54 AM > Reading info...
12/12/2018 9:22:55 AM > IMEI: 355602-07-393082-2
12/12/2018 9:22:55 AM > Android version: 7.0
12/12/2018 9:22:55 AM > Battery level: 15%
12/12/2018 9:22:55 AM > SW Version: 12/12/2018 9:22:55 AM > LS992ZVF
12/12/2018 9:22:55 AM > Mode: Normal
12/12/2018 9:22:55 AM > Firmware compiled date: Aug 14 2017
12/12/2018 9:22:55 AM > Firmware compiled time: 11:00:00
12/12/2018 9:22:55 AM > Firmware released date: Feb 1 2018
12/12/2018 9:22:55 AM > Firmware released time: 10:10:44
12/12/2018 9:22:55 AM > SW Version: 12/12/2018 9:22:55 AM > MPSS.TH.2.0.c1.4-00060-M8996FAAAANAZM-1.102675.1.109838.1
12/12/2018 9:22:56 AM > IMEI: 355602-07-393082-2
12/12/2018 9:22:56 AM > Bluetooth address: DC:0B:34:18:05:F6
12/12/2018 9:22:56 AM > Wi-Fi MAC address: DC:0B:34:80:79:B6
12/12/2018 9:22:56 AM > SPC: 608914
12/12/2018 9:22:57 AM > MEID: 35560207393082
12/12/2018 9:22:57 AM > Mobile ESN: 801E04B2
12/12/2018 9:22:57 AM > ReadInfoCDMA: FUnlockSSD
12/12/2018 9:22:57 AM > ReadInfoCDMA: FGetSSDA
12/12/2018 9:22:57 AM > SSD_A: 0000000000000000
12/12/2018 9:22:57 AM > ReadInfoCDMA: FGetSSDB
12/12/2018 9:22:57 AM > SSD_B: 0000000000000000
12/12/2018 9:22:57 AM > ReadInfoCDMA: FGetAKEY
12/12/2018 9:22:57 AM > OTKSL: 700222
12/12/2018 9:22:57 AM > NAM Name: Sprint
12/12/2018 9:22:57 AM > User Lock Code: 0930
12/12/2018 9:22:57 AM > Selecting output file...12/12/2018 9:23:03 AM > OK
12/12/2018 9:23:03 AM > Destination file: "LS992_35560207393082_12-12-2018_09-22-57.qcn"
12/12/2018 9:23:03 AM > Reading QCN...
12/12/2018 9:23:03 AM > Send SPC...12/12/2018 9:23:03 AM > OK
12/12/2018 9:23:03 AM > Reading Mobile Property...12/12/2018 9:23:03 AM > OK
12/12/2018 9:23:03 AM > Reading Feature Mask...12/12/2018 9:23:03 AM > OK
12/12/2018 9:23:03 AM > Reading Roaming List 0...12/12/2018 9:23:03 AM > OK
12/12/2018 9:23:03 AM > Reading NV_Numbered Items...12/12/2018 9:26:43 AM > OK
12/12/2018 9:26:44 AM > Reading NV_Numbered SIM1 Items...12/12/2018 9:30:19 AM > OK
12/12/2018 9:30:19 AM > Reading NV_Numbered SIM2 Items...12/12/2018 9:33:52 AM > OK
12/12/2018 9:33:52 AM > Reading NV Items...12/12/2018 9:34:00 AM > OK
12/12/2018 9:34:00 AM > Reading EFS...12/12/2018 9:34:00 AM > OK
12/12/2018 9:34:00 AM > Reading Provisioning Items...12/12/2018 9:34:17 AM > OK
12/12/2018 9:34:17 AM > Reading QCN done!
12/12/2018 9:34:17 AM > Performed by 2.9.0 Software version.
12/12/2018 9:34:17 AM > Elapsed Time: 12:11:26 AM
12/12/2018 9:34:37 AM > --------------------------------------------------------------------------------
12/12/2018 9:34:37 AM > Checking data...12/12/2018 9:34:38 AM > OK
12/12/2018 9:34:38 AM > Platform: LG Qualcomm
12/12/2018 9:34:38 AM > Selected port: COM20
12/12/2018 9:34:38 AM > Selected model: LS992
12/12/2018 9:34:38 AM > Reading info...
12/12/2018 9:34:39 AM > IMEI: 355602-07-393082-2
12/12/2018 9:34:39 AM > Android version: 7.0
12/12/2018 9:34:39 AM > Battery level: 17%
