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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 10-03-2016, 16:45   #1 (permalink)
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Ls992 unlock problems


i have fully unlocked an ls992 for a *******r, the apn didnt appear so he restored his phone and he bring it to me because the phone lost the unlock, so i tried to do it again, restored the imei because it got broken, i re unlocked it again, and now it doesnt recongize the sim card, here are the logs

Welcome to Octoplus/Octopus Box LG Software version 2.3.9
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM209
Selected model: LS992
Reading info...
Model ID: LGLS992
IMEI: 355602-07-214880-6
Android version: 6.0.1
Battery level: 25%
Mode: Emergency
Initializing flash...OK
SW version: LS992ZV5_04
LAF Version: 1.1
Product ID: SM10S160424000102
IMEI: 355602-07-214880-6
Target operator: SPR
Hardware: rev_10
Reading partitions...OK
Reading Carrier...OK
Unlocking...OK
Writing Carrier...OK
Phone successfully unlocked!
Performed by 2.3.9 software version.
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Old 10-03-2016, 17:02   #2 (permalink)
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Hello.

Please install the latest Software version and perform "Unlock" operation again.
Post here the result.
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