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Old 01-15-2024, 12:58   #1 (permalink)
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V600AM unable to unlock [Answered]


PC Suite Mode Not Connect 120 Credit gone

Log file "C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG\15-01-2024_13-22-29.log" created.
15-Jan-24 1:22:34 PM > Searching for server...
15-Jan-24 1:22:34 PM > Trying to ping server...015-Jan-24 1:22:35 PM > ok
15-Jan-24 1:22:35 PM > Trying connect to server...
15-Jan-24 1:22:36 PM > Searching installed cards...
15-Jan-24 1:22:36 PM > Found card with s/n: xxxxxxxx
15-Jan-24 1:22:36 PM > Server check...
15-Jan-24 1:22:37 PM > Server Check succesfull!
15-Jan-24 1:22:37 PM > Server Check succesfull!
15-Jan-24 1:22:38 PM > Welcome to Octoplus/Octopus Box LG Software version 3.2.4
15-Jan-24 1:22:38 PM > Card S/N : xxxxxxx
15-Jan-24 1:22:47 PM > INI downloaded!
15-Jan-24 1:22:47 PM > INI FUpdateInfo Done!
15-Jan-24 1:22:47 PM > INI FShowUpdateInfo start
15-Jan-24 1:22:47 PM > INI FShowInfo start
15-Jan-24 1:22:47 PM > INI FShowInfo show News Form
15-Jan-24 1:22:47 PM > --------------------------------------------------------------------------------
15-Jan-24 1:22:47 PM > Platform: LG Qualcomm
15-Jan-24 1:22:47 PM > Selected port: COM5
15-Jan-24 1:22:47 PM > Selected model: V600AM
15-Jan-24 1:22:47 PM > Reading info...
15-Jan-24 1:22:47 PM > Found model V600AM10g at port COM5
15-Jan-24 1:22:49 PM > Model ID: LM-V600AM
15-Jan-24 1:22:49 PM > IMEI: 354783-11-038223-4
15-Jan-24 1:22:49 PM > Android version: 10
15-Jan-24 1:22:49 PM > Battery level: 100%
15-Jan-24 1:22:50 PM > Mode: Normal
15-Jan-24 1:22:50 PM > Firmware compiled date: Feb 22 2020
15-Jan-24 1:22:50 PM > Firmware compiled time: 05:00:00
15-Jan-24 1:22:50 PM > Firmware released date: Feb 26 2020
15-Jan-24 1:22:50 PM > Firmware released time: 23:17:17
15-Jan-24 1:22:50 PM > IMEI: 354783-11-038223-4
15-Jan-24 1:22:50 PM > Bluetooth address: 00:00:00:00:00:00
15-Jan-24 1:22:50 PM > Wi-Fi MAC address: 00:00:00:00:00:00
15-Jan-24 1:22:50 PM > SPC: 000000
15-Jan-24 1:22:50 PM > Performed by 3.2.4 Software version.
15-Jan-24 1:22:50 PM > Elapsed Time: 12:00:03 AM
15-Jan-24 1:22:53 PM > --------------------------------------------------------------------------------
15-Jan-24 1:22:54 PM > Transport: Connected
15-Jan-24 1:22:56 PM > Authorized.
15-Jan-24 1:22:58 PM > Work ID: 00000000018E46FF
15-Jan-24 1:22:58 PM > Performed by 3.2.4 Software version.
15-Jan-24 1:22:58 PM > Elapsed Time: 12:00:05 AM
15-Jan-24 1:23:07 PM > --------------------------------------------------------------------------------
15-Jan-24 1:23:07 PM > Transport: Connected
15-Jan-24 1:23:10 PM > Authorized.
15-Jan-24 1:23:11 PM > Work ID: 0000000001E4F6B5
15-Jan-24 1:23:12 PM > Checking data...15-Jan-24 1:23:13 PM > OK
15-Jan-24 1:23:13 PM > Platform: LG Qualcomm
15-Jan-24 1:23:13 PM > Selected port: COM5
15-Jan-24 1:23:13 PM > Selected model: V600AM
15-Jan-24 1:23:13 PM > Reading info...
15-Jan-24 1:23:13 PM > Found model V600AM10g at port COM5
15-Jan-24 1:23:15 PM > Model ID: LM-V600AM
15-Jan-24 1:23:15 PM > IMEI: 354783-11-038223-4
15-Jan-24 1:23:15 PM > Android version: 10
15-Jan-24 1:23:15 PM > Battery level: 100%
15-Jan-24 1:23:15 PM > Mode: Normal
15-Jan-24 1:23:15 PM > Firmware compiled date: Feb 22 2020
15-Jan-24 1:23:15 PM > Firmware compiled time: 05:00:00
15-Jan-24 1:23:15 PM > Firmware released date: Feb 26 2020
15-Jan-24 1:23:15 PM > Firmware released time: 23:17:17
