send loader error g810 [Solved]

[a65333002]

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Connecting to server 0...OK
Username: a65333002
Authorizing...OK
Checking balance...OK
Your balance: 150 credits.
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Work ID: 00000000024B01BA
Checking data...OK
Platform: LG Qualcomm
Selected port: COM567
Selected model: G810EA
Reading info...
Model ID: LM-G810EA
IMEI: XXXXXXXXXXXXX
Android version: 10
Battery level: 21%
Mode: Normal
Firmware compiled date: Jul 15 2020
Firmware compiled time: 06:00:00
Firmware released date: Nov 16 2020
Firmware released time: 19:51:40
SW Version: MPSS.HE.1.0.c4-00090-SM8150
_GEN_PACK-1.300496.1.307489.1
IMEI: 3XXXXXX
SPC: 000000
Fixing IMEI...
New IMEI: 35XXXXXXXXXXXXX
Write security backup function doesn't work for this device
with latest firmware versions. If you'll encounter any problem
during Repair IMEI operation - you won't be able to restore
the phone to it's initial state, so proceed at your own risk.

Continue?
Initializing ADB...OK
Waiting for phone...OK
Model ID: LM-G810EA
Phone firmware version: LMG810AT-00-V20a-LAO-COM-
NOV-16-2020+0
Kernel version: 4.14.117-perf+ (lgmobile@LGMCSBS06-
SP) (clang version 8.0.12 for Android NDK) #1 SMP
PREEMPT Mon Nov 16 19:17:25 -03 202
Android version: 10
Hardware: Qualcomm Technologies, Inc SM8150 AArch64
Processor rev 14 (aarch64)
Target operator: CLR
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: a65333002
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 150 credits.
To perform "Repair IMEI" operation you need to have 100
credits.
Sending loader...
Performed by 3.2.3.02 Software version.
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HI what is the problem?the phone now has android 10 version,its not high version

[Octopus support]

Hello

Please, enable DIAG port how it is shown in software manual and perform operation once again.

[a65333002]

Originally Posted by Octopus support

Hello

Please, enable DIAG port how it is shown in software manual and perform operation once again.

Type *#546368#*810#, go to "Port Check Test" (or "SVC Menu -> Port Check Test") and switch "Port Check Test" to "Enabled".

if you are talking about this,i just did it enable before try

[a65333002]

Hello solved it thank you for your help

[juegoxd0111]

How did you manage to solve it?