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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 07-09-2019, 19:40   #1 (permalink)
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neep help! cant login [Answered]


Welcome to Octoplus/Octopus Box LG Software version 2.9.5
--------------------------------------------------------------------------------
Connecting to server ...Failed!
Your IP is in black list!
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Old 07-09-2019, 19:42   #2 (permalink)
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Welcome to Octoplus/Octopus Box LG Software version 2.9.5
--------------------------------------------------------------------------------
Connecting to server ...Failed!
Your IP is in black list!
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM435
Selected model: LMX210CM
Reading info...
Model ID: LM-X210CM
IMEI: 354376-09-969566-6
Android version: 7.1.2
Battery level: 72%
Mode: Normal
Firmware compiled date: Jun 20 2018
Firmware compiled time: 06:00:00
Firmware released date: Nov 27 2018
Firmware released time: 11:00:28
SW Version: MPSS.JO.3.0.c12-00013-8937_GENNS_PACK-1
IMEI: 354376-09-969566-6
Bluetooth address: 38:30:F9:E8:15:11
Wi-Fi MAC address: 38:30:F9:92:31:18
SPC: 000000
Unlocking...
Initializing ADB...OK
Waiting for phone...OK
Connecting to server...Failed!
Your IP is in black list!
Performed by 2.9.5 Software version.
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Old 07-10-2019, 08:23   #3 (permalink)
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Your IP is in black list!
Please, contact with our managers at online chat at www.gsmserver.com they will help You.

Try to use some search first:


Q: When I send a request to unlock the phone, I receive the following message “Could not connect to the server! Your IP is in black list!”
A: This particular message means that you have tried to input incorrect username or password of your Octopus account too many times. Because of this, to protect servers, your IP address has been blocked on the server side. Your IP address will remain blocked for approximately 30 minutes. Please make sure your account information is correct.
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