15-Jan-24 1:23:16 PM > IMEI: 354783-11-038223-4
15-Jan-24 1:23:16 PM > Bluetooth address: 00:00:00:00:00:00
15-Jan-24 1:23:16 PM > Wi-Fi MAC address: 00:00:00:00:00:00
15-Jan-24 1:23:16 PM > SPC: 000000
15-Jan-24 1:23:16 PM > Unlocking...
15-Jan-24 1:23:16 PM > Connecting to server 0...15-Jan-24 1:23:17 PM > OK
15-Jan-24 1:23:17 PM > Octopus smart card is present.
15-Jan-24 1:23:17 PM > Checking smart card...15-Jan-24 1:23:24 PM > OK
15-Jan-24 1:23:24 PM > Username: kabirtelecom
15-Jan-24 1:23:24 PM > Authorizing...15-Jan-24 1:23:27 PM > OK
15-Jan-24 1:23:27 PM > Checking balance...15-Jan-24 1:23:28 PM > OK
15-Jan-24 1:23:28 PM > Checking operation...15-Jan-24 1:23:31 PM > OK
15-Jan-24 1:23:31 PM > Sending device information...15-Jan-24 1:23:33 PM > OK
15-Jan-24 1:23:33 PM > Get credits, needed for current operation...15-Jan-24 1:23:33 PM > OK
15-Jan-24 1:23:33 PM > Your balance: 120 credits.
15-Jan-24 1:23:33 PM > To perform "Unlock" operation you need to have 120 credits.
15-Jan-24 1:23:38 PM > Checking Resource File...
15-Jan-24 1:23:40 PM > Check FTP file List
15-Jan-24 1:23:41 PM > FTP file List is obtained!
15-Jan-24 1:23:41 PM > Downloading...
15-Jan-24 1:27:16 PM > Extracting...
15-Jan-24 1:27:22 PM > Waiting for Phone into EDL Mode (Qualcomm 9008)...
15-Jan-24 1:27:23 PM > Please, put the phone in EDL Mode (Qualcomm 9008):
1. Press and hold "Vol-" and "Power" buttons.
2. As soon as the screen turns off, keep holding the "Vol-" and "Power" buttons and simultaneously press "Vol+" few times quickly.
3. Check PC Device Manager, a new device should appear "Qualcomm HS-USB QDLoader 9008".
15-Jan-24 1:29:23 PM > Found port COM6
15-Jan-24 1:29:23 PM > Connecting...15-Jan-24 1:29:23 PM > OK
15-Jan-24 1:29:24 PM > Sending loader...15-Jan-24 1:29:42 PM > OK
15-Jan-24 1:29:42 PM > Reconnecting phone...15-Jan-24 1:29:42 PM > OK
15-Jan-24 1:29:44 PM > Checking request...
15-Jan-24 1:29:45 PM > Request has been successfully sent!
15-Jan-24 1:29:45 PM > Obtaining response...15-Jan-24 1:29:45 PM > OK
15-Jan-24 1:29:45 PM > Reading partitions...15-Jan-24 1:29:46 PM > OK
15-Jan-24 1:29:47 PM > Reading data...
15-Jan-24 1:29:47 PM > Reading P1...15-Jan-24 1:32:21 PM > OK
15-Jan-24 1:32:21 PM > Reading P2...15-Jan-24 1:34:55 PM > OK
15-Jan-24 1:34:55 PM > Reading P3...15-Jan-24 1:35:09 PM > OK
15-Jan-24 1:35:09 PM > Reading P4...15-Jan-24 1:35:10 PM > OK
15-Jan-24 1:35:10 PM > Reading P5...15-Jan-24 1:35:10 PM > OK
15-Jan-24 1:35:10 PM > Backup saved to "V600AM_354783110382234_15-01-2024_13-29-47.oct"
15-Jan-24 1:35:11 PM > Reading security area...15-Jan-24 1:35:17 PM > OK
15-Jan-24 1:35:17 PM > Backup saved to "V600AM_354783110382234_15-01-2024_13-35-11.SEC"
15-Jan-24 1:35:17 PM > Resetting secutiy area...15-Jan-24 1:35:19 PM > OK
15-Jan-24 1:35:19 PM > Erasing P1...15-Jan-24 1:35:19 PM > OK
15-Jan-24 1:35:19 PM > Erasing P2...15-Jan-24 1:35:20 PM > OK
15-Jan-24 1:35:20 PM > Writing data F...
15-Jan-24 1:35:21 PM > Writing P0...15-Jan-24 1:35:21 PM > OK
15-Jan-24 1:35:22 PM > Writing data...
15-Jan-24 1:35:23 PM > Writing P0...15-Jan-24 1:35:34 PM > OK
15-Jan-24 1:35:35 PM > Writing P1...15-Jan-24 1:35:46 PM > OK
15-Jan-24 1:35:46 PM > Rebooting phone...
15-Jan-24 1:35:47 PM > Waiting for phone...
15-Jan-24 2:10:32 PM > Performed by 3.2.4 Software version.
15-Jan-24 2:10:32 PM > Elapsed Time: 12:47:25 AM
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Old 01-15-2024, 14:33   #2 (permalink)
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Hello

