Octopus box card not found how to resolve ? - GSM-Forum

KIANZE · 07-17-2016, 21:09

My octopus lg an samsung box not connect i have CARD NOT FOUND i install the new update the same probleme how to resolve this ? my box not work again .

Octopus box · 07-18-2016, 09:22

Hello.

Please, run updater.exe (You can find this file in folder where Software are installed) and try to update card manually, after post here full Software log.

elsol · 06-12-2017, 20:51

hola
Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 00008C61
The card is not valid card.
Found 0 cards.
Please, check if the cards are inserted and all software that are working with the cards are closed

Octopus box · 06-13-2017, 06:50

Hello.

Please install the latest Octoplus LG Software version (Software), disconnect all devices from PC, re-connect Octopus Box, re-boot PC, run "Updater.exe" from Software installation folder and try to update card manually, after post here full Software log.

elsol · 06-19-2017, 17:32

hola no puedo usar sigue marcando el mismo erro

Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found 0 cards.
Please, check if the cards are inserted and all software that are working with the cards are closed

Octopus box · 06-20-2017, 07:53

Please remove card from box, clean all contacts, insert back into box and try to update card again, if problem still remain, remove card from box, insert it into external card reader (or into another Box as reader) and try to update card. Write here the result.

07-17-2016, 21:09	#1 (permalink)
KIANZE Freak Poster Join Date: Jun 2011 Posts: 345 Member: 1594600 Status: Offline Thanks Meter: 23	Octopus box card not found how to resolve ? My octopus lg an samsung box not connect i have CARD NOT FOUND i install the new update the same probleme how to resolve this ? my box not work again .

07-18-2016, 09:22	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,835 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,411	Hello. Please, run updater.exe (You can find this file in folder where Software are installed) and try to update card manually, after post here full Software log.

06-12-2017, 20:51	#3 (permalink)
elsol Junior Member Join Date: Apr 2008 Location: argentina Posts: 21 Member: 758656 Status: Offline Thanks Meter: 1	hola Searching for server... Server greeting: "Card updates server v.2.2" Searching installed cards... Found card with s/n 00008C61 The card is not valid card. Found 0 cards. Please, check if the cards are inserted and all software that are working with the cards are closed

06-13-2017, 06:50	#4 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,835 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,411	Hello. Please install the latest Octoplus LG Software version (Software), disconnect all devices from PC, re-connect Octopus Box, re-boot PC, run "Updater.exe" from Software installation folder and try to update card manually, after post here full Software log.

06-19-2017, 17:32	#5 (permalink)
elsol Junior Member Join Date: Apr 2008 Location: argentina Posts: 21 Member: 758656 Status: Offline Thanks Meter: 1	hola no puedo usar sigue marcando el mismo erro Searching for server... Server greeting: "Card updates server v.2.2" Searching installed cards... Found 0 cards. Please, check if the cards are inserted and all software that are working with the cards are closed

06-20-2017, 07:53	#6 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,835 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,411	Please remove card from box, clean all contacts, insert back into box and try to update card again, if problem still remain, remove card from box, insert it into external card reader (or into another Box as reader) and try to update card. Write here the result.