octopus new to work on their server [Answered]

[sodiq120]

lg tp450 credit taken twice and phone fail to unlock first i try lg tool fail and credit taken then octopus suite fail credit taken trying to reach support on skype no reply
--------------------------------------------------------------------------------
Connecting to server ...OK
Username: sodiq120
Authorizing...OK
Checking balance...OK
Your balance: 100 credits.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM452
Selected model: TP450
Reading info...
Model ID: LG-TP450
IMEI: 357016-08-106102-5
Android version: 7.0
Battery level: 50%
Trying to enable Diagnostics ports...
Found model LGTP450A: ÿh at port COM452
Checking root access...
Initializing ADB...OK
Waiting for phone...OK
Phone is already rooted.
--------------------------------------------------------------------------------
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: sodiq120
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Unlock" operation you need to have 100 credits.
Sending exploit...OK
Executing exploit...OK
Sending data to server...OK
Calculating. Please Wait...OK
Unlocking...
Unlock Failed
Please, reboot the phone and try again.
Rebooting phone...
Performed by 2.9.4 Software version.
--------------------------------------------------------------------------------
Connecting to server ...OK
Username: sodiq120
Authorizing...OK
Checking balance...OK
Your balance: 0 credits.
--------------------------------------------------------------------------------
Connecting to server ...OK
Username: sodiq120
Authorizing...OK
Checking balance...OK
Your balance: 0 credits. Welcome to Octoplus Suite version 1.5.8
-------------------------------------------------------------------------------------------
Connecting to server...OK
Username: sodiq120
Authorizing...OK
Checking balance...OK
Your balance: 100 credits.
Octopus smart card is present.
Checking smart card...OK
Smart card activations: LG, Samsung
-------------------------------------------------------------------------------------------
Searching for USB diagnostic port...
Found diagnostic port: COM452
Reading info...
IMEI: 357016-08-106102-5
Initializing Android Debug Bridge...OK
Searching for a phone. Please wait...
Selected model: TP450
Detected phone model: LG-TP450
Firmware compiled date: Mon Aug 21 12:23:28 KST 2017
Android version: 7.0 (NRD90U)
SIM 1: absent
Checking root access...
Device is already rooted.
-------------------------------------------------------------------------------------------
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: sodiq120
Authorizing...OK
Checking balance...OK
Checking operation...OK
Your balance: 100 credits.
-------------------------------------------------------------------------------------------
Sending device information...
Sending exploit...OK
Executing exploit...OK
Sending data to server...
Calculating. Please, wait...OK
Unlocking...
Unlock Failed
Rebooting device...
-------------------------------------------------------------------------------------------
Connecting to server...OK
Username: sodiq120
Authorizing...OK
Checking balance...OK
Your balance: 0 credits.
Octopus smart card is present.
Checking smart card...OK
Smart card activations: LG, Samsung

[Octopus box]

Performed by 2.9.4 Software version.

Hello.


According to Software manual, You are using not actual Software version, please download and install the latest Software version and repeat Unlock operation

[sodiq120]

Originally Posted by Octopus box

Hello.


According to Software manual, You are using not actual Software version, please download and install the latest Software version and repeat Unlock operation

i use latest software still giving error and credit was taken twice how do i request refund 200credit taken now and phone still not unlock

[sodiq120]