Please, send us the video, where we can see that device still locked.
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Old 01-15-2024, 15:15   #3 (permalink)
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Quote:
Originally Posted by Octopus support View Post
Hello

Please, send us the video, where we can see that device still locked.
https://www.4shared.com/video/zM7c-q...15_194705.html
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Old 01-15-2024, 21:39   #4 (permalink)
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We added you one more attempt.

Please, perform the operation according software manual then post result.
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Old 01-16-2024, 06:58   #5 (permalink)
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Today Two Time try gon 240 Credit not unlock

Quote:
Originally Posted by Octopus box View Post
We added you one more attempt.

Please, perform the operation according software manual then post result.
Welcome to Octoplus/Octopus Box LG Software version 3.2.4
Card S/N : 0000025AA3
--------------------------------------------------------------------------------
Work ID: 0000000001E580B5
Checking data...OK
Platform: LG Qualcomm
Selected port: COM6
Selected model: V600AM
Reading info...Canceled!
Performed by 3.2.4 Software version.
--------------------------------------------------------------------------------
Work ID: 00000000018E365D
Checking data...OK
Platform: LG Qualcomm
Selected port: COM6
Selected model: V600AM
Reading info...
Could not detect mode!Failed!
Performed by 3.2.4 Software version.
--------------------------------------------------------------------------------
Work ID: 0000000001E580D1
Checking data...OK
Platform: LG Qualcomm
Selected port: COM6
Selected model: V600AM
Reading info...
Could not detect mode!
Performed by 3.2.4 Software version.
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM9
Selected model: V600AM
Reading info...
Found model at port COM14
Mode: Normal
Firmware compiled date: Dec 27 2019
Firmware compiled time: 14:00:00
Firmware released date: Jan 7 2020
Firmware released time: 15:09:39
SW Version: MPSS.HI.1.0.1.c7-00267-SDX55_RMTEFS_PACK-1.247216.5
SPC: 000000
Performed by 3.2.4 Software version.
--------------------------------------------------------------------------------
Work ID: 0000000001E580F8
Checking data...OK
Platform: LG Qualcomm
Selected port: COM9
Selected model: V600AM
Reading info...
Performed by 3.2.4 Software version.
--------------------------------------------------------------------------------
Work ID: 00000000018E3694
Checking data...OK
Platform: LG Qualcomm
Selected port: COM9
Selected model: V600AM
Reading info...
Found model ^še at port COM14
Incompatible model ID!
Found model at port COM14
Mode: Normal
Unlocking...
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: kabirtelecom
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...Failed!Failed!
Performed by 3.2.4 Software version.
--------------------------------------------------------------------------------
Work ID: 00000000018E36FB
Checking data...OK
Platform: LG Qualcomm
Selected port: COM9
Selected model: V600AM
Reading info...
Found model V600TM10g at port COM9
Mode: Normal
Opening "V600AM_354783110382234_15-01-2024_13-35-11.SEC"...
Waiting for Phone into EDL Mode (Qualcomm 9008)...
Please, put the phone in EDL Mode (Qualcomm 9008):
1. Press and hold "Vol-" and "Power" buttons.
2. As soon as the screen turns off, keep holding the "Vol-" and "Power" buttons and simultaneously press "Vol+" few times quickly.
3. Check PC Device Manager, a new device should appear "Qualcomm HS-USB QDLoader 9008".

