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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG

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Old 07-18-2019, 09:37   #1 (permalink)
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pc crash or stuck when flash q610em and other model [Answered]


2019/7/16 10:55:44 > Searching for server...
2019/7/16 10:55:44 > Trying to ping server...2019/7/16 10:55:44 > ok
2019/7/16 10:55:44 > Trying connect to server...
2019/7/16 10:55:44 > Server greeting: Card updates server v.2.2
2019/7/16 10:55:44 > Searching installed cards...
2019/7/16 10:55:44 > Found card with s/n: 101038C78
2019/7/16 10:55:44 > Server check...
2019/7/16 10:55:45 > Server Check succesfull!
2019/7/16 10:55:45 > Server Check succesfull!
2019/7/16 10:55:47 > Welcome to Octoplus/Octopus Box LG Software version 2.9.5
2019/7/16 11:11:56 > --------------------------------------------------------------------------------
2019/7/16 11:11:56 > Checking data...2019/7/16 11:11:57 > OK
2019/7/16 11:11:57 > Platform: LG MTK
2019/7/16 11:11:57 > Selected port: COM6
2019/7/16 11:11:57 > Selected baudrate: 921600
2019/7/16 11:11:57 > Selected model: Q610EM
2019/7/16 11:11:57 > Selected USB connection type
2019/7/16 11:11:59 > Please, disconnect cable, reconnect battery, connect P999 cable (with 910k resistor)
2019/7/16 11:11:59 > or
2019/7/16 11:11:59 > Reconnect battery, press and hold "Vol+" for 10 seconds and connect Micro USB cable.
2019/7/16 11:12:06 > Phone found at port COM26
2019/7/16 11:12:10 > Mode: Emergency
2019/7/16 11:12:10 > Initializing flash...2019/7/16 11:12:12 > OK
2019/7/16 11:12:13 > Model ID: LM-Q610EM
2019/7/16 11:12:13 > Platform: mt6750
2019/7/16 11:12:13 > Android version: 8.1.0
2019/7/16 11:12:13 > SW version: LMQ610EMAT-00-V10e-EUR-XX-JUL-10-2018+0
2019/7/16 11:12:13 > LAF Version: 1.1
2019/7/16 11:12:13 > Product ID: CY17S180804001353
2019/7/16 11:12:13 > IMEI: 355584-09-149922-2
2019/7/16 11:12:13 > Target operator: LAO
2019/7/16 11:12:13 > Hardware: rev_10
2019/7/16 11:12:13 > Battery level: 6%
2019/7/16 11:12:13 > Opening "Q610EM10l_00_OPEN_EU_OP_0103.kdz"...2019/7/16 11:12:13 > OK
2019/7/16 11:12:13 > Firmware version: Q61011b
2019/7/16 11:12:13 > Firmware model: LM-Q610
2019/7/16 11:12:13 > Prepairing firmware...
2019/7/16 11:12:13 > Selecting firmware partitions...2019/7/16 11:12:14 > OK
2019/7/16 11:12:14 > Selected default partitions!2019/7/16 11:12:14 > OK
2019/7/16 11:12:14 > Sending signature...2019/7/16 11:12:15 > OK
2019/7/16 11:12:15 > Setting options...2019/7/16 11:12:17 > OK
2019/7/16 11:12:17 > Reading partitions...2019/7/16 11:12:17 > OK
2019/7/16 11:12:17 > LAF Error: 80000119.
2019/7/16 11:12:17 > Do you want to format User Data?
