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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 07-29-2019, 18:14   #1 (permalink)
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unlock x240f fail [Answered]


Checking data...OK
Platform: LG MTK
Selected port: COM271
Selected baudrate: 921600
Selected model: X240F
Selected USB connection type
Press and hold "Vol-" and connect cable.OK
Phone found.
CPU name: MT6737M
CPU revision: 8A00.CA00.0000.0000
Prepairing loader...OK
Sending loader...OK
Synchronizing with loader...
Detecting flash chip...
Failed!
Failed to detect flash chip!
Performed by 2.9.5.06 Software version.
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Old 07-30-2019, 06:48   #2 (permalink)
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Hello.

Please post here full Software log of Unlock operation, we will check it.

You can find Software log here: C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG folder.
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Old 07-31-2019, 18:37   #3 (permalink)
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Log file "C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG\29-07-2019_11-05-40.log" created.

29/7/2019 11:05:51 > Welcome to Octoplus/Octopus Box LG Software version 2.9.5.06
29/7/2019 11:10:31 > --------------------------------------------------------------------------------
29/7/2019 11:10:31 > Checking data...29/7/2019 11:10:32 > OK
29/7/2019 11:10:32 > Platform: LG MTK
29/7/2019 11:10:32 > Selected port: COM271
29/7/2019 11:10:32 > Selected baudrate: 921600
29/7/2019 11:10:32 > Selected model: X240F
29/7/2019 11:10:32 > Selected USB connection type
29/7/2019 11:10:33 > Press and hold "Vol-" and connect cable.29/7/2019 11:11:15 > OK
29/7/2019 11:11:15 > Phone found.
29/7/2019 11:11:15 > CPU name: MT6737M
29/7/2019 11:11:15 > CPU revision: 8A00.CA00.0000.0000
29/7/2019 11:11:15 > Prepairing loader...29/7/2019 11:11:15 > OK
29/7/2019 11:11:15 > Sending loader...29/7/2019 11:11:15 > OK
29/7/2019 11:11:17 > Synchronizing with loader...
29/7/2019 11:11:17 > Detecting flash chip...
29/7/2019 11:11:19 > Readed DW1: 00000000
29/7/2019 11:11:19 > Readed W1: 0002
29/7/2019 11:11:19 > Readed DW2: 00000000
29/7/2019 11:11:19 > Readed DW3: 00000030
29/7/2019 11:11:20 > Failed!
29/7/2019 11:11:20 > Failed to detect flash chip!
29/7/2019 11:11:20 > Performed by 2.9.5.06 Software version.
29/7/2019 11:11:20 > Elapsed Time: 00:00:49
29/7/2019 11:11:26 > --------------------------------------------------------------------------------
29/7/2019 11:11:26 > Checking data...29/7/2019 11:11:28 > OK
29/7/2019 11:11:28 > Platform: LG MTK
29/7/2019 11:11:28 > Selected port: COM271
