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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 08-13-2016, 17:04   #1 (permalink)
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Smile Need help unlocking LG-K371 AT&T Phoenix 2 [Solved]


i'm stuck trying to get this phone unlocked.. any advise? it stays on reading NV items forever.. I've waited for about 10mins and nothing. Debugging is on, OEM unlock is on, and USB set to MTP mode.

------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM9
Selected model: K371
Reading info...
Model ID: LG-K371
IMEI: **************
Android version: 6.0
Battery level: 47%
Mode: Normal
Unlocking...
Reading QCN...
Send SPC...OK
Reading Mobile Property...OK
Reading Feature Mask...OK
Reading Roaming List 0...Failed!
Reading NV_Numbered Items...
---------------------------------------------------

Last edited by Octopus box; 08-15-2016 at 11:03.
 
Old 08-13-2016, 17:14   #2 (permalink)
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Quote:
Originally Posted by nasser4life View Post
i'm stuck trying to get this phone unlocked.. any advise? it stays on reading NV items forever.. I've waited for about 10mins and nothing. Debugging is on, OEM unlock is on, and USB set to MTP mode.

------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM9
Selected model: K371
Reading info...
Model ID: LG-K371
IMEI: **************
Android version: 6.0
Battery level: 47%
Mode: Normal
Unlocking...
Reading QCN...
Send SPC...OK
Reading Mobile Property...OK
Reading Feature Mask...OK
Reading Roaming List 0...Failed!
Reading NV_Numbered Items...
---------------------------------------------------
make sure you follow these steps
Remove SD and SIM cards from the phone;
Connect powered-on phone to PC with Micro USB cable;
Install necessary driver;
Click "Unlock" button;
Follow software instructions (prompts).
Note: To connect the phone in Normal Mode, do one of the following:

Enable "USB Debugging" mode;
Type 277634#*# or *#546368#*371# for coresponding Android version 5.x or 6.x, go to "Port Check Test" (or "SVC Menu -> Port Check Test") and switch "Port Check Test" to "Enabled".
 
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Old 08-13-2016, 17:23   #3 (permalink)
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Hello.

Try to enabled "Skip Read/Write QCN during Unlock operation" option, then repeat "Unlock" operation. Also, please use the latest Software version.
 
Old 08-13-2016, 17:58   #4 (permalink)
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set the Port Check Test to Enabled and issue solved. Thanks to onz quick reply.

--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM9
Selected model: K371
Reading info...
Model ID: LG-K371
IMEI: **************
Android version: 6.0
Battery level: 55%
Mode: Normal
Firmware compiled date: Feb 14 2016
Firmware compiled time: 23:00:00
Firmware released date: Mar 4 2016
Firmware released time: 16:54:50
SW Version: MPSS.JO.1.0.c5.7-00014-M8909EAAAANVZM-1.44108.1
IMEI: ***********
SPC: 000000
Unlocking...
Reading QCN...
Send SPC...OK
Reading Mobile Property...OK
Reading Feature Mask...OK
Reading Roaming List 0...OK
Reading NV_Numbered Items...OK
Reading NV_Numbered SIM1 Items...OK
Reading NV_Numbered SIM2 Items...OK
Reading NV Items...OK
Reading EFS...OK
Reading Provisioning Items...OK
Reading QCN done!
Backup saved to "K371_354885073081925_13-08-2016_12-30-21.qcn"
Do you want to create security backup?
Switching to Download mode...OK
Initializing flash...OK
Reading partitions...OK
Reading security area...OK
Backup saved to "K371_354885073081925_13-08-2016_12-37-05.SEC"
Switching to Normal mode...
Found model LGK371AT: ÿh `, at port COM9
Writing security area...OK
Rebooting phone...
Found model LGK371AT: ÿh `, at port COM9
Phone successfully unlocked!
Please, reboot the phone manually.
Performed by 2.3.7 software version.
 
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