2019/7/16 11:12:19 > Formating USERDATA...2019/7/16 11:12:23 > OK
2019/7/16 11:12:23 > Formating ENCRYPT...2019/7/16 11:12:27 > OK
2019/7/16 11:12:27 > Writing 1/100 preloader_0.bin...2019/7/16 11:12:32 > OK
2019/7/16 11:12:32 > Writing 2/100 pgpt_0.bin...2019/7/16 11:12:33 > OK
2019/7/16 11:12:33 > Writing 3/100 lk_a_98304.bin...2019/7/16 11:12:33 > OK
2019/7/16 11:12:33 > Writing 4/100 laf_a_102400.bin...2019/7/16 11:12:34 > OK
2019/7/16 11:12:34 > Writing 5/100 boot_a_218112.bin...2019/7/16 11:12:36 > OK
2019/7/16 11:12:36 > Writing 6/100 logo_a_314368.bin...2019/7/16 11:12:36 > OK
2019/7/16 11:12:36 > Writing 7/100 secro_409600.bin...2019/7/16 11:12:36 > OK
2019/7/16 11:12:36 > Writing 8/100 tee_a_438272.bin...2019/7/16 11:12:36 > OK
2019/7/16 11:12:36 > Writing 9/100 rct_563200.bin...2019/7/16 11:12:36 > OK
2019/7/16 11:12:36 > Writing 10/100 efuse_609280.bin...2019/7/16 11:12:37 > OK
2019/7/16 11:12:37 > Writing 11/100 md1img_a_856064.bin...2019/7/16 11:12:38 > OK
2019/7/16 11:12:38 > Writing 12/100 md1dsp_a_905216.bin...2019/7/16 11:12:38 > OK
2019/7/16 11:12:38 > Writing 13/100 md1arm7_a_913408.bin...2019/7/16 11:12:38 > OK
2019/7/16 11:12:38 > Writing 14/100 odmdtbo_a_1196032.bin...2019/7/16 11:12:38 > OK
2019/7/16 11:12:38 > Writing 15/100 vendor_a_1212416.bin...2019/7/16 11:12:38 > OK
2019/7/16 11:12:38 > Writing 16/100 vendor_a_1215488.bin...2019/7/16 11:12:45 > OK
2019/7/16 11:12:45 > Writing 17/100 vendor_a_1477632.bin...
2019/7/16 11:12:49 > Try RCV Msg 0 : 0
2019/7/16 11:12:50 > Try RCV Msg 1 : 0
2019/7/16 11:12:51 > Try RCV Msg 2 : 0
2019/7/16 11:12:52 > Try RCV Msg 3 : 0
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2019/7/16 11:15:45 > Try RCV Msg 168 : 0
2019/7/16 11:15:46 > Try RCV Msg 169 : 0
2019/7/16 11:15:47 > Try RCV Msg 170 : 0
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2019/7/16 11:15:49 > Try RCV Msg 172 : 0
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2019/7/16 11:15:51 > Try RCV Msg 174 : 0
2019/7/16 11:15:52 > Try RCV Msg 175 : 0
2019/7/16 11:15:53 > Try RCV Msg 176 : 0
2019/7/16 11:15:54 > Try RCV Msg 177 : 0
2019/7/16 11:15:55 > Try RCV Msg 178 : 0
2019/7/16 11:15:56 > Try RCV Msg 179 : 0
2019/7/16 11:15:57 > Try RCV Msg 180 : 0
2019/7/16 11:15:58 > Try RCV Msg 181 : 0
2019/7/16 11:15:59 > Try RCV Msg 182 : 0
2019/7/16 11:16:00 > Try RCV Msg 183 : 0
2019/7/16 11:16:01 > Try RCV Msg 184 : 0
2019/7/16 11:16:02 > Try RCV Msg 185 : 0
2019/7/16 11:16:03 > Try RCV Msg 186 : 0
2019/7/16 11:16:04 > Try RCV Msg 187 : 0
2019/7/16 11:16:06 > Try RCV Msg 188 : 0
2019/7/16 11:16:07 > Try RCV Msg 189 : 0
2019/7/16 11:16:08 > Try RCV Msg 190 : 0
2019/7/16 11:16:09 > Try RCV Msg 191 : 0
2019/7/16 11:16:10 > Try RCV Msg 192 : 0
2019/7/16 11:16:11 > Try RCV Msg 193 : 0
2019/7/16 11:16:12 > Try RCV Msg 194 : 0
2019/7/16 11:16:13 > Try RCV Msg 195 : 0
2019/7/16 11:16:14 > Try RCV Msg 196 : 0
2019/7/16 11:16:15 > Try RCV Msg 197 : 0
2019/7/16 11:16:16 > Try RCV Msg 198 : 0
2019/7/16 11:16:17 > Try RCV Msg 199 : 0
2019/7/16 11:16:18 > Try RCV Msg 200 : 02019/7/16 11:16:18 > Failed!
2019/7/16 11:16:18 > LAF Error: 00000000.
2019/7/16 11:16:18 > Write Firmware operation is currently not supported for your phone's firmware.
2019/7/16 11:16:18 > Error code: ZXLCALSZXC
2019/7/16 11:16:18 > Performed by 2.9.5 Software version.
2019/7/16 11:16:18 > Elapsed Time: 0:04:21
then pc crash,cant move mouse and cant do anything,only force shutdown
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Old 07-18-2019, 10:30   #2 (permalink)
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Hello.

Please, download and install the latest test Software version from the Support Area and repeat Write Firmware operation
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Old 07-18-2019, 10:46   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

Please, download and install the latest test Software version from the Support Area and repeat Write Firmware operation
Log file "C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG\18-07-2019_11-39-00.log" created.
