x420emw stuck on logo after unlock [Answered]

[west007]

Log file "C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG\12-03-2020_11-01-34.log" created.
3/12/2020 11:01:39 AM > Searching for server...
3/12/2020 11:01:48 AM > Trying to ping server...3/12/2020 11:01:48 AM > ok
3/12/2020 11:01:48 AM > Trying connect to server...
3/12/2020 11:01:48 AM > Server greeting: Card updates server v.2.2
3/12/2020 11:01:49 AM > Searching installed cards...
3/12/2020 11:01:49 AM > Found card with s/n: 01016581
3/12/2020 11:01:49 AM > Server check...
3/12/2020 11:01:53 AM > Server Check succesfull!
3/12/2020 11:01:53 AM > Server Check succesfull!
3/12/2020 11:01:58 AM > Welcome to Octoplus/Octopus Box LG Software version 3.0.1
3/12/2020 11:02:39 AM > --------------------------------------------------------------------------------
3/12/2020 11:02:39 AM > Connecting to server ...3/12/2020 11:02:46 AM > OK
3/12/2020 11:02:46 AM > Username: wintersoldier
3/12/2020 11:02:46 AM > Authorizing...3/12/2020 11:02:50 AM > OK
3/12/2020 11:02:50 AM > Checking balance...3/12/2020 11:02:54 AM > OK
3/12/2020 11:02:54 AM > Your balance: 100 credits.
3/12/2020 11:02:55 AM > --------------------------------------------------------------------------------
3/12/2020 11:02:55 AM > Checking data...3/12/2020 11:02:57 AM > OK
3/12/2020 11:02:57 AM > Platform: LG MTK
3/12/2020 11:02:57 AM > Selected port: COM4
3/12/2020 11:02:57 AM > Selected baudrate: 921600
3/12/2020 11:02:57 AM > Selected model: X420EMW
3/12/2020 11:02:57 AM > Selected USB connection type
3/12/2020 11:02:58 AM > Please, disconnect cable, reconnect battery, connect P999 cable (with 910k resistor)
3/12/2020 11:02:58 AM > or
3/12/2020 11:02:58 AM > Reconnect battery, press and hold "Vol+" for 10 seconds and connect Micro USB cable.
3/12/2020 11:03:09 AM > INI FUpdateInfo Done!
3/12/2020 11:03:34 AM > Phone found at port COM62
3/12/2020 11:03:34 AM > Mode: Emergency
3/12/2020 11:03:34 AM > Initializing flash...3/12/2020 11:03:36 AM > OK
3/12/2020 11:03:37 AM > Model ID: LM-X420EMW
3/12/2020 11:03:37 AM > Platform: mt6765
3/12/2020 11:03:37 AM > Android version: 9
3/12/2020 11:03:37 AM > SW version: LMX420EMWAT-64-V20c-EEA-XX-NOV-29-2019+0
3/12/2020 11:03:37 AM > LAF Version: 1.1
3/12/2020 11:03:37 AM > Product ID: 9BJGAD29E2CA004PP
3/12/2020 11:03:37 AM > IMEI: 353615-10-669071-0
3/12/2020 11:03:37 AM > Target operator: LAO
3/12/2020 11:03:37 AM > Hardware: rev_11
3/12/2020 11:03:37 AM > Battery level: 24%
3/12/2020 11:03:37 AM > Reading partitions...3/12/2020 11:03:37 AM > OK
3/12/2020 11:03:37 AM > LAF Error: 80000119.
3/12/2020 11:03:38 AM > Checking security...3/12/2020 11:03:38 AM > OK
3/12/2020 11:03:38 AM > Reading is Blocked!
3/12/2020 11:03:38 AM > --------------------------------------------------------------------------------
3/12/2020 11:03:38 AM > IMEI A: 353615-10-669071-0
3/12/2020 11:03:38 AM > IMEI B: Bad
3/12/2020 11:03:38 AM > Bluetooth address: Unknown
3/12/2020 11:03:38 AM > Wi-Fi MAC address: Unknown
3/12/2020 11:03:38 AM > --------------------------------------------------------------------------------
3/12/2020 11:03:38 AM > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
3/12/2020 11:03:41 AM > Connecting to server...3/12/2020 11:03:44 AM > OK
3/12/2020 11:03:44 AM > Octopus smart card is present.
3/12/2020 11:03:44 AM > Checking smart card...3/12/2020 11:03:59 AM > OK
3/12/2020 11:03:59 AM > Username: wintersoldier
3/12/2020 11:03:59 AM > Authorizing...3/12/2020 11:04:02 AM > OK
3/12/2020 11:04:02 AM > Checking balance...3/12/2020 11:04:06 AM > OK
3/12/2020 11:04:06 AM > Checking operation...3/12/2020 11:04:12 AM > OK
3/12/2020 11:04:18 AM > Sending device information...3/12/2020 11:04:21 AM > OK
3/12/2020 11:04:21 AM > Get credits, needed for current operation...3/12/2020 11:04:23 AM > OK
3/12/2020 11:04:23 AM > Your balance: 100 credits.
3/12/2020 11:04:23 AM > To perform "Unlock" operation you need to have 100 credits.
3/12/2020 11:04:33 AM > Unlocking...3/12/2020 11:04:33 AM > OK
3/12/2020 11:04:35 AM > Writing security area...3/12/2020 11:04:42 AM > OK
3/12/2020 11:04:42 AM > Removing write protection...
3/12/2020 11:05:19 AM > Execute : 0x00F5
3/12/2020 11:05:19 AM > Writing cmd...