Found port COM6
Connecting...OK
Sending loader...OK
Reconnecting phone...OK
Checking request...
Request has been successfully sent!
Obtaining response...OK
Reading partitions...OK
Reading security area...OK
Backup saved to "V600AM_Bad_16-01-2024_11-42-17.SEC"
Writing security area...OK
Rebooting phone...
Performed by 3.2.4 Software version.
--------------------------------------------------------------------------------
Connecting to server 0...OK
Username: kabirtelecom
Authorizing...OK
Checking balance...OK
Your balance: 0 credits.
--------------------------------------------------------------------------------
Connecting to server 0...OK
Username: kabirtelecom
Authorizing...OK
Checking balance...OK
Your balance: 0 credits.
Connecting to server ...OK
Authorizing...OK
--------------------------------------------------------------------------------
Connecting to server 0...OK
Username: kabirtelecom
Authorizing...OK
Checking balance...OK
Your balance: 120 credits.
--------------------------------------------------------------------------------
Work ID: 0000000001E581B4
Checking data...OK
Platform: LG Qualcomm
Selected port: COM9
Selected model: V600AM
Reading info...
Found model V600TM10g at port COM9
Model ID: LM-V600TM
IMEI: 354783-11-038223-4
Android version: 10
Battery level: 90%
Mode: Normal
Firmware compiled date: Dec 27 2019
Firmware compiled time: 14:00:00
Firmware released date: Jan 7 2020
Firmware released time: 15:09:39
IMEI: 354783-11-038223-4
Bluetooth address: 00:00:00:00:00:00
Wi-Fi MAC address: 00:00:00:00:00:00
SPC: 000000
Unlocking...
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: kabirtelecom
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 120 credits.
To perform "Unlock" operation you need to have 120 credits.
Checking Resource File...
Waiting for Phone into EDL Mode (Qualcomm 9008)...
Please, put the phone in EDL Mode (Qualcomm 9008):
1. Press and hold "Vol-" and "Power" buttons.
2. As soon as the screen turns off, keep holding the "Vol-" and "Power" buttons and simultaneously press "Vol+" few times quickly.
3. Check PC Device Manager, a new device should appear "Qualcomm HS-USB QDLoader 9008".

Found port COM6
Connecting...OK
Sending loader...OK
Reconnecting phone...OK
Checking request...
Request has been successfully sent!
Obtaining response...OK
Reading partitions...OK
Reading data...
Reading P1...OK
Reading P2...OK
Reading P3...OK
Reading P4...OK
Reading P5...OK
Backup saved to "V600AM_354783110382234_16-01-2024_11-47-23.oct"
Reading security area...OK
Backup saved to "V600AM_354783110382234_16-01-2024_11-52-46.SEC"
Resetting secutiy area...OK
Erasing P1...OK
Erasing P2...OK
Writing data F...
Writing P0...OK
Writing data...
Writing P0...OK
Writing P1...OK
Rebooting phone...
Waiting for phone...
Repairing security...
Waiting for Phone into EDL Mode (Qualcomm 9008)...
Please, put the phone in EDL Mode (Qualcomm 9008):
1. Press and hold "Vol-" and "Power" buttons.
2. As soon as the screen turns off, keep holding the "Vol-" and "Power" buttons and simultaneously press "Vol+" few times quickly.
3. Check PC Device Manager, a new device should appear "Qualcomm HS-USB QDLoader 9008".

Found port COM6
Connecting...OK
Sending loader...OK
Reconnecting phone...OK
Checking request...
Request has been successfully sent!
Obtaining response...OK
Reading partitions...OK
Writing data...
Writing P1...OK
Writing P2...OK
Writing P3...OK
Rebooting phone...
Performed by 3.2.4 Software version.
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Old 01-16-2024, 09:53   #6 (permalink)
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We added you one more attempt.

Please, reflash the phone to Android 11 then repeat the operation.

In case if Imei of the phone is 0, first you need to write the next backups:

Quote:
Backup saved to "V600AM_354783110382234_15-01-2024_13-29-47.oct"

Backup saved to "V600AM_354783110382234_15-01 2024_13-35-11.SEC"
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