2019/7/18 11:39:04 > Searching for server...
2019/7/18 11:39:04 > Trying to ping server...2019/7/18 11:39:04 > ok
2019/7/18 11:39:04 > Trying connect to server...
2019/7/18 11:39:04 > Server greeting: Card updates server v.2.2
2019/7/18 11:39:05 > Searching installed cards...
2019/7/18 11:39:05 > Found card with s/n: 101038C78
2019/7/18 11:39:05 > Server check...
2019/7/18 11:40:05 > The card is not valid card
2019/7/18 11:40:06 > Welcome to Octoplus/Octopus Box LG Software version 2.9.5.05
2019/7/18 11:42:06 > --------------------------------------------------------------------------------
2019/7/18 11:42:06 > Checking data...2019/7/18 11:42:06 > OK
2019/7/18 11:42:06 > Platform: LG MTK
2019/7/18 11:42:07 > Selected port: COM3
2019/7/18 11:42:07 > Selected baudrate: 921600
2019/7/18 11:42:07 > Selected model: Q610EM
2019/7/18 11:42:07 > Selected USB connection type
2019/7/18 11:42:07 > Please, disconnect cable, reconnect battery, connect P999 cable (with 910k resistor)
2019/7/18 11:42:07 > or
2019/7/18 11:42:07 > Reconnect battery, press and hold "Vol+" for 10 seconds and connect Micro USB cable.
2019/7/18 11:42:12 > Phone found at port COM26
2019/7/18 11:42:16 > Mode: Emergency
2019/7/18 11:42:16 > Initializing flash...2019/7/18 11:42:18 > OK
2019/7/18 11:42:19 > Model ID: LM-Q610EM
2019/7/18 11:42:19 > Platform: mt6750
2019/7/18 11:42:19 > Android version: 8.1.0
2019/7/18 11:42:19 > SW version: LMQ610EMAT-00-V10e-EUR-XX-JUL-10-2018+0
2019/7/18 11:42:19 > LAF Version: 1.1
2019/7/18 11:42:19 > Product ID: CY17S180804001353
2019/7/18 11:42:19 > IMEI: 355584-09-149922-2
2019/7/18 11:42:19 > Target operator: LAO
2019/7/18 11:42:19 > Hardware: rev_10
2019/7/18 11:42:19 > Battery level: 2%
2019/7/18 11:42:19 > Opening "Q610EM10l_00_OPEN_EU_OP_0103.kdz"...2019/7/18 11:42:19 > OK
2019/7/18 11:42:19 > Firmware version: Q61011b
2019/7/18 11:42:19 > Firmware model: LM-Q610
2019/7/18 11:42:19 > Prepairing firmware...
2019/7/18 11:42:19 > Selecting firmware partitions...2019/7/18 11:42:21 > OK
2019/7/18 11:42:21 > Selected default partitions!2019/7/18 11:42:21 > OK
2019/7/18 11:42:21 > Sending signature...2019/7/18 11:42:21 > OK
2019/7/18 11:42:21 > Setting options...2019/7/18 11:42:23 > OK
2019/7/18 11:42:23 > Reading partitions...2019/7/18 11:42:23 > OK
2019/7/18 11:42:23 > LAF Error: 80000119.
2019/7/18 11:42:23 > Do you want to format User Data?
2019/7/18 11:42:25 > Writing 1/100 preloader_0.bin...2019/7/18 11:42:30 > OK
2019/7/18 11:42:30 > Writing 2/100 pgpt_0.bin...2019/7/18 11:42:31 > OK
2019/7/18 11:42:31 > Writing 3/100 lk_a_98304.bin...2019/7/18 11:42:31 > OK
2019/7/18 11:42:31 > Writing 4/100 laf_a_102400.bin...2019/7/18 11:42:32 > OK
2019/7/18 11:42:32 > Writing 5/100 boot_a_218112.bin...
not work,same model work and same model no
q610em no,lm-x410eo no
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Old 07-18-2019, 10:53   #4 (permalink)
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Please, try to use another PC, after post here result
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Old 07-18-2019, 11:39   #5 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Please, try to use another PC, after post here result
Log file "C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG\18-07-2019_12-08-26.log" created.
2019/7/18 12:08:28 > Searching for server...
2019/7/18 12:08:28 > Trying to ping server...2019/7/18 12:08:28 > ok
2019/7/18 12:08:28 > Trying connect to server...
