P500 stuck in emergency mode. - GSM-Forum

Alinus · 06-22-2012, 11:25

coustumer triet to upgrade phone's firmware and ended in emergency mode.

cannot flash firmware with octopus, with or without write bootloaders option checked.
i've tried both 10v and 20v firmware without succes. any help would be appreciated.

Welcome to Octopus Box LG Software version 2.1.3
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM14
Selected model: P500
Reading info...OK
Mode: Emergency
Model ID: BS/P500/7D
Opening "LGP500-FOR-UNLOCK.oct"...OK
Checking partition...OK
Write BootLoaders: Yes
Writing QCSBL header...OK
Writing QCSBL...OK
Writing OEMSBL...
Failed!
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM14
Selected model: P500
Reading info...OK
Mode: Emergency
Model ID: BS/P500/7D
Opening "LGP500-FOR-UNLOCK.oct"...OK
Checking partition...OK
Write BootLoaders: No
Writing AMSS...Failed!
--------------------------------------------------------------------------------

Octopus box · 06-23-2012, 10:12

Hello.

Please perform the next steps:
1. Put the phone into Emergency Mode manually (disconnect the cable, reconnect the battery, press and hold "Back" + "Vol+" + "Power ON" keys and connect the USB cable).
2. Make Unlock.
3. Put the phone into Emergency Mode manually again.
4. Select firmware "LGP500AT-00-V20c-EUR-XX-JUN-20-2011+0".
5. Select (check) "Write boot loaders" option.
7. Press "Write firmware" button.

Note: if there will occurs an error during process of writing firmware, You mandatory should reconnect the battery and put the phone into Emergency Mode manually and repeat the procedure of writing firmware again! Otherwise, phone's boot can be damage!
Please uninstall all BB software, modem dashboard software and PC Suite software.
Also please don't use USB hubs or PCI USB ports, You need to use motherboard USB ports only!

Also please, make sure the phone's battery is fully charged. Disconnect all other devices from the computer (including phones, modems, etc.) and close all other running programs. To avoid errors in the flashing process, use a clean PC (without any installed drivers for other Qualcomm-based devices). You should not run any other
programs or attach new devices to your computer during the flashing! Please, follow these simple precautions to avoid damaging your phone.

Alinus · 06-23-2012, 11:37

already done that.
6/22/2012 1:22:14 PM > Platform: LG Qualcomm
6/22/2012 1:22:14 PM > Selected port: COM14
6/22/2012 1:22:14 PM > Selected model: P500h
6/22/2012 1:22:14 PM > Reading info...6/22/2012 1:22:14 PM > OK
6/22/2012 1:22:14 PM > Mode: Emergency
6/22/2012 1:22:14 PM > Model ID: BS/P500/7D
6/22/2012 1:22:14 PM > Opening "LGP500AT-00-V20c-EUR-XX-JUN-20-2011+0.oct"...6/22/2012 1:22:14 PM > OK
6/22/2012 1:22:14 PM > Checking partition...6/22/2012 1:22:14 PM > OK
6/22/2012 1:22:15 PM > Write BootLoaders: Yes
6/22/2012 1:22:15 PM > Writing QCSBL header...6/22/2012 1:22:15 PM > OK
6/22/2012 1:22:15 PM > Writing QCSBL...6/22/2012 1:22:15 PM > OK
6/22/2012 1:22:15 PM > Writing OEMSBL...
6/22/2012 1:22:16 PM > Failed!

also tried with this flash as i've seen you;ve recomended on another thread:

6/23/2012 1:31:05 PM > Platform: LG Qualcomm
6/23/2012 1:31:05 PM > Selected port: COM14
6/23/2012 1:31:05 PM > Selected model: P500
6/23/2012 1:31:05 PM > Reading info...6/23/2012 1:31:05 PM > OK
6/23/2012 1:31:05 PM > Mode: Emergency
6/23/2012 1:31:05 PM > Model ID: BS/P500/7D
6/23/2012 1:31:05 PM > Opening "LGP509AT-00-V10l-TMO-US-OCT-23-2010+0.oct"...6/23/2012 1:31:05 PM > OK
6/23/2012 1:31:05 PM > Checking partition...6/23/2012 1:31:05 PM > OK
6/23/2012 1:31:05 PM > Write BootLoaders: Yes
6/23/2012 1:31:05 PM > Writing QCSBL header...6/23/2012 1:31:05 PM > OK
6/23/2012 1:31:05 PM > Writing QCSBL...6/23/2012 1:31:05 PM > OK
6/23/2012 1:31:05 PM > Writing OEMSBL...
6/23/2012 1:31:08 PM > Failed!
6/23/2012 1:31:27 PM >

Alinus · 06-23-2012, 11:39

as for unlock option i get this:

6/23/2012 1:38:21 PM > Platform: LG Qualcomm
6/23/2012 1:38:21 PM > Selected port: COM14
6/23/2012 1:38:21 PM > Selected model: P500
6/23/2012 1:38:21 PM > Reading info...6/23/2012 1:38:21 PM > OK
6/23/2012 1:38:21 PM > Mode: Emergency
6/23/2012 1:38:21 PM > Model ID: BS/P500/7D
6/23/2012 1:38:21 PM > Unlocking...
6/23/2012 1:38:21 PM > To avoid damaging your phone, please, follow these simple precautions:
Use a clean PC (without any installed drivers and software for BlackBerry phones, modem Dashboard software, Phone PC suites software).
Please, make sure the phone's battery is fully charged.
You should not run any other programs or attach new devices to your computer during this operation!
6/23/2012 1:38:26 PM > Sending loader...
6/23/2012 1:38:26 PM > Failed!
6/23/2012 1:38:26 PM > Error code: ZXLCALSZXC
6/23/2012 1:38:47 PM >

Octopus box · 06-23-2012, 11:44

Try to re-flash a few times, without Unlock.

Uninstall all BB software, modem dashboard software and PC Suite software.
Also please don't use USB hubs or PCI USB ports, You need to use motherboard USB ports only!

Alinus · 06-25-2012, 10:00

same problem on clean win xp enviroment. any other sugestions?

Octopus box · 06-25-2012, 10:08

Try to re-flash the phone using original LG flasher. If the problem will be the same - this can be HW problem.

06-22-2012, 11:25	#1 (permalink)
Alinus No Life Poster Join Date: Aug 2002 Location: Romania, The Bla Bla Country Age: 33 Posts: 1,934 Member: 14279 Status: Offline Thanks: 20 Thanked 23 Times in 16 Posts	P500 stuck in emergency mode. coustumer triet to upgrade phone's firmware and ended in emergency mode. cannot flash firmware with octopus, with or without write bootloaders option checked. i've tried both 10v and 20v firmware without succes. any help would be appreciated. Welcome to Octopus Box LG Software version 2.1.3 -------------------------------------------------------------------------------- Platform: LG Qualcomm Selected port: COM14 Selected model: P500 Reading info...OK Mode: Emergency Model ID: BS/P500/7D Opening "LGP500-FOR-UNLOCK.oct"...OK Checking partition...OK Write BootLoaders: Yes Writing QCSBL header...OK Writing QCSBL...OK Writing OEMSBL... Failed! -------------------------------------------------------------------------------- Platform: LG Qualcomm Selected port: COM14 Selected model: P500 Reading info...OK Mode: Emergency Model ID: BS/P500/7D Opening "LGP500-FOR-UNLOCK.oct"...OK Checking partition...OK Write BootLoaders: No Writing AMSS...Failed! --------------------------------------------------------------------------------

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06-23-2012, 10:12	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Posts: 11,240 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks: 3,683 Thanked 4,985 Times in 2,645 Posts	Hello. Please perform the next steps: 1. Put the phone into Emergency Mode manually (disconnect the cable, reconnect the battery, press and hold "Back" + "Vol+" + "Power ON" keys and connect the USB cable). 2. Make Unlock. 3. Put the phone into Emergency Mode manually again. 4. Select firmware "LGP500AT-00-V20c-EUR-XX-JUN-20-2011+0". 5. Select (check) "Write boot loaders" option. 7. Press "Write firmware" button. Note: if there will occurs an error during process of writing firmware, You mandatory should reconnect the battery and put the phone into Emergency Mode manually and repeat the procedure of writing firmware again! Otherwise, phone's boot can be damage! Please uninstall all BB software, modem dashboard software and PC Suite software. Also please don't use USB hubs or PCI USB ports, You need to use motherboard USB ports only! Also please, make sure the phone's battery is fully charged. Disconnect all other devices from the computer (including phones, modems, etc.) and close all other running programs. To avoid errors in the flashing process, use a clean PC (without any installed drivers for other Qualcomm-based devices). You should not run any other programs or attach new devices to your computer during the flashing! Please, follow these simple precautions to avoid damaging your phone.

06-23-2012, 11:44	#5 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Posts: 11,240 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks: 3,683 Thanked 4,985 Times in 2,645 Posts	Try to re-flash a few times, without Unlock. Uninstall all BB software, modem dashboard software and PC Suite software. Also please don't use USB hubs or PCI USB ports, You need to use motherboard USB ports only!

06-25-2012, 10:00	#6 (permalink)
Alinus No Life Poster Join Date: Aug 2002 Location: Romania, The Bla Bla Country Age: 33 Posts: 1,934 Member: 14279 Status: Offline Thanks: 20 Thanked 23 Times in 16 Posts	same problem on clean win xp enviroment. any other sugestions?

06-25-2012, 10:08	#7 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Posts: 11,240 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks: 3,683 Thanked 4,985 Times in 2,645 Posts	Try to re-flash the phone using original LG flasher. If the problem will be the same - this can be HW problem.