29/7/2019 11:11:28 > Selected baudrate: 921600
29/7/2019 11:11:28 > Selected model: X240F
29/7/2019 11:11:28 > Selected USB connection type
29/7/2019 11:11:29 > Press and hold "Vol-" and connect cable.29/7/2019 11:11:39 > OK
29/7/2019 11:11:39 > Phone found.
29/7/2019 11:11:39 > CPU name: MT6737M
29/7/2019 11:11:39 > CPU revision: 8A00.CA00.0000.0000
29/7/2019 11:11:39 > Prepairing loader...29/7/2019 11:11:39 > OK
29/7/2019 11:11:39 > Sending loader...
29/7/2019 11:11:39 > Performed by 2.9.5.06 Software version.
29/7/2019 11:11:39 > Elapsed Time: 00:00:13
29/7/2019 11:11:48 > --------------------------------------------------------------------------------
29/7/2019 11:11:48 > Checking data...29/7/2019 11:11:49 > OK
29/7/2019 11:11:49 > Platform: LG MTK
29/7/2019 11:11:49 > Selected port: COM271
29/7/2019 11:11:49 > Selected baudrate: 921600
29/7/2019 11:11:49 > Selected model: X240F
29/7/2019 11:11:49 > Selected USB connection type
29/7/2019 11:11:50 > Press and hold "Vol-" and connect cable.29/7/2019 11:11:55 > OK
29/7/2019 11:11:56 > Phone found.
29/7/2019 11:11:56 > CPU name: MT6737M
29/7/2019 11:11:56 > CPU revision: 8A00.CA00.0000.0000
29/7/2019 11:11:56 > Prepairing loader...29/7/2019 11:11:56 > OK
29/7/2019 11:11:56 > Sending loader...
29/7/2019 11:11:56 > Performed by 2.9.5.06 Software version.
29/7/2019 11:11:56 > Elapsed Time: 00:00:08
29/7/2019 11:12:04 > --------------------------------------------------------------------------------
29/7/2019 11:12:04 > Checking data...29/7/2019 11:12:05 > OK
29/7/2019 11:12:05 > Platform: LG MTK
29/7/2019 11:12:05 > Selected port: COM271
29/7/2019 11:12:05 > Selected baudrate: 921600
29/7/2019 11:12:05 > Selected model: X240F
29/7/2019 11:12:05 > Selected USB connection type
29/7/2019 11:12:06 > Press and hold "Vol-" and connect cable.29/7/2019 11:12:11 > OK
29/7/2019 11:12:11 > Phone found.
29/7/2019 11:12:11 > CPU name: MT6737M
29/7/2019 11:12:11 > CPU revision: 8A00.CA00.0000.0000
29/7/2019 11:12:11 > Prepairing loader...29/7/2019 11:12:11 > OK
29/7/2019 11:12:11 > Sending loader...29/7/2019 11:12:12 > OK
29/7/2019 11:12:14 > Synchronizing with loader...
29/7/2019 11:12:14 > Detecting flash chip...
29/7/2019 11:12:16 > Readed DW1: 00000000
29/7/2019 11:12:16 > Readed W1: 0002
29/7/2019 11:12:16 > Readed DW2: 00000000
29/7/2019 11:12:16 > Readed DW3: 00000030
29/7/2019 11:12:16 > Failed!
29/7/2019 11:12:16 > Failed to detect flash chip!
29/7/2019 11:12:16 > Performed by 2.9.5.06 Software version.
29/7/2019 11:12:16 > Elapsed Time: 00:00:12
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Old 08-01-2019, 06:46   #4 (permalink)
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Hello.