2019/7/18 12:08:29 > Server greeting: Card updates server v.2.2
2019/7/18 12:08:29 > Searching installed cards...
2019/7/18 12:08:29 > Found card with s/n: 101038C78
2019/7/18 12:08:29 > Server check...
2019/7/18 12:08:29 > Server Check succesfull!
2019/7/18 12:08:29 > Server Check succesfull!
2019/7/18 12:08:32 > Welcome to Octoplus/Octopus Box LG Software version 2.9.5
2019/7/18 12:31:01 > --------------------------------------------------------------------------------
2019/7/18 12:31:01 > Checking data...2019/7/18 12:31:02 > OK
2019/7/18 12:31:02 > Platform: LG MTK
2019/7/18 12:31:02 > Selected port: COM2
2019/7/18 12:31:02 > Selected baudrate: 921600
2019/7/18 12:31:02 > Selected model: M250N
2019/7/18 12:31:02 > Selected USB connection type
2019/7/18 12:31:04 > Please, disconnect cable, reconnect battery, connect P999 cable (with 910k resistor)
2019/7/18 12:31:04 > or
2019/7/18 12:31:04 > Reconnect battery, press and hold "Vol+" for 10 seconds and connect Micro USB cable.
2019/7/18 12:31:06 > Phone found at port COM452
2019/7/18 12:31:10 > Mode: Emergency
2019/7/18 12:31:10 > Initializing flash...2019/7/18 12:31:11 > OK
2019/7/18 12:31:12 > Model ID: LM-Q610EM
2019/7/18 12:31:12 > Incompatible model ID!
2019/7/18 12:31:15 > Canceled!
2019/7/18 12:31:15 > Performed by 2.9.5 Software version.
2019/7/18 12:31:15 > Elapsed Time: 0:00:13
2019/7/18 12:31:28 > --------------------------------------------------------------------------------
2019/7/18 12:31:28 > Checking data...2019/7/18 12:31:29 > OK
2019/7/18 12:31:29 > Platform: LG MTK
2019/7/18 12:31:29 > Selected port: COM2
2019/7/18 12:31:29 > Selected baudrate: 921600
2019/7/18 12:31:29 > Selected model: Q610EM
2019/7/18 12:31:29 > Selected USB connection type
2019/7/18 12:31:30 > Please, disconnect cable, reconnect battery, connect P999 cable (with 910k resistor)
2019/7/18 12:31:30 > or
2019/7/18 12:31:30 > Reconnect battery, press and hold "Vol+" for 10 seconds and connect Micro USB cable.
2019/7/18 12:31:32 > Phone found at port COM452
2019/7/18 12:31:36 > Mode: Emergency
2019/7/18 12:31:36 > Initializing flash...2019/7/18 12:31:38 > OK
2019/7/18 12:31:39 > Model ID: LM-Q610EM
2019/7/18 12:31:39 > Platform: mt6750
2019/7/18 12:31:39 > Android version: 8.1.0
2019/7/18 12:31:39 > SW version: LMQ610EMAT-00-V10e-EUR-XX-JUL-10-2018+0
2019/7/18 12:31:39 > LAF Version: 1.1
2019/7/18 12:31:39 > Product ID: CY17S180804001353
2019/7/18 12:31:39 > IMEI: 355584-09-149922-2
2019/7/18 12:31:39 > Target operator: LAO
2019/7/18 12:31:39 > Hardware: rev_10
2019/7/18 12:31:39 > Battery level: 25%
2019/7/18 12:31:39 > Opening "Q610EM10l_00_OPEN_EU_OP_0103.kdz"...2019/7/18 12:31:39 > OK
2019/7/18 12:31:39 > Firmware version: Q61011b
2019/7/18 12:31:39 > Firmware model: LM-Q610
2019/7/18 12:31:39 > Prepairing firmware...
2019/7/18 12:31:39 > Selecting firmware partitions...2019/7/18 12:31:40 > OK
2019/7/18 12:31:40 > Selected default partitions!2019/7/18 12:31:40 > OK
2019/7/18 12:31:40 > Sending signature...2019/7/18 12:31:40 > OK
2019/7/18 12:31:40 > Setting options...2019/7/18 12:31:42 > OK
2019/7/18 12:31:42 > Reading partitions...2019/7/18 12:31:42 > OK
2019/7/18 12:31:43 > LAF Error: 80000119.
2019/7/18 12:31:43 > Do you want to format User Data?