3/12/2020 11:05:19 AM > reading cmd...
3/12/2020 11:05:21 AM > reading cmd...
3/12/2020 11:05:23 AM > reading cmd...
3/12/2020 11:05:26 AM > reading cmd...3/12/2020 11:05:28 AM > OK
3/12/2020 11:05:28 AM > Reconnecting phone...
3/12/2020 11:05:31 AM > Please, perform the following steps:
1. Press and hold "Vol-", "Vol+" and "Power" buttons.
2. When the image disappears, release "Vol-" and "Power" buttons.
3. Hold "Vol+" until phone enter in Download mode, then press "OK" button.
3/12/2020 11:06:17 AM > Phone found at port COM62
3/12/2020 11:06:17 AM > Mode: Emergency
3/12/2020 11:06:17 AM > Initializing flash...3/12/2020 11:06:18 AM > OK
3/12/2020 11:06:21 AM > Erasing part 1...
3/12/2020 11:06:28 AM > Execute : 0x00C3
3/12/2020 11:06:28 AM > Writing cmd...
3/12/2020 11:06:28 AM > reading cmd...
3/12/2020 11:06:30 AM > Read: EXEC...3/12/2020 11:06:45 AM > OK
3/12/2020 11:06:45 AM > Reconnecting phone...
3/12/2020 11:09:06 AM > Please, perform the following steps:
1. Press and hold "Vol-", "Vol+" and "Power" buttons.
2. When the image disappears, release "Vol-" and "Power" buttons.
3. Hold "Vol+" until phone enter in Download mode, then press "OK" button.
3/12/2020 11:11:52 AM > Phone found at port COM62
3/12/2020 11:11:52 AM > Mode: Emergency
3/12/2020 11:11:52 AM > Initializing flash...3/12/2020 11:11:54 AM > OK
3/12/2020 11:11:54 AM > Performed by 3.0.1 Software version.
3/12/2020 11:12:02 AM > --------------------------------------------------------------------------------
3/12/2020 11:12:02 AM > Connecting to server ...3/12/2020 11:12:07 AM > OK
3/12/2020 11:12:07 AM > Username: wintersoldier
3/12/2020 11:12:07 AM > Authorizing...3/12/2020 11:12:18 AM > OK
3/12/2020 11:12:18 AM > Checking balance...3/12/2020 11:12:21 AM > OK
3/12/2020 11:12:21 AM > Your balance: 0 credits.
3/12/2020 11:13:52 AM > --------------------------------------------------------------------------------
3/12/2020 11:13:52 AM > Checking data...3/12/2020 11:13:54 AM > OK
3/12/2020 11:13:54 AM > Platform: LG MTK
3/12/2020 11:13:54 AM > Selected port: COM4
3/12/2020 11:13:54 AM > Selected baudrate: 921600
3/12/2020 11:13:54 AM > Selected model: X420EMW
3/12/2020 11:13:54 AM > Selected USB connection type
3/12/2020 11:13:55 AM > Please, disconnect cable, reconnect battery, connect P999 cable (with 910k resistor)
3/12/2020 11:13:55 AM > or
3/12/2020 11:13:55 AM > Reconnect battery, press and hold "Vol+" for 10 seconds and connect Micro USB cable.
3/12/2020 11:14:27 AM > Phone found at port COM62
3/12/2020 11:14:27 AM > Mode: Emergency
3/12/2020 11:14:27 AM > Initializing flash...3/12/2020 11:14:29 AM > OK
3/12/2020 11:14:30 AM > Model ID: LM-X420EMW
3/12/2020 11:14:30 AM > Platform: mt6765
3/12/2020 11:14:30 AM > Android version: 9
3/12/2020 11:14:30 AM > SW version: LMX420EMWAT-64-V20c-EEA-XX-NOV-29-2019+0
3/12/2020 11:14:30 AM > LAF Version: 1.1
3/12/2020 11:14:30 AM > Product ID: 9BJGAD29E2CA004PP
3/12/2020 11:14:30 AM > IMEI: 353615-10-669071-0
3/12/2020 11:14:30 AM > Target operator: LAO
3/12/2020 11:14:30 AM > Hardware: rev_11
3/12/2020 11:14:30 AM > Battery level: 26%
3/12/2020 11:14:30 AM > Reading partitions...3/12/2020 11:14:30 AM > OK
3/12/2020 11:14:30 AM > LAF Error: 80000119.
3/12/2020 11:14:31 AM > Checking security...3/12/2020 11:14:31 AM > OK
3/12/2020 11:14:31 AM > Reading is Blocked!
3/12/2020 11:14:31 AM > --------------------------------------------------------------------------------
3/12/2020 11:14:31 AM > IMEI A: 353615-10-669071-0
3/12/2020 11:14:31 AM > IMEI B: Bad
3/12/2020 11:14:32 AM > Bluetooth address: Unknown
3/12/2020 11:14:32 AM > Wi-Fi MAC address: Unknown
3/12/2020 11:14:32 AM > --------------------------------------------------------------------------------
3/12/2020 11:14:32 AM > Factory reset...
3/12/2020 11:14:32 AM > Reading partitions...3/12/2020 11:14:32 AM > OK
3/12/2020 11:14:32 AM > LAF Error: 80000119.
3/12/2020 11:14:32 AM > Formating USERDATA...3/12/2020 11:14:36 AM > OK
3/12/2020 11:14:36 AM > Formating ENCRYPT...3/12/2020 11:14:40 AM > OK
3/12/2020 11:14:43 AM > Factory reset done!
3/12/2020 11:14:43 AM > Performed by 3.0.1 Software version.
3/12/2020 11:14:43 AM > Elapsed Time: 12:00:51 AM

