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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 02-07-2017, 09:02   #106 (permalink)
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Hello.

We have added more update attempts, please re-update your card again now.

Last edited by Octopus box; 02-07-2017 at 10:03.
 
Old 02-23-2017, 17:04   #107 (permalink)
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Updates exceeded

Please help

Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 00003xxx
Selected card: 0000003xxx
Updates count: 20
Updates limit: 20
Activations:
- LG - FULL (ver 2.4)
- Samsung - FULL (ver 2.4)
- JTAG (ver 2.4)
Creating secure connection...
The number of updates has exceeded the maximum value!
Could not create secure connection!

Last edited by Octopus box; 02-24-2017 at 09:02.
 
Old 02-24-2017, 09:02   #108 (permalink)
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Hi.

Please re-update your card again now, we've added more update attempts.
 
Old 03-02-2017, 12:14   #109 (permalink)
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update message and update limit

i have the same problem too every time i open a tool i get update the card message even if i update the card it gives me the message agin and the card limit is 39/41 andd the card serial number is 000106Axxx pleas octoplus team check it for me and thnx for the good work
Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 000106Axxx
Selected card: 000106Axxx
Updates count: 39
Updates limit: 41
Activations:
- LG - FULL (ver 2.4)
- Samsung - FULL (ver 2.4)
- JTAG (ver 2.4)

Last edited by Octopus box; 03-02-2017 at 12:48.
 
Old 03-02-2017, 12:47   #110 (permalink)
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Hello.

When Software asks to update card, just try to re-connect Box and run Software again without re-updating. Also, try to connect Box to another PC USB Motherboard port, don't use USB hubs, this is important. Try to clean card contacts. Try to put card into another Box or external card reader. Now we have added more update attempts to your card.

P.S. Please never post card S/N here, just write us to PM.
 
Old 03-02-2017, 17:27   #111 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

When Software asks to update card, just try to re-connect Box and run Software again without re-updating. Also, try to connect Box to another PC USB Motherboard port, don't use USB hubs, this is important. Try to clean card contacts. Try to put card into another Box or external card reader. Now we have added more update attempts to your card.

P.S. Please never post card S/N here, just write us to PM.
But this problem wont appears on samsung module only (for me) in LG module.
 
Old 03-02-2017, 19:32   #112 (permalink)
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Quote:
Originally Posted by crstelefonia View Post
But this problem wont appears on samsung module only (for me) in LG module.

I install the lg software in win7 and works fine, maybe there are a issue in win xp
 
Old 03-02-2017, 20:23   #113 (permalink)
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Quote:
Originally Posted by crstelefonia View Post
I install the lg software in win7 and works fine, maybe there are a issue in win xp

Now is working very well I don`t know what hapend, but I`m happy again
 
Old 03-05-2017, 17:01   #114 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

When Software asks to update card, just try to re-connect Box and run Software again without re-updating. Also, try to connect Box to another PC USB Motherboard port, don't use USB hubs, this is important. Try to clean card contacts. Try to put card into another Box or external card reader. Now we have added more update attempts to your card.

P.S. Please never post card S/N here, just write us to PM.
hi thnx for the quick response i connect the bow directly to the Motherboard usb and the contacts of the box is clean and to open the tool i must disconnect and connect about a hundred times to open and some times i have to update the card to re-open but i didn't remove the card ill try that
 
Old 03-29-2017, 08:36   #115 (permalink)
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sir my update count limit is exeeded 9/9
plz help sir where do i send my card sn????????
 
Old 03-29-2017, 08:39   #116 (permalink)
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Hello.

We have added You more update counts, please update your card again.
 
Old 03-30-2017, 15:08   #117 (permalink)
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updates exceeded please help
 
Old 03-30-2017, 15:18   #118 (permalink)
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Hi.

We have added more update attempts to your card and You can update the card again now.

Last edited by Octopus box; 03-30-2017 at 15:27.
 
Old 04-01-2017, 00:59   #119 (permalink)
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Hi octopus good night I'm having this problem, update limit exceeded, please help me.

Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 0000E23xx
Selected card: 000000E23xx
Updates count: 14
Updates limit: 14
Activations:
- LG - FULL (ver 2.5)
- Samsung - FULL (ver 2.5)
- JTAG (ver 2.5)
Creating secure connection...
The number of updates has exceeded the maximum value!
Could not create secure connection!

Last edited by Octopus box; 04-01-2017 at 08:26.
 
Old 04-01-2017, 08:27   #120 (permalink)
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Hi.

Please re-update your card again now, we've added more update attempts.
 
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