Problem with LG soft: always Pleas update your octopus card - GSM-Forum

Steve-1 · 08-18-2016, 11:55

hi
i have octopus box with activated Samsung and LG, i have no problem with Samsung soft only lg soft show in every lunch pleas update your octopus card

Quote:

Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 01057E7D
The card is not valid card.
Found card with s/n 10103AB69
Found card with s/n 02008088
The card is not valid card.
Selected card: 010103AB69
Updates count: 14
Updates limit: 16
Activations:
- LG - FULL (ver 2.4)
- Samsung - FULL (ver 2.4)
Creating secure connection...
Requesting firmware...
Writing card firmware...
Card firmware successfully updated!

Pleas check whats the problem and reset my update counter.

reagrds

CS-Tool · 08-18-2016, 11:58

there are many cards Serial are detected .. which is not valid

i think better connect only Octopus Box or Related Smartcard Connect and check it.

Steve-1 · 08-18-2016, 11:59

same box but problem only with LG , Samsung working fine

CS-Tool · 08-18-2016, 12:01

Quote:

Originally Posted by Steve-1

same box but problem only with LG , Samsung working fine

sorry may be i miss understood

just connect and only Activated LG Card and Box . and disconnected other boxs and dongles . and try again . sometime it will conflict . if other smartcard readers are connected

Steve-1 · 08-18-2016, 12:03

i will move it to anther pc. pleas reset my update counter

Octopus box · 08-18-2016, 13:10

Hello.

Please disconnect all other boxes/cards from your PC, then try to launch the Software. You should not have other boxes/cards connect, while using Octoplus box and You shouldn't keep Octoplus box connect while not using it.

08-18-2016, 11:58	#2 (permalink)
CS-Tool No Life Poster Join Date: Jun 2015 Location: Hongkong Posts: 1,643 Member: 2409100 Status: Offline Sonork: 100.1667267 Thanks Meter: 3,757	there are many cards Serial are detected .. which is not valid i think better connect only Octopus Box or Related Smartcard Connect and check it.

08-18-2016, 11:59	#3 (permalink)
Steve-1 No Life Poster Join Date: Dec 2015 Location: hossting Posts: 1,152 Member: 2501288 Status: Offline Thanks Meter: 328	same box but problem only with LG , Samsung working fine

08-18-2016, 12:03	#5 (permalink)
Steve-1 No Life Poster Join Date: Dec 2015 Location: hossting Posts: 1,152 Member: 2501288 Status: Offline Thanks Meter: 328	i will move it to anther pc. pleas reset my update counter

08-18-2016, 13:10	#6 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,813 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,407	Hello. Please disconnect all other boxes/cards from your PC, then try to launch the Software. You should not have other boxes/cards connect, while using Octoplus box and You shouldn't keep Octoplus box connect while not using it.