2019/7/18 12:31:44 > Writing 1/100 preloader_0.bin...2019/7/18 12:31:50 > OK
2019/7/18 12:31:50 > Writing 2/100 pgpt_0.bin...2019/7/18 12:31:50 > OK
2019/7/18 12:31:50 > Writing 3/100 lk_a_98304.bin...2019/7/18 12:31:51 > OK
2019/7/18 12:31:51 > Writing 4/100 laf_a_102400.bin...2019/7/18 12:31:52 > OK
2019/7/18 12:31:52 > Writing 5/100 boot_a_218112.bin...2019/7/18 12:31:53 > OK
2019/7/18 12:31:53 > Writing 6/100 logo_a_314368.bin...2019/7/18 12:31:53 > OK
2019/7/18 12:31:53 > Writing 7/100 secro_409600.bin...2019/7/18 12:31:53 > OK
2019/7/18 12:31:53 > Writing 8/100 tee_a_438272.bin...2019/7/18 12:31:54 > OK
2019/7/18 12:31:54 > Writing 9/100 rct_563200.bin...2019/7/18 12:31:54 > OK
2019/7/18 12:31:54 > Writing 10/100 efuse_609280.bin...2019/7/18 12:31:54 > OK
2019/7/18 12:31:54 > Writing 11/100 md1img_a_856064.bin...2019/7/18 12:31:55 > OK
2019/7/18 12:31:55 > Writing 12/100 md1dsp_a_905216.bin...2019/7/18 12:31:55 > OK
2019/7/18 12:31:55 > Writing 13/100 md1arm7_a_913408.bin...2019/7/18 12:31:55 > OK
2019/7/18 12:31:55 > Writing 14/100 odmdtbo_a_1196032.bin...2019/7/18 12:31:55 > OK
2019/7/18 12:31:55 > Writing 15/100 vendor_a_1212416.bin...2019/7/18 12:31:56 > OK
2019/7/18 12:31:56 > Writing 16/100 vendor_a_1215488.bin...2019/7/18 12:32:01 > OK
2019/7/18 12:32:01 > Writing 17/100 vendor_a_1477632.bin...2019/7/18 12:32:08 > OK
2019/7/18 12:32:08 > Writing 18/100 vendor_a_1739776.bin...2019/7/18 12:32:08 > OK
2019/7/18 12:32:08 > Writing 19/100 vendor_a_1772544.bin...2019/7/18 12:32:09 > OK
2019/7/18 12:32:09 > Writing 20/100 vendor_a_1998848.bin...2019/7/18 12:32:09 > OK
2019/7/18 12:32:09 > Writing 21/100 vendor_a_2260992.bin...2019/7/18 12:32:09 > OK
2019/7/18 12:32:09 > Writing 22/100 vendor_a_2276352.bin...2019/7/18 12:32:10 > OK
2019/7/18 12:32:10 > Writing 23/100 system_a_2293760.bin...2019/7/18 12:32:10 > OK
2019/7/18 12:32:10 > Writing 24/100 system_a_2298880.bin...2019/7/18 12:32:15 > OK
2019/7/18 12:32:15 > Writing 25/100 system_a_2556928.bin...2019/7/18 12:32:15 > OK
2019/7/18 12:32:15 > Writing 26/100 system_a_2561024.bin...
2019/7/18 12:32:19 > Try RCV Msg 0 : 0
2019/7/18 12:32:20 > Try RCV Msg 1 : 0
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2019/7/18 12:35:25 > Try RCV Msg 180 : 0
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2019/7/18 12:35:32 > Try RCV Msg 187 : 0
2019/7/18 12:35:33 > Try RCV Msg 188 : 0
2019/7/18 12:35:34 > Try RCV Msg 189 : 0
2019/7/18 12:35:35 > Try RCV Msg 190 : 0
2019/7/18 12:35:36 > Try RCV Msg 191 : 0
2019/7/18 12:35:37 > Try RCV Msg 192 : 0
2019/7/18 12:35:38 > Try RCV Msg 193 : 0
2019/7/18 12:35:39 > Try RCV Msg 194 : 0
2019/7/18 12:35:40 > Try RCV Msg 195 : 0
2019/7/18 12:35:41 > Try RCV Msg 196 : 0
2019/7/18 12:35:42 > Try RCV Msg 197 : 0
2019/7/18 12:35:43 > Try RCV Msg 198 : 0
2019/7/18 12:35:44 > Try RCV Msg 199 : 0
2019/7/18 12:35:45 > Try RCV Msg 200 : 02019/7/18 12:35:45 > Failed!

another pc,same problem,pc crash when flash,and i have to force reset the pc
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Old 07-18-2019, 12:08   #6 (permalink)
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