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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 02-03-2017, 08:12   #1 (permalink)
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update error please help support


Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 0xxxxxxx
Selected card: 000xxxxxxx
Updates count: 29
Updates limit: 34
Activations:
- LG - FULL (ver 2.4)
Creating secure connection...
Requesting firmware...
Writing card firmware...
Failed!
Error at cmd #3


many times..update error
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Old 02-03-2017, 08:45   #2 (permalink)
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Hello.

Please, remove card from box, clean all contacts, insert back into box and try to update card again. If the problem still remains, remove card from box, insert it into another Box or external card reader (dongle) and try to update. Write here the result.

Last edited by Octopus box; 02-03-2017 at 09:15.
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Old 02-03-2017, 09:25   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

Please, remove card from box, clean all contacts, insert back into box and try to update card again. If the problem still remains, remove card from box, insert it into another Box or external card reader (dongle) and try to update. Write here the result.
Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 02xxxxx
Selected card: 00xxxxxxx
Updates count: 34
Updates limit: 34
Activations:
- LG - FULL (ver 2.4)
Creating secure connection...
The number of updates has exceeded the maximum value!
Could not create secure connection!

still failed,give me more add account update
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Old 02-03-2017, 09:29   #4 (permalink)
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Write us to PM your card S/N, we will add more update attempts.
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Old 02-03-2017, 10:09   #5 (permalink)
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pm already sent...............................
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Old 02-03-2017, 10:20   #6 (permalink)
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We have added more update attempts, re-update card again now.
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