P712 Problem help please - GSM-Forum

Dany · 06-25-2014, 10:09

Hi,
I have a problem with P712
I try to make a hard reset and I cant
I flashed but the phone not restored
When I enter in the menu-restore cant delete user data, nothing happend

Also I make Factory Reset with sw and nothing happend

Can help me please ?
Thanks

Octopus box · 06-25-2014, 10:19

Hello.

Try to do the next:

1. Fully charge phone's battery.
2. Install the latest Software version (Software).
3. Re-connect the battery and put the phone into Emergency/Download Mode manually.
4. Make Repair security.
5. Re-connect the battery and put the phone into Emergency/Download Mode manually.
6. Re-flash the phone.
7. Power the phone on and make Repair NVM.
8. Write here the result.

Dany · 06-25-2014, 19:44

I make all that you told me but the phone not make anything.
Its the same

Octopus box · 06-26-2014, 06:38

Post here full Software log with all of these actions, we should look, what You have done exactly.

Dany · 10-17-2014, 10:23

This is the log

--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM59
Selected model: P712
Reading info...OK
Mode: Normal
Model ID: LGP712
Firmware compiled date: Feb 22 2013
Firmware compiled time: 00:00:00
Firmware released date: Jan 20 2014
Firmware released time: 16:59:21
SW Version: LGP712AT-00-V10a-SCA-XXX-MAR-01-2013+0
IMEI: 355737-05-377xxxx-x
Switching to Download mode...OK
Searching security area...OK
Reading security area...OK
Backup saved to "P712_3557370537xxxxx_17-10-2014_06-20-50.SEC"
Analyzing security...
Writing security area...OK
Switching to Normal mode...
Found model LGP712 at port COM59
Finalizing...OK
Rebooting phone...OK
Security succesfully repaired.
Rebooting phone...

Octopus box · 10-17-2014, 10:49

Re-flash the phone again. If the problem is the same - check phone's HW, most likely, this is HW issue.

06-25-2014, 10:09	#1 (permalink)
Dany No Life Poster Join Date: Aug 2004 Location: In my country Age: 56 Posts: 1,809 Member: 77002 Status: Offline Sonork: 100.1657194 Thanks Meter: 79	P712 Problem help please Hi, I have a problem with P712 I try to make a hard reset and I cant I flashed but the phone not restored When I enter in the menu-restore cant delete user data, nothing happend Also I make Factory Reset with sw and nothing happend Can help me please ? Thanks

06-25-2014, 10:19	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,846 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,412	Hello. Try to do the next: 1. Fully charge phone's battery. 2. Install the latest Software version (Software). 3. Re-connect the battery and put the phone into Emergency/Download Mode manually. 4. Make Repair security. 5. Re-connect the battery and put the phone into Emergency/Download Mode manually. 6. Re-flash the phone. 7. Power the phone on and make Repair NVM. 8. Write here the result.

06-25-2014, 19:44	#3 (permalink)
Dany No Life Poster Join Date: Aug 2004 Location: In my country Age: 56 Posts: 1,809 Member: 77002 Status: Offline Sonork: 100.1657194 Thanks Meter: 79	I make all that you told me but the phone not make anything. Its the same

06-26-2014, 06:38	#4 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,846 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,412	Post here full Software log with all of these actions, we should look, what You have done exactly.

10-17-2014, 10:23	#5 (permalink)
Dany No Life Poster Join Date: Aug 2004 Location: In my country Age: 56 Posts: 1,809 Member: 77002 Status: Offline Sonork: 100.1657194 Thanks Meter: 79	This is the log -------------------------------------------------------------------------------- Checking data...OK Platform: LG Qualcomm Selected port: COM59 Selected model: P712 Reading info...OK Mode: Normal Model ID: LGP712 Firmware compiled date: Feb 22 2013 Firmware compiled time: 00:00:00 Firmware released date: Jan 20 2014 Firmware released time: 16:59:21 SW Version: LGP712AT-00-V10a-SCA-XXX-MAR-01-2013+0 IMEI: 355737-05-377xxxx-x Switching to Download mode...OK Searching security area...OK Reading security area...OK Backup saved to "P712_3557370537xxxxx_17-10-2014_06-20-50.SEC" Analyzing security... Writing security area...OK Switching to Normal mode... Found model LGP712 at port COM59 Finalizing...OK Rebooting phone...OK Security succesfully repaired. Rebooting phone...

10-17-2014, 10:49	#6 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,846 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,412	Re-flash the phone again. If the problem is the same - check phone's HW, most likely, this is HW issue.