[Octopus box]

Hello.

We've added You one more attempt, please repeat operation again

[mmelikam3]

i have same challenge on 2 devices

Welcome to Octoplus/Octopus Box LG Software version 3.0.1
--------------------------------------------------------------------------------
Connecting to server ...OK
Username: mmelikam3
Authorizing...OK
Checking balance...OK
Your balance: 100 credits.
--------------------------------------------------------------------------------
Platform: LG MTK
Selected port: COM161
Selected baudrate: 921600
Selected model: X420EMW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.
Phone found at port COM164
Mode: Emergency
Initializing flash...OK
Model ID: LM-X420EMW
Platform: mt6765
Android version: 8.1.0
SW version: LMX420EMWAT-64-V10e-EEA-XX-JUL-05-2019+0
LAF Version: 1.1
Product ID: 98FGAD29CDSX010NV
IMEI: 353615-10-531391-8
Target operator: LAO
Hardware: rev_11
Battery level: 4%
Reading partitions...OK
Checking security...
Checking security passed!
--------------------------------------------------------------------------------
IMEI A: 353615-10-531391-8
IMEI B: 353615-10-531392-6
Bluetooth address: 98:B8:BA:AB:94:64
Wi-Fi MAC address: 98:B8:BA:21:7F:6D
SPC: 000000
--------------------------------------------------------------------------------
Performed by 3.0.1 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM161
Selected baudrate: 921600
Selected model: X420EMW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.
Phone found at port COM164
Mode: Emergency
Initializing flash...OK
Model ID: LM-X420EMW
Platform: mt6765
Android version: 8.1.0
SW version: LMX420EMWAT-64-V10e-EEA-XX-JUL-05-2019+0
LAF Version: 1.1
Product ID: 98FGAD29CDSX010NV
IMEI: 353615-10-531391-8
Target operator: LAO
Hardware: rev_11
Battery level: 4%
Reading partitions...OK
Checking security...
Checking security passed!
--------------------------------------------------------------------------------
IMEI A: 353615-10-531391-8
IMEI B: 353615-10-531392-6
Bluetooth address: 98:B8:BA:AB:94:64
Wi-Fi MAC address: 98:B8:BA:21:7F:6D
SPC: 000000
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Unlock operation - you won't be able to restore the phone to it's
initial state, so proceed at your own risk.

Continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: mmelikam3
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Unlock" operation you need to have 100 credits.
Reading security area...OK
Backup saved to "X420EMW_353615105313918_15-03-2020_14-
29-14.EEP"
Unlocking...OK
Writing security area...OK
Removing write protection...OK
Reconnecting phone...
Please, perform the following steps:
1. Press and hold "Vol-", "Vol+" and "Power" buttons.
2. When the image disappears, release "Vol-" and "Power"
buttons.
3. Hold "Vol+" until phone enter in Download mode, then press
"OK" button.
Phone found at port COM164
Mode: Emergency
Initializing flash...OK
Erasing part 1...OK
Reconnecting phone...
Please, perform the following steps:
1. Press and hold "Vol-", "Vol+" and "Power" buttons.
2. When the image disappears, release "Vol-" and "Power"
buttons.
3. Hold "Vol+" until phone enter in Download mode, then press
"OK" button.
Phone found at port COM164
Mode: Emergency
Initializing flash...OK
Erasing part 2...OK
Phone successfully unlocked!
Please, reboot the phone manually.
Performed by 3.0.1 Software version.

[mmelikam3]

this is the first phone log.. the dialog box disappeared without any click...


Log file "C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG\14-03-2020_00-05-00.log" created.
3/14/2020 12:05:04 AM > Searching for server...
3/14/2020 12:05:04 AM > Trying to ping server...3/14/2020 12:05:04 AM > ok
3/14/2020 12:05:04 AM > Trying connect to server...
3/14/2020 12:05:05 AM > Server greeting: Card updates server v.2.2
3/14/2020 12:05:05 AM > Searching installed cards...
3/14/2020 12:05:05 AM > Found card with s/n: 1000101BC
3/14/2020 12:05:05 AM > Server check...
3/14/2020 12:05:08 AM > Server Check succesfull!
3/14/2020 12:05:08 AM > Server Check succesfull!
3/14/2020 12:05:10 AM > Welcome to Octoplus/Octopus Box LG Software version 3.0.1
3/14/2020 12:05:14 AM > INI FUpdateInfo Done!
3/14/2020 12:05:14 AM > INI FShowUpdateInfo start
3/14/2020 12:05:14 AM > INI FShowInfo start
3/14/2020 12:05:14 AM > INI FShowInfo show News Form
3/14/2020 12:05:57 AM > --------------------------------------------------------------------------------
3/14/2020 12:05:57 AM > Connecting to server ...3/14/2020 12:05:58 AM > OK
3/14/2020 12:05:58 AM > Username: mmelikam3
3/14/2020 12:05:58 AM > Authorizing...3/14/2020 12:06:00 AM > OK
3/14/2020 12:06:00 AM > Checking balance...3/14/2020 12:06:01 AM > OK
3/14/2020 12:06:01 AM > Your balance: 100 credits.
3/14/2020 12:06:51 AM > --------------------------------------------------------------------------------
3/14/2020 12:06:51 AM > Checking data...3/14/2020 12:06:52 AM > OK
3/14/2020 12:06:53 AM > Platform: LG MTK
3/14/2020 12:06:53 AM > Selected port: COM4
3/14/2020 12:06:53 AM > Selected baudrate: 921600
3/14/2020 12:06:53 AM > Selected model: X420EMW
3/14/2020 12:06:53 AM > Selected USB connection type
3/14/2020 12:06:53 AM > Please, disconnect cable, reconnect battery, connect P999 cable (with 910k resistor)
3/14/2020 12:06:53 AM > or
3/14/2020 12:06:53 AM > Reconnect battery, press and hold "Vol+" for 10 seconds and connect Micro USB cable.
3/14/2020 12:06:54 AM > Phone found at port COM164
3/14/2020 12:06:54 AM > Mode: Emergency
3/14/2020 12:06:54 AM > Initializing flash...3/14/2020 12:06:56 AM > OK
3/14/2020 12:06:57 AM > Model ID: LM-X420EMW
3/14/2020 12:06:57 AM > Platform: mt6765
3/14/2020 12:06:57 AM > Android version: 8.1.0