Please select in phone model list X240_V2 and repeat the Unlock operation once again, post here results.
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Old 08-01-2019, 17:23   #5 (permalink)
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Quote:
Originally Posted by Octopus support View Post
Hello.

Please select in phone model list X240_V2 and repeat the Unlock operation once again, post here results.
Welcome to Octoplus/Octopus Box LG Software version 2.9.5
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM1
Selected baudrate: 921600
Selected model: X240F
Selected USB connection type
Press and hold "Vol-" and connect cable.
Access violation at address 00000000. Read of address
00000000OK
Phone found.
CPU name: MT6737M
CPU revision: 8A00.CA00.0000.0000
Prepairing loader...OK
Sending loader...
Performed by 2.9.5 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM1
Selected baudrate: 921600
Selected model: X240F
Selected USB connection type
Press and hold "Vol-" and connect cable.OK
Phone found.
CPU name: MT6737M
CPU revision: 8A00.CA00.0000.0000
Prepairing loader...OK
Sending loader...OK
Synchronizing with loader...
Detecting flash chip...
Failed!
Failed to detect flash chip!
Performed by 2.9.5 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM1
Selected baudrate: 921600
Selected model: X240F
Selected USB connection type
Press and hold "Vol-" and connect cable.OK
Phone found.
CPU name: MT6737M
CPU revision: 8A00.CA00.0000.0000
Prepairing loader...OK
Sending loader...OK
Synchronizing with loader...
Detecting flash chip...
Failed!
Failed to detect flash chip!
Performed by 2.9.5 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM1
Selected baudrate: 921600
Selected model: X240F
Selected USB connection type
Press and hold "Vol-" and connect cable.OK
Phone found.
CPU name: MT6737M
CPU revision: 8A00.CA00.0000.0000
Prepairing loader...OK
Sending loader...OK
Synchronizing with loader...
Detecting flash chip...
Failed!
Failed to detect flash chip!
Performed by 2.9.5 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM1
Selected baudrate: 921600
Selected model: X240F
Selected USB connection type
Press and hold "Vol-" and connect cable.OK
Phone found.
CPU name: MT6737M
CPU revision: 8A00.CA00.0000.0000
Prepairing loader...OK
Sending loader...
Performed by 2.9.5 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM1
Selected baudrate: 921600
Selected model: X240F
Selected USB connection type
Press and hold "Vol-" and connect cable.OK
Phone found.
CPU name: MT6737M
CPU revision: 8A00.CA00.0000.0000
Prepairing loader...OK
Sending loader...
Performed by 2.9.5 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM1
Selected baudrate: 921600
Selected model: X240F
Selected USB connection type
Press and hold "Vol-" and connect cable.OK
Phone found.
CPU name: MT6737M
CPU revision: 8A00.CA00.0000.0000
Prepairing loader...OK
Sending loader...
Performed by 2.9.5 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM1
Selected baudrate: 921600
Selected model: X240F
Selected USB connection type
Press and hold "Vol-" and connect cable.OK
Phone found.
CPU name: MT6737M
CPU revision: 8A00.CA00.0000.0000
Prepairing loader...OK
Sending loader...
Performed by 2.9.5 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM1
Selected baudrate: 921600
Selected model: X240F
Selected USB connection type
Press and hold "Vol-" and connect cable.OK
Phone found.
CPU name: MT6737M
CPU revision: 8A00.CA00.0000.0000
Prepairing loader...OK
Sending loader...OK
Synchronizing with loader...
Detecting flash chip...
Failed!
Failed to detect flash chip!
Performed by 2.9.5 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM1
Selected baudrate: 921600
Selected model: X240_V2
Selected USB connection type
Press and hold "Vol-" and connect cable.OK
Phone found.
CPU name: MT6737M
CPU revision: 8A00.CA00.0000.0000
Prepairing loader...OK
Sending loader...OK
Synchronizing with loader...
Detecting flash chip...
Failed!
Failed to detect flash chip!
Performed by 2.9.5 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM1
Selected baudrate: 921600
Selected model: X240_V2
Selected USB connection type
Press and hold "Vol-" and connect cable.OK
Phone found.
CPU name: MT6737M
CPU revision: 8A00.CA00.0000.0000
Prepairing loader...OK
Sending loader...OK
Synchronizing with loader...
Detecting flash chip...
Failed!
Failed to detect flash chip!
Performed by 2.9.5 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM1
Selected baudrate: 921600
Selected model: X240_V2
Selected USB connection type
Press and hold "Vol-" and connect cable.OK
Phone found.
CPU name: MT6737M
CPU revision: 8A00.CA00.0000.0000
Prepairing loader...OK
Sending loader...OK
Synchronizing with loader...
Detecting flash chip...
Failed!
Failed to detect flash chip!
Performed by 2.9.5 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM1
Selected baudrate: 921600
Selected model: X240_V2
Selected USB connection type
Press and hold "Vol-" and connect cable.OK
Phone found.
CPU name: MT6737M
CPU revision: 8A00.CA00.0000.0000
Prepairing loader...OK
Sending loader...OK
Synchronizing with loader...
Detecting flash chip...
Failed!
Failed to detect flash chip!
Performed by 2.9.5 Software version.
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Old 08-02-2019, 06:29   #6 (permalink)
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@goku2015

Hello.

