Octopus box card not found problem - GSM-Forum

fonsch · 08-01-2017, 14:09

Hello, I have a problem with the box, when I start the software I get "card not found", I tried on several pc, downloaded the packages of samsung and lg and I still see that message. What I can do? Sorry for my english, I'm using google translate

Octopus box · 08-01-2017, 14:16

Hello.

Please install the following card driver, restart PC, then check whether You can start the Software. card

fonsch · 08-01-2017, 15:52

I installed the driver you advised me but the same message still appears. I already cleaned the smart card, I verified that everything is well placed. Here is the system log:

Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 0008AB74
Selected card: 000008AB74
Updates count: 19
Updates limit: 31
Activations:
- LG - FULL (ver 2.5)
- Samsung - FULL (ver 2.5)
- JTAG (ver 2.5)
Creating secure connection...
Requesting firmware...
Writing card firmware...
Card firmware successfully updated!
Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 0008AB74
Selected card: 000008AB74
Updates count: 20
Updates limit: 31
Activations:
- LG - FULL (ver 2.5)
- Samsung - FULL (ver 2.5)
- JTAG (ver 2.5)
Creating secure connection...
Requesting firmware...
Writing card firmware...
Card firmware successfully updated!
Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 0008AB74
Selected card: 000008AB74
Updates count: 21
Updates limit: 31
Activations:
- LG - FULL (ver 2.5)
- Samsung - FULL (ver 2.5)
- JTAG (ver 2.5)
Creating secure connection...
Requesting firmware...
Writing card firmware...
Card firmware successfully updated!
Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 0008AB74
Selected card: 000008AB74
Updates count: 22
Updates limit: 31
Activations:
- LG - FULL (ver 2.5)
- Samsung - FULL (ver 2.5)
- JTAG (ver 2.5)
Activation string checking failed!
Please, contact to Your reseller.
Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 0008AB74
Selected card: 000008AB74
Updates count: 22
Updates limit: 31
Activations:
- LG - FULL (ver 2.5)
- Samsung - FULL (ver 2.5)
- JTAG (ver 2.5)
Creating secure connection...
Requesting firmware...
Writing card firmware...
Card firmware successfully updated!
Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 0008AB74
Selected card: 000008AB74
Updates count: 23
Updates limit: 31
Activations:
- LG - FULL (ver 2.5)
- Samsung - FULL (ver 2.5)
- JTAG (ver 2.5)
Creating secure connection...
Requesting firmware...
Writing card firmware...
Failed!
Error at cmd #4
Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found 0 cards.
Please, check if the cards are inserted and all software that are working with the cards are closed
Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found 0 cards.
Please, check if the cards are inserted and all software that are working with the cards are closed
Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found 0 cards.
Please, check if the cards are inserted and all software that are working with the cards are closed
Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found 0 cards.
Please, check if the cards are inserted and all software that are working with the cards are closed

Octopus box · 08-01-2017, 16:02

There's no need to manually update the card.

Please try to use different USB ports of PC motherboard for connection of the box. If problem will remain the same on different ports - remove the card from the box, connect it via external smart card reader (dongle) and try to run the Software again.

08-01-2017, 14:09	#1 (permalink)
fonsch Junior Member Join Date: Jan 2007 Posts: 3 Member: 432213 Status: Offline Thanks Meter: 0	Octopus box card not found problem Hello, I have a problem with the box, when I start the software I get "card not found", I tried on several pc, downloaded the packages of samsung and lg and I still see that message. What I can do? Sorry for my english, I'm using google translate

08-01-2017, 14:16	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,834 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,411	Hello. Please install the following card driver, restart PC, then check whether You can start the Software. card

08-01-2017, 15:52	#3 (permalink)
fonsch Junior Member Join Date: Jan 2007 Posts: 3 Member: 432213 Status: Offline Thanks Meter: 0	I installed the driver you advised me but the same message still appears. I already cleaned the smart card, I verified that everything is well placed. Here is the system log: Searching for server... Server greeting: "Card updates server v.2.2" Searching installed cards... Found card with s/n 0008AB74 Selected card: 000008AB74 Updates count: 19 Updates limit: 31 Activations: - LG - FULL (ver 2.5) - Samsung - FULL (ver 2.5) - JTAG (ver 2.5) Creating secure connection... Requesting firmware... Writing card firmware... Card firmware successfully updated! Searching for server... Server greeting: "Card updates server v.2.2" Searching installed cards... Found card with s/n 0008AB74 Selected card: 000008AB74 Updates count: 20 Updates limit: 31 Activations: - LG - FULL (ver 2.5) - Samsung - FULL (ver 2.5) - JTAG (ver 2.5) Creating secure connection... Requesting firmware... Writing card firmware... Card firmware successfully updated! Searching for server... Server greeting: "Card updates server v.2.2" Searching installed cards... Found card with s/n 0008AB74 Selected card: 000008AB74 Updates count: 21 Updates limit: 31 Activations: - LG - FULL (ver 2.5) - Samsung - FULL (ver 2.5) - JTAG (ver 2.5) Creating secure connection... Requesting firmware... Writing card firmware... Card firmware successfully updated! Searching for server... Server greeting: "Card updates server v.2.2" Searching installed cards... Found card with s/n 0008AB74 Selected card: 000008AB74 Updates count: 22 Updates limit: 31 Activations: - LG - FULL (ver 2.5) - Samsung - FULL (ver 2.5) - JTAG (ver 2.5) Activation string checking failed! Please, contact to Your reseller. Searching for server... Server greeting: "Card updates server v.2.2" Searching installed cards... Found card with s/n 0008AB74 Selected card: 000008AB74 Updates count: 22 Updates limit: 31 Activations: - LG - FULL (ver 2.5) - Samsung - FULL (ver 2.5) - JTAG (ver 2.5) Creating secure connection... Requesting firmware... Writing card firmware... Card firmware successfully updated! Searching for server... Server greeting: "Card updates server v.2.2" Searching installed cards... Found card with s/n 0008AB74 Selected card: 000008AB74 Updates count: 23 Updates limit: 31 Activations: - LG - FULL (ver 2.5) - Samsung - FULL (ver 2.5) - JTAG (ver 2.5) Creating secure connection... Requesting firmware... Writing card firmware... Failed! Error at cmd #4 Searching for server... Server greeting: "Card updates server v.2.2" Searching installed cards... Found 0 cards. Please, check if the cards are inserted and all software that are working with the cards are closed Searching for server... Server greeting: "Card updates server v.2.2" Searching installed cards... Found 0 cards. Please, check if the cards are inserted and all software that are working with the cards are closed Searching for server... Server greeting: "Card updates server v.2.2" Searching installed cards... Found 0 cards. Please, check if the cards are inserted and all software that are working with the cards are closed Searching for server... Server greeting: "Card updates server v.2.2" Searching installed cards... Found 0 cards. Please, check if the cards are inserted and all software that are working with the cards are closed

08-01-2017, 16:02	#4 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,834 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,411	There's no need to manually update the card. Please try to use different USB ports of PC motherboard for connection of the box. If problem will remain the same on different ports - remove the card from the box, connect it via external smart card reader (dongle) and try to run the Software again.