12/12/2018 9:34:39 AM > SW Version: 12/12/2018 9:34:39 AM > LS992ZVF
12/12/2018 9:34:39 AM > Mode: Normal
12/12/2018 9:34:39 AM > Firmware compiled date: Aug 14 2017
12/12/2018 9:34:40 AM > Firmware compiled time: 11:00:00
12/12/2018 9:34:40 AM > Firmware released date: Feb 1 2018
12/12/2018 9:34:40 AM > Firmware released time: 10:10:44
12/12/2018 9:34:40 AM > SW Version: 12/12/2018 9:34:40 AM > MPSS.TH.2.0.c1.4-00060-M8996FAAAANAZM-1.102675.1.109838.1
12/12/2018 9:34:40 AM > IMEI: 355602-07-393082-2
12/12/2018 9:34:40 AM > Bluetooth address: DC:0B:34:18:05:F6
12/12/2018 9:34:40 AM > Wi-Fi MAC address: DC:0B:34:80:79:B6
12/12/2018 9:34:40 AM > SPC: 608914
12/12/2018 9:34:41 AM > MEID: 35560207393082
12/12/2018 9:34:41 AM > Mobile ESN: 801E04B2
12/12/2018 9:34:41 AM > ReadInfoCDMA: FUnlockSSD
12/12/2018 9:34:41 AM > ReadInfoCDMA: FGetSSDA
12/12/2018 9:34:41 AM > SSD_A: 0000000000000000
12/12/2018 9:34:41 AM > ReadInfoCDMA: FGetSSDB
12/12/2018 9:34:41 AM > SSD_B: 0000000000000000
12/12/2018 9:34:41 AM > ReadInfoCDMA: FGetAKEY
12/12/2018 9:34:41 AM > OTKSL: 700222
12/12/2018 9:34:41 AM > NAM Name: Sprint
12/12/2018 9:34:41 AM > User Lock Code: 0930
12/12/2018 9:34:43 AM > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Reset Security operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
12/12/2018 9:34:52 AM > Reading QCN...
12/12/2018 9:34:52 AM > Send SPC...12/12/2018 9:34:52 AM > OK
12/12/2018 9:34:52 AM > Reading Mobile Property...12/12/2018 9:34:52 AM > OK
12/12/2018 9:34:52 AM > Reading Feature Mask...12/12/2018 9:34:52 AM > OK
12/12/2018 9:34:52 AM > Reading Roaming List 0...12/12/2018 9:34:52 AM > OK
12/12/2018 9:34:52 AM > Reading NV_Numbered Items...12/12/2018 9:38:38 AM > OK
12/12/2018 9:38:38 AM > Reading NV_Numbered SIM1 Items...12/12/2018 9:42:05 AM > OK
12/12/2018 9:42:05 AM > Reading NV_Numbered SIM2 Items...12/12/2018 9:45:38 AM > OK
12/12/2018 9:45:38 AM > Reading NV Items...12/12/2018 9:45:49 AM > OK
12/12/2018 9:45:49 AM > Reading EFS...12/12/2018 9:45:49 AM > OK
12/12/2018 9:45:49 AM > Reading Provisioning Items...12/12/2018 9:46:08 AM > OK
12/12/2018 9:46:08 AM > Reading QCN done!
12/12/2018 9:46:08 AM > Backup saved to "LS992_355602073930822_12-12-2018_09-34-52.qcn"
12/12/2018 9:46:08 AM > Switching to Download mode...12/12/2018 9:46:33 AM > OK
12/12/2018 9:46:33 AM > Initializing flash...12/12/2018 9:46:35 AM > OK
12/12/2018 9:46:35 AM > Reading partitions...12/12/2018 9:46:42 AM > OK
12/12/2018 9:46:42 AM > Reading security area...12/12/2018 9:46:44 AM > OK
12/12/2018 9:46:44 AM > Backup saved to "LS992_355602073930822_12-12-2018_09-46-08.SEC"
12/12/2018 9:46:45 AM > Resetting secutiy area...12/12/2018 9:46:58 AM > OK
12/12/2018 9:46:59 AM > Switching to Normal mode...
12/12/2018 9:47:30 AM > Found model LS992ZVF:ÿh GI at port COM20
12/12/2018 9:47:30 AM > Send SPC...12/12/2018 9:47:31 AM > OK
12/12/2018 9:47:31 AM > Writing QCN...