Please select in phone model list X240_V2 and repeat the Unlock operation once again, post here results.

Quote:
Download and install latest test software version 2.9.5.06 from the Support Area (LG/TEST SOFTWARE/).
To enter Support Area, press "Go to support" button on "Support & options" tab of the Software.
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Old 08-12-2019, 19:15   #7 (permalink)
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I am having the exact same problem, here is my log with test software:

Welcome to Octoplus/Octopus Box LG Software version 2.9.5.06
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM33
Selected baudrate: 460800
Selected model: X240_V2
Selected USB connection type
Press and hold "Vol-" and connect cable.OK
Phone found.
CPU name: MT6737M
CPU revision: 8A00.CA00.0000.0000
Prepairing loader...OK
Sending loader...OK
Synchronizing with loader...
Detecting flash chip...
Failed!
Failed to detect flash chip!
Performed by 2.9.5.06 Software version.
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Old 08-13-2019, 07:20   #8 (permalink)
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Hello.

Please select in phone model list X240f and repeat the Unlock operation once again, post here results.
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Old 08-14-2019, 17:15   #9 (permalink)
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I get the exact same result with any model on both test and final Octoplus lG release.
I have tried with both X240F and X240_V2.
Same result, i have also tried Different PCs and same result, also different Octoplus Boxes (from a friend) Same result.
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Old 08-15-2019, 07:11   #10 (permalink)
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Hello.

Thanks for report.

Please post here full Software log with all performed operations we will check it.
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Old 08-15-2019, 19:55   #11 (permalink)
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Here.
Same.
Welcome to Octoplus/Octopus Box LG Software version 2.9.5.06
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM33
Selected baudrate: 921600
Selected model: X240F
Selected USB connection type
Press and hold "Vol-" and connect cable.OK
Phone found.
CPU name: MT6737M
CPU revision: 8A00.CA00.0000.0000
Prepairing loader...OK
Sending loader...
Performed by 2.9.5.06 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM33
Selected baudrate: 921600
Selected model: X240F
Selected USB connection type
Press and hold "Vol-" and connect cable.OK
Phone found.
CPU name: MT6737M
CPU revision: 8A00.CA00.0000.0000
Prepairing loader...OK
Sending loader...OK
Synchronizing with loader...
Detecting flash chip...
Failed!
Failed to detect flash chip!
Performed by 2.9.5.06 Software version.
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Old 08-16-2019, 08:24   #12 (permalink)
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Hello.

Please do the next steps and post here log with all performed operations.

1. Select in device model list: X240F then connect the phone with Vol- and without Vol-, perform Unlock operation.
2. Select in device model list: X240_V2 then connect the phone with Vol- and without Vol-, perform Unlock operation.
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Old 09-04-2019, 22:40   #13 (permalink)
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Welcome to Octoplus/Octopus Box LG Software version 2.9.5
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM644
Selected baudrate: 0
Selected model: X240F
Selected USB connection type
Press and hold "Vol-" and connect cable.OK
Phone found.
CPU name: MT6737M
CPU revision: 8A00.CB00.0000.0000
Prepairing loader...OK
Sending loader...OK
Synchronizing with loader...
Detecting flash chip...
Failed!
Failed to detect flash chip!
Performed by 2.9.5 Software version.




Checking data...OK
Platform: LG MTK
Selected port: COM644
Selected baudrate: 0
Selected model: X240_V2
Selected USB connection type
Press and hold "Vol-" and connect cable.OK
Phone found.
CPU name: MT6737M
CPU revision: 8A00.CB00.0000.0000
Prepairing loader...OK
Sending loader...OK
Synchronizing with loader...
Detecting flash chip...
Failed!
Failed to detect flash chip!
Performed by 2.9.5 Software version.
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Old 09-05-2019, 07:32   #14 (permalink)
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Please, downlod and install the latest Software version after repeat operation again, then post here full Software log
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