3/14/2020 12:06:57 AM > SW version: LMX420EMWAT-64-V10e-EEA-XX-JUL-05-2019+0
3/14/2020 12:06:57 AM > LAF Version: 1.1
3/14/2020 12:06:57 AM > Product ID: 99HGAD29CY9C051CL
3/14/2020 12:06:57 AM > IMEI: 353615-10-592369-0
3/14/2020 12:06:57 AM > Target operator: LAO
3/14/2020 12:06:57 AM > Hardware: rev_11
3/14/2020 12:06:58 AM > Battery level: 19%
3/14/2020 12:06:58 AM > Reading partitions...3/14/2020 12:06:58 AM > OK
3/14/2020 12:07:12 AM > Checking security...
3/14/2020 12:07:24 AM > offs: 0C380000
3/14/2020 12:07:24 AM > Checking security passed!
3/14/2020 12:07:24 AM > --------------------------------------------------------------------------------
3/14/2020 12:07:24 AM > IMEI A: 353615-10-592369-0
3/14/2020 12:07:25 AM > IMEI B: 353615-10-592370-8
3/14/2020 12:07:25 AM > Bluetooth address: 98:B8:BA:B1:0AD
3/14/2020 12:07:25 AM > Wi-Fi MAC address: 98:B8:BA:26:F5:E6
3/14/2020 12:07:25 AM > SPC: 000000
3/14/2020 12:07:25 AM > --------------------------------------------------------------------------------
3/14/2020 12:07:25 AM > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
3/14/2020 12:07:59 AM > Connecting to server...3/14/2020 12:08:00 AM > OK
3/14/2020 12:08:00 AM > Octopus smart card is present.
3/14/2020 12:08:00 AM > Checking smart card...3/14/2020 12:08:07 AM > OK
3/14/2020 12:08:07 AM > Username: mmelikam3
3/14/2020 12:08:07 AM > Authorizing...3/14/2020 12:08:08 AM > OK
3/14/2020 12:08:08 AM > Checking balance...3/14/2020 12:08:10 AM > OK
3/14/2020 12:08:10 AM > Checking operation...3/14/2020 12:08:12 AM > OK
3/14/2020 12:08:14 AM > Sending device information...3/14/2020 12:08:15 AM > OK
3/14/2020 12:08:15 AM > Get credits, needed for current operation...3/14/2020 12:08:16 AM > OK
3/14/2020 12:08:16 AM > Your balance: 100 credits.
3/14/2020 12:08:16 AM > To perform "Unlock" operation you need to have 100 credits.
3/14/2020 12:08:32 AM > Reading security area...3/14/2020 12:08:45 AM > OK
3/14/2020 12:08:45 AM > Backup saved to "X420EMW_353615105923690_14-03-2020_00-08-45.EEP"
3/14/2020 12:08:45 AM > Unlocking...3/14/2020 12:08:45 AM > OK
3/14/2020 12:08:47 AM > Writing security area...3/14/2020 12:08:50 AM > OK
3/14/2020 12:08:50 AM > Removing write protection...
3/14/2020 12:09:21 AM > Execute : 0x00F5
3/14/2020 12:09:21 AM > Writing cmd...
3/14/2020 12:09:21 AM > reading cmd...
3/14/2020 12:09:23 AM > reading cmd...
3/14/2020 12:09:25 AM > reading cmd...
3/14/2020 12:09:28 AM > reading cmd...3/14/2020 12:09:30 AM > OK
3/14/2020 12:09:30 AM > Reconnecting phone...
3/14/2020 12:09:31 AM > Please, perform the following steps:
1. Press and hold "Vol-", "Vol+" and "Power" buttons.
2. When the image disappears, release "Vol-" and "Power" buttons.
3. Hold "Vol+" until phone enter in Download mode, then press "OK" button.

[Octopus box]

Hello.

We've added You one more attempt, plesae repeat operation again

[mmelikam3]

Thanks admim .. The device with imei 353615-10-531391-8 has boot up after I retried the unlocking.. The device with this IMEI: 353615-10-592369-0 hanged also while I tried to unlock it too the unlocking was not completed and I was charged too ... I attempt unlocking 2 devices that failed I was refunded 100credit but I lost 200 credit..

[mmelikam3]

I got this error on 2 devices meaning I lost 200 credit in total..one attempt you added I've used it on on of the device and it worked fine ..the other still waiting .. I sent 2 logs above

[Octopus support]

Hello.

We refunded credits to your account.