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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG

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Old 11-09-2018, 00:26   #1 (permalink)
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Unlock M150 question [Answered]


Help!
I'm trying to unlock a LG M150 but the Octoplus say "Get credits, needed for current operation...Failed!" and I have 103 credits in my account.

Welcome to Octoplus/Octopus Box LG Software version 2.8.9.8 (Lite)
--------------------------------------------------------------------------------
Connecting to server ...OK
Username: luix.****
Authorizing...OK
Checking balance...OK
Your balance: 103 credits.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM79
Selected model: M150
Reading info...
Model ID: LG-M150
IMEI: 355932-09-028***-4
Android version: 7.0
Battery level: 100%
SW Version: M15020m
Mode: Normal
Firmware compiled date: Jul 06 2017
Firmware compiled time: 04:00:00
Firmware released date: Apr 10 2018
Firmware released time: 21:10:59
SW Version: MPSS.JO.2.0.c1.2-00020-8909_GEN_PACK-
1.92496.1.104247.1
IMEI: 355932-09-028***-4
Bluetooth address: 084:6A:2B:90:78
Wi-Fi MAC address: 084:6A:E1:9A:38
SPC: 000000
Unlocking...
Initializing ADB...OK
Waiting for phone...OK
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: luix.angel
Authorizing...OK
Checking balance...OK
Checking operation...OK
Get credits, needed for current operation...Failed!
Performed by 2.8.9.8 Software version.

Last edited by Octopus box; 11-09-2018 at 06:20.
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Old 11-09-2018, 06:19   #2 (permalink)
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Hello.

Please disable antivirus and firewall on your PC, if they are running, re-boot PC, install full Software version, not lite (here is direct link for You: https://drive.google.com/open?id=1nX...Gxit3LxMnxwdr-) and repeat the "Unlock" operation again. Post here the result.
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Old 11-09-2018, 08:36   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

Please disable antivirus and firewall on your PC, if they are running, re-boot PC, install full Software version, not lite (here is direct link for You: https://drive.google.com/open?id=1nX...Gxit3LxMnxwdr-) and repeat the "Unlock" operation again. Post here the result.
I tried in two pc with windows 7 and 8.1, without antivirus and firewall disabled, same result. My dongle have Octoplus LG Lite Edition.
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Old 11-09-2018, 08:45   #4 (permalink)
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Try now again and post here full Software log. Also try to use proxy or VPN.
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Old 11-09-2018, 18:34   #5 (permalink)
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--------------------------------------------------------------------------------
Connecting to server ...OK
Username: luix.angel
Authorizing...OK
Checking balance...OK
Your balance: 103 credits.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM4
Selected model: M150
Reading info...
Model ID: LG-M150
IMEI: 355932-09-028***-4
Android version: 7.0
Battery level: 100%
SW Version: M15020m
Mode: Normal
Firmware compiled date: Jul 06 2017
Firmware compiled time: 04:00:00
Firmware released date: Apr 10 2018
Firmware released time: 21:10:59
SW Version: MPSS.JO.2.0.c1.2-00020-8909_GEN_PACK-
1.92496.1.104247.1
IMEI: 355932-09-028***-4
Bluetooth address: 084:6A:2B:90:78
Wi-Fi MAC address: 084:6A:E1:9A:38
SPC: 000000
Unlocking...
Initializing ADB...OK
Waiting for phone...OK
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: luix.angel
Authorizing...OK
Checking balance...OK
Checking operation...OK
Get credits, needed for current operation...Failed!
Performed by 2.8.9.8 Software version.
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Old 11-10-2018, 08:31   #6 (permalink)
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Do You use VPN? If yes, contact us to Skype, we will check remotely via Teamviewer, where can be the problem with your Internet connection. Our contact info You can find in our profile.
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Old 11-12-2018, 16:10   #7 (permalink)
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I received another M150 this morning! ...again I had the same error with an LG Octo Lite in version 2.8.9.8, but then connect another Octo Full and with that if it did the first time to give it Unlock..!!
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Old 11-12-2018, 16:16   #8 (permalink)
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Post here full Software log.
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Old 11-13-2018, 00:07   #9 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Post here full Software log.
The following procedure was performed with Octoplus Lite Dongle.

LOG:

Welcome to Octoplus/Octopus Box LG Software version 2.8.9.8 (Lite)
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM17
Selected model: M150
Reading info...
Model ID: LG-M150
IMEI: 353712-09-XXXXXX-7
Android version: 7.0
Battery level: 43%
SW Version: M15020m
Mode: Normal
Firmware compiled date: Jul 06 2017
Firmware compiled time: 04:00:00
Firmware released date: Apr 10 2018
Firmware released time: 21:10:59
SW Version: MPSS.JO.2.0.c1.2-00020-8909_GEN_PACK-1.92496.1.104247.1
IMEI: 353712-09-XXXXXX-7
Bluetooth address: B4:F7:A1:02:AD:9C
Wi-Fi MAC address: B4:F7:A1:B5:CD:E5
SPC: 000000
Unlocking...
Initializing ADB...OK
Waiting for phone...OK
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: aw9uiwp
Authorizing...OK
Checking balance...OK
Checking operation...OK
Get credits, needed for current operation...Failed!
Performed by 2.8.9.8 Software version.

Capture:




The following procedure was performed with Octoplus Box Full.

LOG:

Welcome to Octoplus/Octopus Box LG Software version 2.8.9.8
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM17
Selected model: M150
Reading info...
Model ID: LG-M150
IMEI: 353712-09-XXXXXX-7
Android version: 7.0
Battery level: 46%
SW Version: M15020m
Mode: Normal
Firmware compiled date: Jul 06 2017
Firmware compiled time: 04:00:00
Firmware released date: Apr 10 2018
Firmware released time: 21:10:59
SW Version: MPSS.JO.2.0.c1.2-00020-8909_GEN_PACK-1.92496.1.104247.1
IMEI: 353712-09-XXXXXX-7
Bluetooth address: B4:F7:A1:02:AD:9C
Wi-Fi MAC address: B4:F7:A1:B5:CD:E5
SPC: 000000
Unlocking...
Initializing ADB...OK
Waiting for phone...OK
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: aw9uiwp
Authorizing...OK
Checking balance...OK
Checking operation...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Unlock" operation you need to have 50 credits.
Skip Read/Write QCN
Switching to Download mode...OK
Initializing flash...OK
Reading partitions...OK
Detecting writing method...
LAF Error: 80000121.
Trying second method...
Trying third method...OK
Reading security area...OK
Backup saved to "M150_35371209XXXXXX7_12-11-2018_19-36-14.SEC"
Writing security area...OK
Switching to Normal mode...
Found model LGM150AT* h ` at port COM17
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: aw9uiwp
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Finalizing...
Phone successfully unlocked!
Rebooting phone...
Performed by 2.8.9.8 Software version.

Capture:



This one arrived a couple of hours ago..!!
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Old 11-13-2018, 06:09   #10 (permalink)
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Please contact us to Skype, we will check remotely, why light Software version can't get data from the server. Our contact info You can find in our profile.
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