12/12/2018 9:47:31 AM > Writing NV_Numbered Items...12/12/2018 9:47:32 AM > OK
12/12/2018 9:47:32 AM > Writing NV_Numbered SIM1 Items...12/12/2018 9:47:32 AM > OK
12/12/2018 9:47:32 AM > Writing QCN done!
12/12/2018 9:47:32 AM > Performed by 2.9.0 Software version.
12/12/2018 9:47:32 AM > Elapsed Time: 12:12:57 AM
12/12/2018 9:47:59 AM > --------------------------------------------------------------------------------
12/12/2018 9:47:59 AM > Checking data...12/12/2018 9:48:00 AM > OK
12/12/2018 9:48:00 AM > Platform: LG Qualcomm
12/12/2018 9:48:00 AM > Selected port: COM20
12/12/2018 9:48:00 AM > Selected model: LS992
12/12/2018 9:48:00 AM > Reading info...
12/12/2018 9:48:02 AM > IMEI: 355602-07-393082-2
12/12/2018 9:48:02 AM > Android version: 7.0
12/12/2018 9:48:02 AM > Battery level: 18%
12/12/2018 9:48:02 AM > SW Version: 12/12/2018 9:48:02 AM > LS992ZVF
12/12/2018 9:48:02 AM > Mode: Normal
12/12/2018 9:48:02 AM > Firmware compiled date: Aug 14 2017
12/12/2018 9:48:02 AM > Firmware compiled time: 11:00:00
12/12/2018 9:48:02 AM > Firmware released date: Feb 1 2018
12/12/2018 9:48:02 AM > Firmware released time: 10:10:44
12/12/2018 9:48:02 AM > SW Version: 12/12/2018 9:48:02 AM > MPSS.TH.2.0.c1.4-00060-M8996FAAAANAZM-1.102675.1.109838.1
12/12/2018 9:48:02 AM > IMEI: 355602-07-393082-2
12/12/2018 9:48:02 AM > Bluetooth address: DC:0B:34:18:05:F6
12/12/2018 9:48:03 AM > Wi-Fi MAC address: DC:0B:34:80:79:B6
12/12/2018 9:48:03 AM > SPC: 608914
12/12/2018 9:48:03 AM > MEID: 35030526000000
12/12/2018 9:48:03 AM > Mobile ESN: 808D1BB1
12/12/2018 9:48:03 AM > ReadInfoCDMA: FUnlockSSD
12/12/2018 9:48:03 AM > ReadInfoCDMA: FGetSSDA
12/12/2018 9:48:03 AM > SSD_A: 0000000000000000
12/12/2018 9:48:03 AM > ReadInfoCDMA: FGetSSDB
12/12/2018 9:48:03 AM > SSD_B: 0000000000000000
12/12/2018 9:48:03 AM > ReadInfoCDMA: FGetAKEY
12/12/2018 9:48:03 AM > OTKSL: 700222
12/12/2018 9:48:03 AM > NAM Name: Sprint
12/12/2018 9:48:03 AM > User Lock Code: 0930
12/12/2018 9:48:03 AM > Selecting input file...12/12/2018 9:48:22 AM > OK
12/12/2018 9:48:22 AM > Source file: "LS992_35560207393082_12-12-2018_09-22-57.qcn"
12/12/2018 9:48:22 AM > Do You want to write IMEI from QCN file
or to leave current IMEI?
12/12/2018 9:48:26 AM > Write IMEI from QCN file!
12/12/2018 9:48:26 AM > Send SPC...12/12/2018 9:48:26 AM > OK
12/12/2018 9:48:26 AM > Writing QCN...
12/12/2018 9:48:26 AM > The ESN in QCN file and the phone do not match.
Do you still want to write this file?
12/12/2018 9:48:28 AM > Writing EFS...12/12/2018 9:48:36 AM > OK
12/12/2018 9:48:36 AM > Writing NV_Numbered Items...12/12/2018 9:48:38 AM > OK
12/12/2018 9:48:38 AM > Writing NV_Numbered SIM1 Items...12/12/2018 9:48:38 AM > OK
12/12/2018 9:48:39 AM > Writing Provisioning Items...12/12/2018 9:48:47 AM > OK
12/12/2018 9:48:47 AM > Writing QCN done!
12/12/2018 9:48:47 AM > Performed by 2.9.0 Software version.
12/12/2018 9:48:47 AM > Elapsed Time: 12:00:49 AM

