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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 03-12-2020, 17:05   #1 (permalink)
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X510EW unlock issue [Answered]


Welcome to Octoplus/Octopus Box LG Software version 3.0.1
--------------------------------------------------------------------------------
Connecting to server ...OK
Username: nokia2016
Authorizing...OK
Checking balance...OK
Your balance: 200 credits.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM4
Selected baudrate: 921600
Selected model: X510EW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.
Phone found at port COM477
Mode: Emergency
Initializing flash...OK
Model ID: LM-X510EW
Platform: mt6750
Android version: 8.0.0
SW version: LMX510EWAT-64-V10a-EUR-XX-NOV-26-2018+0
LAF Version: 1.1
Product ID: CT68S181224003453
IMEI: 353372-10-001753-8
Target operator: LAO
Hardware: rev_10
Battery level: 98%
Reading partitions...OK
Checking security...
Checking security passed!
--------------------------------------------------------------------------------
IMEI A: 353372-10-001753-8
IMEI B: 353372-10-001754-6
Bluetooth address: 38:30:F9:E2:39:E1
Wi-Fi MAC address: 38:30:F9:88:30:8D
SPC: 000000
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Unlock operation - you won't be able to restore the phone to it's
initial state, so proceed at your own risk.

Continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: nokia2016
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 200 credits.
To perform "Unlock" operation you need to have 100 credits.
Reading security area...OK
Backup saved to "X510EW_353372100017538_12-03-2020_15-
36-50.EEP"
Unlocking...OK
Writing security area...OK
Removing write protection...OK
Reconnecting phone...
Please, perform the following steps:
1. Press and hold "Vol-", "Vol+" and "Power" buttons.
2. When the image disappears, release "Vol-" and "Power"
buttons.
3. Hold "Vol+" until phone enter in Download mode, then press
"OK" button.
Failed!
Performed by 3.0.1 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM4
Selected baudrate: 921600
Selected model: X510EW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.Canceled!
Performed by 3.0.1 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM4
Selected baudrate: 921600
Selected model: X120EMW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.
Phone found at port COM477
Mode: Emergency
Initializing flash...OK
Model ID: LM-X120EMW
Platform: mt6739
Android version: 9
SW version: LMX120EMWAT-64-V10f-EEA-XX-JUN-17-2019+0
LAF Version: 1.1
Product ID: WI12S190730016736
IMEI: 356276-10-276389-9
Target operator: LAO
Hardware: rev_10
Battery level: 83%
Reading partitions...OK
Checking security...
Checking security passed!
--------------------------------------------------------------------------------
IMEI A: 356276-10-276389-9
IMEI B: 356276-10-276390-7
Bluetooth address: AC:F6:F7:72:A1:C3
Wi-Fi MAC address: AC:F6:F7:E8:98:91
SPC: 000000
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Unlock operation - you won't be able to restore the phone to it's
initial state, so proceed at your own risk.

Continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: nokia2016
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Unlock" operation you need to have 100 credits.
Reading security area...OK
Backup saved to "X120EMW_356276102763899_12-03-2020_15-
42-07.EEP"
Unlocking...OK
Writing security area...OK
Removing write protection...OK
Reconnecting phone...
Please, perform the following steps:
1. Press and hold "Vol-", "Vol+" and "Power" buttons.
2. When the image disappears, release "Vol-" and "Power"
buttons.
3. Hold "Vol+" until phone enter in Download mode, then press
"OK" button.
Phone found at port COM477
Mode: Emergency
Initializing flash...OK
Erasing part 1...OK
Reconnecting phone...
Please, perform the following steps:
1. Press and hold "Vol-", "Vol+" and "Power" buttons.
2. When the image disappears, release "Vol-" and "Power"
buttons.
3. Hold "Vol+" until phone enter in Download mode, then press
"OK" button.
Phone found at port COM477
Mode: Emergency
Initializing flash...OK
Erasing part 2...OK
Phone successfully unlocked!
Please, reboot the phone manually.
Performed by 3.0.1 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM4
Selected baudrate: 921600
Selected model: X510EW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.
Phone found at port COM477
Mode: Emergency
Initializing flash...OK
Model ID: LM-X510EW
Platform: mt6750
Android version: 8.0.0
SW version: LMX510EWAT-00-V10c-LAO-COM-NOV-26-2018+0
LAF Version: 1.1
Product ID: CT68S181224003453
IMEI: 353372-10-001753-8
Target operator: LAO
Hardware: rev_10
Battery level: 98%
Reading partitions...OK
Checking security...
Checking security passed!
--------------------------------------------------------------------------------
IMEI A: 353372-10-001753-8
IMEI B: 353372-10-001754-6
Bluetooth address: 38:30:F9:E2:39:E1
Wi-Fi MAC address: 38:30:F9:88:30:8D
SPC: 000000
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Unlock operation - you won't be able to restore the phone to it's
initial state, so proceed at your own risk.

Continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: nokia2016
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Too low balance to provide the security operation!
Your balance: 0 credits.
To perform "Unlock" operation you need to have 100 credits.
Performed by 3.0.1 Software version.
--------------------------------------------------------------------------------
Connecting to server ...OK
Username: nokia2016
Authorizing...OK
Checking balance...OK
Your balance: 0 credits.
--------------------------------------------------------------------------------
Connecting to server ...OK
Username: nokia2016
Authorizing...OK
Checking balance...OK
Your balance: 0 credits.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM4
Selected baudrate: 921600
Selected model: X120EMW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.
Phone found at port COM477
Mode: Emergency
Initializing flash...OK
Model ID: LM-X120EMW
Platform: mt6739
Android version: 9
SW version: LMX120EMWAT-64-V10f-EEA-XX-JUN-17-2019+0
LAF Version: 1.1
Product ID: WI12S190730016736
IMEI: 356276-10-276389-9
Target operator: LAO
Hardware: rev_10
Battery level: 82%
Reading partitions...OK
Checking security...
Checking security passed!
--------------------------------------------------------------------------------
IMEI A: 356276-10-276389-9
IMEI B: 356276-10-276390-7
Bluetooth address: AC:F6:F7:72:A1:C3
Wi-Fi MAC address: AC:F6:F7:E8:98:91
SPC: 000000
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Unlock operation - you won't be able to restore the phone to it's
initial state, so proceed at your own risk.

Continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: nokia2016
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Too low balance to provide the security operation!
Your balance: 0 credits.
To perform "Unlock" operation you need to have 100 credits.
Performed by 3.0.1 Software version.
--------------------------------------------------------------------------------
Connecting to server ...OK
Username: nokia2016
Authorizing...OK
Checking balance...OK
Your balance: 0 credits.
Connecting to server support2.octoplusbox.com:82...OK
Authorizing...OK
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM4
Selected baudrate: 921600
Selected model: X120EMW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.
Phone found at port COM477
Mode: Emergency
Initializing flash...OK
Model ID: LM-X120EMW
Platform: mt6739
Android version: 9
SW version: LMX120EMWAT-64-V10f-EEA-XX-JUN-17-2019+0
LAF Version: 1.1
Product ID: WI12S190730016736
IMEI: 356276-10-276389-9
Target operator: LAO
Hardware: rev_10
Battery level: 83%
Reading partitions...OK
Checking security...
Checking security passed!
--------------------------------------------------------------------------------
IMEI A: 356276-10-276389-9
IMEI B: 356276-10-276390-7
Bluetooth address: AC:F6:F7:72:A1:C3
Wi-Fi MAC address: AC:F6:F7:E8:98:91
SPC: 000000
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Unlock operation - you won't be able to restore the phone to it's
initial state, so proceed at your own risk.

Continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: nokia2016
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Too low balance to provide the security operation!
Your balance: 0 credits.
To perform "Unlock" operation you need to have 100 credits.
Performed by 3.0.1 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM4
Selected baudrate: 921600
Selected model: X120EMW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.
Phone found at port COM477
Mode: Emergency
Initializing flash...OK
Model ID: LM-X120EMW
Platform: mt6739
Android version: 9
SW version: LMX120EMWAT-64-V10f-EEA-XX-JUN-17-2019+0
LAF Version: 1.1
Product ID: WI12S190730016736
IMEI: 356276-10-276389-9
Target operator: LAO
Hardware: rev_10
Battery level: 83%
Reading partitions...OK
Checking security...
Checking security passed!
--------------------------------------------------------------------------------
IMEI A: 356276-10-276389-9
IMEI B: 356276-10-276390-7
Bluetooth address: AC:F6:F7:72:A1:C3
Wi-Fi MAC address: AC:F6:F7:E8:98:91
SPC: 000000
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Unlock operation - you won't be able to restore the phone to it's
initial state, so proceed at your own risk.

Continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: nokia2016
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Too low balance to provide the security operation!
Your balance: 0 credits.
To perform "Unlock" operation you need to have 100 credits.
Performed by 3.0.1 Software version.
--------------------------------------------------------------------------------
Connecting to server ...OK
Username: LqVgxnhNGg
Authorizing...OK
Checking balance...OK
Your balance: 100 credits.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM4
Selected baudrate: 921600
Selected model: X510EW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.
Phone found at port COM477
Mode: Emergency
Initializing flash...OK
Model ID: LM-X510EW
Platform: mt6750
Android version: 8.0.0
SW version: LMX510EWAT-00-V10c-LAO-COM-NOV-26-2018+0
LAF Version: 1.1
Product ID: CT68S181224003453
IMEI: 353372-10-001753-8
Target operator: LAO
Hardware: rev_10
Battery level: 98%
Reading partitions...OK
Checking security...
Checking security passed!
--------------------------------------------------------------------------------
IMEI A: 353372-10-001753-8
IMEI B: 353372-10-001754-6
Bluetooth address: 38:30:F9:E2:39:E1
Wi-Fi MAC address: 38:30:F9:88:30:8D
SPC: 000000
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Unlock operation - you won't be able to restore the phone to it's
initial state, so proceed at your own risk.

Continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: LqVgxnhNGg
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Unlock" operation you need to have 100 credits.
Reading security area...OK
Backup saved to "X510EW_353372100017538_12-03-2020_16-
02-47.EEP"
Unlocking...OK
Writing security area...OK
Erasing part 1...OK
Reconnecting phone...
Please, perform the following steps:
1. Press and hold "Vol-", "Vol+" and "Power" buttons.
2. When the image disappears, release "Vol-" and "Power"
buttons.
3. Hold "Vol+" until phone enter in Download mode, then press
"OK" button.
Failed!
Performed by 3.0.1 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM4
Selected baudrate: 921600
Selected model: X510EW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.
Phone found at port COM477
Mode: Emergency
Initializing flash...OK
Model ID: LM-X510EW
Platform: mt6750
Android version: 8.0.0
SW version: LMX510EWAT-00-V10c-LAO-COM-NOV-26-2018+0
LAF Version: 1.1
Product ID: CT68S181224003453
IMEI: 353372-10-001753-8
Target operator: LAO
Hardware: rev_10
Battery level: 98%
Reading partitions...OK
Checking security...
Checking security passed!
--------------------------------------------------------------------------------
IMEI A: 353372-10-001753-8
IMEI B: 353372-10-001754-6
Bluetooth address: 38:30:F9:E2:39:E1
Wi-Fi MAC address: 38:30:F9:88:30:8D
SPC: 000000
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Unlock operation - you won't be able to restore the phone to it's
initial state, so proceed at your own risk.

Continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: LqVgxnhNGg
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Too low balance to provide the security operation!
Your balance: 0 credits.
To perform "Unlock" operation you need to have 100 credits.
Performed by 3.0.1 Software version.
  Reply With Quote
Old 03-13-2020, 07:47   #2 (permalink)
Product Supporter
 
Octopus support's Avatar
 
Join Date: Jan 2019
Location: USA, New York
Posts: 10,152
Member: 2891705
Status: Offline
Thanks Meter: 2,138
Hello.

We added you one more attempt, please repeat the Unlock operation once again by according to software instruction!

Quote:
Please, perform the following steps:
1. Press and hold "Vol-", "Vol+" and "Power" buttons.
2. When the image disappears, release "Vol-" and "Power"
buttons.
3. Hold "Vol+" until phone enter in Download mode, then press
"OK" button.
Failed!
  Reply With Quote
Old 03-16-2020, 12:36   #3 (permalink)
No Life Poster
 
van_gsm's Avatar
 
Join Date: May 2010
Location: kumasi-GHANA
Posts: 822
Member: 1311694
Status: Offline
Sonork: 100.1606976
Thanks Meter: 107
u deducted my several credit while the phone not done unlock pls can kindly refund my credit?
  Reply With Quote
Old 03-16-2020, 13:22   #4 (permalink)
Product Supporter
 
Octopus support's Avatar
 
Join Date: Jan 2019
Location: USA, New York
Posts: 10,152
Member: 2891705
Status: Offline
Thanks Meter: 2,138
Please read attentive!

Quote:
We added you one more attempt
Besides check your balance.
  Reply With Quote
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