6/18/2019 12:07:35 PM > Searching for server...
6/18/2019 12:07:36 PM > Trying to ping server...6/18/2019 12:07:36 PM > ok
6/18/2019 12:07:36 PM > Trying connect to server...
6/18/2019 12:07:36 PM > Server greeting: Card updates server v.2.2
6/18/2019 12:07:37 PM > Searching installed cards...
6/18/2019 12:07:37 PM > Found card with s/n: 100088189
6/18/2019 12:07:37 PM > Server check...
6/18/2019 12:07:37 PM > Server Check succesfull!
6/18/2019 12:07:37 PM > Server Check succesfull!
6/18/2019 12:07:40 PM > Welcome to Octoplus/Octopus Box LG Software version 2.9.5
6/18/2019 12:12:37 PM > --------------------------------------------------------------------------------
6/18/2019 12:12:37 PM > Connecting to server ...6/18/2019 12:12:38 PM > OK
6/18/2019 12:12:38 PM > Username: sodiq120
6/18/2019 12:12:38 PM > Authorizing...6/18/2019 12:12:39 PM > OK
6/18/2019 12:12:39 PM > Checking balance...6/18/2019 12:12:39 PM > OK
6/18/2019 12:12:39 PM > Your balance: 100 credits.
6/18/2019 12:12:57 PM > --------------------------------------------------------------------------------
6/18/2019 12:12:57 PM > Checking data...6/18/2019 12:12:57 PM > OK
6/18/2019 12:12:57 PM > Platform: LG Qualcomm
6/18/2019 12:12:57 PM > Selected port: COM982
6/18/2019 12:12:57 PM > Selected model: TP450
6/18/2019 12:12:57 PM > Reading info...
6/18/2019 12:12:59 PM > Model ID: LG-TP450
6/18/2019 12:12:59 PM > IMEI: 357016-08-106102-5
6/18/2019 12:12:59 PM > Android version: 7.0
6/18/2019 12:12:59 PM > Battery level: 44%
6/18/2019 12:12:59 PM > Mode: Normal
6/18/2019 12:12:59 PM > Firmware compiled date: Jul 27 2017
6/18/2019 12:12:59 PM > Firmware compiled time: 05:00:00
6/18/2019 12:12:59 PM > Firmware released date: Aug 21 2017
6/18/2019 12:12:59 PM > Firmware released time: 12:34:53
6/18/2019 12:12:59 PM > SW Version: 6/18/2019 12:12:59 PM > MPSS.TA.2.3.c4-00026-8940_GEN_PACK-1
6/18/2019 12:12:59 PM > IMEI: 357016-08-106102-5
6/18/2019 12:12:59 PM > SPC: 000000
6/18/2019 12:12:59 PM > Checking root access...
6/18/2019 12:12:59 PM > Initializing ADB...6/18/2019 12:13:00 PM > OK
6/18/2019 12:13:00 PM > Waiting for phone...
6/18/2019 12:13:01 PM > Please, reconnect phone, enable USB debugging, and try again.
6/18/2019 12:13:01 PM > To enable USB debugging, please perform the following steps:
1. Disconnect cable
2. Install LG Android ADB drivers
3. Go to "Settings" -> "About phone" -> "Software information"
4. Click on Build number 5 times
5. Enable "Settings" -> "Developer options" -> "USB debugging" option
6. Connect the cable and check, whether ADB interface has appeared in PC Device Manager.
6/18/2019 12:13:31 PM > Performed by 2.9.5 Software version.
6/18/2019 12:13:31 PM > Elapsed Time: 12:00:36 AM
6/18/2019 12:18:28 PM > --------------------------------------------------------------------------------
6/18/2019 12:18:28 PM > Checking data...6/18/2019 12:18:29 PM > OK
6/18/2019 12:18:29 PM > Platform: LG Qualcomm
6/18/2019 12:18:29 PM > Selected port: COM982
6/18/2019 12:18:29 PM > Selected model: TP450
6/18/2019 12:18:29 PM > Reading info...
6/18/2019 12:18:31 PM > Model ID: LG-TP450
6/18/2019 12:18:31 PM > IMEI: 357016-08-106102-5
6/18/2019 12:18:31 PM > Android version: 7.0
6/18/2019 12:18:31 PM > Battery level: 46%
6/18/2019 12:18:31 PM > Mode: Normal
6/18/2019 12:18:31 PM > Firmware compiled date: Jul 27 2017
6/18/2019 12:18:31 PM > Firmware compiled time: 05:00:00
6/18/2019 12:18:31 PM > Firmware released date: Aug 21 2017
6/18/2019 12:18:31 PM > Firmware released time: 12:34:53
6/18/2019 12:18:31 PM > SW Version: 6/18/2019 12:18:31 PM > MPSS.TA.2.3.c4-00026-8940_GEN_PACK-1
6/18/2019 12:18:31 PM > IMEI: 357016-08-106102-5
6/18/2019 12:18:31 PM > SPC: 000000
6/18/2019 12:18:31 PM > Checking root access...
6/18/2019 12:18:31 PM > Initializing ADB...6/18/2019 12:18:32 PM > OK
6/18/2019 12:18:32 PM > Waiting for phone...6/18/2019 12:18:34 PM > OK
6/18/2019 12:18:38 PM > Phone is already rooted.
6/18/2019 12:18:41 PM > --------------------------------------------------------------------------------
6/18/2019 12:18:41 PM > Connecting to server...6/18/2019 12:18:42 PM > OK
6/18/2019 12:18:42 PM > Octopus smart card is present.
6/18/2019 12:18:42 PM > Checking smart card...6/18/2019 12:18:45 PM > OK
6/18/2019 12:18:45 PM > Username: sodiq120
6/18/2019 12:18:45 PM > Authorizing...6/18/2019 12:18:46 PM > OK
6/18/2019 12:18:46 PM > Checking balance...6/18/2019 12:18:47 PM > OK
6/18/2019 12:18:47 PM > Checking operation...6/18/2019 12:18:49 PM > OK
6/18/2019 12:18:49 PM > Sending device information...6/18/2019 12:18:50 PM > OK
6/18/2019 12:18:50 PM > Get credits, needed for current operation...6/18/2019 12:18:51 PM > OK
6/18/2019 12:18:51 PM > Your balance: 100 credits.
6/18/2019 12:18:51 PM > To perform "Unlock" operation you need to have 0 credits.
6/18/2019 12:18:51 PM > Sending exploit...6/18/2019 12:18:52 PM > OK
6/18/2019 12:18:52 PM > Executing exploit...6/18/2019 12:18:59 PM > OK
6/18/2019 12:18:59 PM > Sending data to server...6/18/2019 12:19:28 PM > OK
6/18/2019 12:19:28 PM > Calculating. Please Wait...6/18/2019 12:19:56 PM > OK
6/18/2019 12:19:56 PM > Unlocking...
6/18/2019 12:20:26 PM > Unlock Failed
6/18/2019 12:20:26 PM > Please, reboot the phone and try again.
6/18/2019 12:20:26 PM > Rebooting phone...
6/18/2019 12:20:26 PM > Performed by 2.9.5 Software version.
6/18/2019 12:20:26 PM > Elapsed Time: 12:01:59 AM

[Octopus box]

Unfortunately, no other solution for this device right now

[sodiq120]

Originally Posted by Octopus box

Unfortunately, no other solution for this device right now

So how do I get refund credit taken twice 200credit now

[Octopus box]

Ther credits were refunded to your account