I repeated the unlocking process again with the last credits I had.
I did the whole process as I finish explaining and nothing remains the same.

Best regards
Gabriel

Octopus box · 12-12-2018, 16:44

We have re-funded credits to your account, please check balance. We don't have another advice on how to fix this issue with your device, we need to have device with such problem in hands for researching.

12-07-2018, 19:36	#1 (permalink)
gabriel2004 Insane Poster Join Date: Feb 2004 Age: 52 Posts: 61 Member: 52201 Status: Offline Thanks Meter: 2	LS992 Sprint after unlocking (server unlock) question [Answered] Hi I need your help with a Lg Ls992 sprint after unlocking does not stop coming up on the screen unfortunately, LG IMS has stopped. What I can do ? best regards gabriel Last edited by Octopus box; 12-08-2018 at 10:16.

12-08-2018, 10:11	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,810 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,407	Hello. Please post here full Software log of the "Unlock" operation. Also post here photo of phone's screen with the inscription "unfortunately, LG IMS has stopped," we will check.

12-11-2018, 15:38	#4 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,810 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,407	Upload photo somewhere (to Google Disk or Mega, for example) and post here link.

12-11-2018, 21:00	#5 (permalink)
gabriel2004 Insane Poster Join Date: Feb 2004 Age: 52 Posts: 61 Member: 52201 Status: Offline Thanks Meter: 2	https://1drv.ms/u/s!Am5-92Z-CY3ea-famIBBN9EtYEg

12-11-2018, 21:05	#6 (permalink)
gabriel2004 Insane Poster Join Date: Feb 2004 Age: 52 Posts: 61 Member: 52201 Status: Offline Thanks Meter: 2	This happens when I insert the sim https://1drv.ms/u/s!Am5-92Z-CY3ea-famIBBN9EtYEg

12-12-2018, 08:31	#7 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,810 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,407	We have refunded 50 credits to your account, please check balance. Do Hard Reset, then update device firmware to ZVE or ZVF version and then repeat the "Unlock" operation again. Post here the result.

12-12-2018, 13:46	#9 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,810 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,407	You can also try to do the following at your own risk!: 1. Read QCN. 2. Reset Security. 3. Write QCN backup. Note! It will be not possible to repair security from backup after performing "Reset Security" operation! So do this at your own risk.

12-12-2018, 16:44	#11 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,810 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,407	We have re-funded credits to your account, please check balance. We don't have another advice on how to fix this issue with your device, we need to have device with such problem in hands for researching.