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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG

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Old 03-04-2020, 13:09   #46 (permalink)
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Quote:
Originally Posted by Octopus support View Post
Hello.

Please select in device model list: X510WM and do Read info operation, post here log.
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM72
Selected model: X510WM
Reading info...
Model ID: LM-X320EMWX320EMW10g
Incompatible model ID!
IMEI: 356679-10-xxxxxxxxx
Android version: 9
Battery level: 87%
Mode: Emergency
Initializing flash...OK
Platform: msm8937
SW version: LMX320EMWAT-64-V10g-EEA-XX-DEC-11-2019+0
Android version: 9
LAF Version: 1.1
Product ID: LC04S191231005540
IMEI: 356679-10-xxxxxxx
Target operator: LAO
Hardware: rev_10
Performed by 3.0.0 Software version.
 
Old 03-05-2020, 15:43   #47 (permalink)
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i lost my credit and phone didnt get unlocked
 
Old 03-08-2020, 05:33   #48 (permalink)
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I cannot install the latest version of octoplus and it generates an error in the installation
 
Old 03-09-2020, 14:56   #49 (permalink)
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Octoplus good update
 
Old 03-09-2020, 17:26   #50 (permalink)
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the installer has a problem with some corrupted files... ) tried in some PC
 
Old 03-09-2020, 23:49   #51 (permalink)
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Quote:
Originally Posted by namos23 View Post
I have same problem also. Obviously problem is not with user PC, antivirus, firewall, etc. Please investigate file for error and fix
there is even a youtube video describing this error and no solution yet for us. hope thei fix it in 3.0.1 update
 
Old 03-09-2020, 23:53   #52 (permalink)
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problem is installer

Quote:
Originally Posted by Octopus box View Post
@ sarce_1

There are no any problem with installer, etc, mnost likely the problem on your side with PC, antivurse, firewall... Please, contact with us via Skype, we'll check where can be the problem
dear supporter the problem is on the installer. there is a youtuber video explining it. same exact error at same exact point for all users with error is not for any antivirus or firewall. previous version of installers didn't give that error on 32bit systems see video https://www.youtube.com/watch?v=pzNqF7x9q3k&t=449s
 
Old 03-10-2020, 16:23   #53 (permalink)
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Welcome to Octoplus/Octopus Box LG Software version 3.0.0
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM205
Selected model: X510WM
Reading info...
Model ID: LM-X320EMWX320EMW10d
Incompatible model ID!
IMEI: 356679-10-075258-4
Android version: 9
Battery level: 87%
Mode: Normal
Performed by 3.0.0 Software version.
 
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